Job summary
Chapel Street Surgery is a friendly family-orientated GP practice serving approximately 2500 patients, in a pleasant residential area of Walsall, 4 miles from the town centre. The practice, which is situated in its own purpose-built building, is very well established, having been in existence for over 50 years.
We are looking for a forward-thinking, innovative Practice Manager to join the team who will support the GP Partners and staff in the day to day organisational running of the practice, liaise with other practices in the PCN and the PCN leadership team, manage a team of 8 staff and assist in the financial management of the practice.
This role will suit an experienced Practice Manager or a current Deputy Practice Manager/Locality Manager who is ready to take on the challenges of a Practice Manager role. Where appropriate, support will be available in the early months following appointment from an experienced Senior Practice Manager who has strong links with the practice.
We will offer a competitive salary for the right applicant, access to the NHS pension scheme, paid holidays in excess of the legislative minimum and the possibility of a degree of flexible working.
We anticipate that the role will be for 30 hours per week.
Main duties of the job
Our new Practice Manager will be pivotal in continuing to drive the successes that the practice have achieved over previous years.
He or She will be a team player who is approachable and is able to lead by example as they manage the practice.
They will appreciate the importance of providing patient-centered services and will support the GPs and wider team in doing so.
The new Practice Manager will ensure the day to day smooth-running of the practice, manage the team of receptionists/administrators including providing training and development opportunities, regular practice meetings and annual appraisals.
The Practice Manager will coordinate the practices work in the Quality and Outcomes framework, will monitor and encourage GPs to complete work that is resourced via Locally and Directly Enhanced Services.
Ideally our new Practice Manager will have experience of using the emis-web system and will be happy leading in various IT areas such as maintenance of the practice website, encouraging appropriate use of digital consulting etc.
About us
The practice has a very experienced, stable team of 2 GP Partners, a part-time Advanced Nurse Practitioner and part-time Practice Nurse, a full-time Health Care Assistant, a Medical Secretary and a team of receptionists/administrators. We are also supported by various ARRS staff provided by the PCN to which we belong.
The practice is rated as 'good' by the CQC, is a high 'QOF' achiever and has recently received recognition from NHS England for the excellent patient feedback received in the 2024 national patient survey.
The practice prides itself on providing a 'family feel' both in the way patients and staff are treated. We are keen to employ a Practice Manager that will understand and contribute to this ethos.
Job description
Job responsibilities
Practice Manager duties and responsibilities
The Practice Manager will oversee the administrative and business functions of the medical practice. They will also assist in the area of financial management as directed by the GP Partners.
The day-to-day duties and responsibilities include:
- Overseeing daily operations of the practice
- Recruiting, training and supervising administrative staff such as the medical secretary and receptionists/administrators
- Organising duty rotas for medical and administrative staff
- Setting goals and ensuring the practice achieves its financial objectives as directed by the GP Partners
- Supporting and overseeing the monthly running of the staff payroll
- Monitoring inventory and ordering new stocks of medication supplies and medical equipment
- Managing patient records and IT systems and addressing customer complaints or concerns
- Overseeing the areas of the Quality and Outcomes Framework and ensuring continued high achievement and excellent patient care
- Ensuring that all Enhanced Services to which the practice are signed-up are actively pursued and offered to patients, ensuring that clinical record entries are made via national templates
- Ensuring that contractual requirements are met
- Ensuring that NHS England, CQC, health and safety and employment-related regulations are adhered to
- Ensuring that the Practice is opened and closed daily, as per established schedules
Job description
Job responsibilities
Practice Manager duties and responsibilities
The Practice Manager will oversee the administrative and business functions of the medical practice. They will also assist in the area of financial management as directed by the GP Partners.
The day-to-day duties and responsibilities include:
- Overseeing daily operations of the practice
- Recruiting, training and supervising administrative staff such as the medical secretary and receptionists/administrators
- Organising duty rotas for medical and administrative staff
- Setting goals and ensuring the practice achieves its financial objectives as directed by the GP Partners
- Supporting and overseeing the monthly running of the staff payroll
- Monitoring inventory and ordering new stocks of medication supplies and medical equipment
- Managing patient records and IT systems and addressing customer complaints or concerns
- Overseeing the areas of the Quality and Outcomes Framework and ensuring continued high achievement and excellent patient care
- Ensuring that all Enhanced Services to which the practice are signed-up are actively pursued and offered to patients, ensuring that clinical record entries are made via national templates
- Ensuring that contractual requirements are met
- Ensuring that NHS England, CQC, health and safety and employment-related regulations are adhered to
- Ensuring that the Practice is opened and closed daily, as per established schedules
Person Specification
Qualifications
Essential
- GCSE grade A to C or equivalent in Maths and English
Desirable
- Business Management qualification at level 3 or above
Experience
Essential
- Proven management experience in the healthcare sector
- Strong leadership skills
- Good organisational skills
- Excellent written and verbal communication skills
- The ability to work under pressure
- Proficiency in using computer software packages
Desirable
- Experience of working in a GP practice
- Experience of working with emis web clinical software
Person Specification
Qualifications
Essential
- GCSE grade A to C or equivalent in Maths and English
Desirable
- Business Management qualification at level 3 or above
Experience
Essential
- Proven management experience in the healthcare sector
- Strong leadership skills
- Good organisational skills
- Excellent written and verbal communication skills
- The ability to work under pressure
- Proficiency in using computer software packages
Desirable
- Experience of working in a GP practice
- Experience of working with emis web clinical software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.