Job summary
Role: Care Navigator Oakfield Surgery, Newmarket
We are a group of 7 GP practices across Suffolk and we
are seeking to recruit an enthusiastic and flexible Care Navigator, with strong
customer service skills, for our Oakfield Surgery site in Newmarket.
The
vacancy is for between 20 - 37.5 hours a week; however, this may be negotiable for
the right candidate. Flexibility is crucial to accommodate training, holidays
and occasional sickness.
Oakfield Surgery supports in excess of 7,500 patients
from a diverse range of backgrounds. We have an established team with a strong
focus on customer service and communication. We would love to hear from candidates
with GP surgery experience. We are also keen to hear from those that can show
flexibility and a range of transferable skills.
The successful candidate should be able to work
calmly and professionally as part of a team. You should have the ability to
multi-task. A strong command of written and spoken English with an excellent
telephone manner is a must. Good time management skills and the ability to
follow protocols and or instruction and attention to detail is essential. We offer a
competitive salary and the option of joining the NHS pension scheme.
The interview panel will consist
of a minimum of 2 people. Shortlisting will be on Monday 21st October with interviews shortly afterwards.
Main duties of the job
To provide comprehensive
administrative support for the general practice and to act as focal point for
patients and staff.
To receive and assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors either in person or via the telephone.
Facilitate effective
communication between patients and members of the healthcare community.
Handle patient complaints in
accordance with practice protocols.
To provide an efficient and
accurate support to the secretarial team, clinicians & patients.
About us
SPC is an innovative partnership of Suffolk GP surgeries.
Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.
Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.
Benefits of working for SPC include:
NHS Pension Scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Electric Car Salary Sacrifice Scheme
No deposit
No credit check
Fully comprehensive insurance
Servicing and tyres
Breakdown cover
Up to £2,000 contribution from SPC subject to conditions
Proper Pay & Cost of Living Benefits
Living Wage Foundation Accredited
GP Remote Working
Eye Care Vouchers Health Service Discounts
Annual Leave Minimum 33 days including bank holidays FTE with enhancements for long service
Enhanced Maternity & Paternity terms
High street discounts through our own online portal
Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis
Cycle to Work Salary Sacrifice Scheme
Gym Salary Sacrifice Scheme
Job description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES
Greeting and directing all patients.
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain
procedures and make follow-up appointments as requested by clinicians.
Using your own judgment and communication skills
ensure that patients with no prior appointment but who need urgent consultation
are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
Process personal and telephone requests for
appointments, visits and telephone consultations, and ensuring callers are
directed to the appropriate healthcare professional.
Register requests for home visits, ensuring careful
recording of all relevant details and where necessary refer to the relevant
Clinician.
Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
Advise patients of relevant charges for private
services.
Enter patient information onto the computer as
required.
Ensure that all new patients are registered onto
the computer system promptly and accurately Patient
notes and correspondence:
Cover colleagues holiday/sickness periods as
requested
Premises:
o
Open up premises at the start of the day when
first to arrive and make all necessary preparations to receive patients.
o
When last to leave at the end of the
day, ensure that the building is totally secured.
Undertake any other additional duties
appropriate to the post as requested by the POM, which could include clinical
coding.
Job description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES
Greeting and directing all patients.
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain
procedures and make follow-up appointments as requested by clinicians.
Using your own judgment and communication skills
ensure that patients with no prior appointment but who need urgent consultation
are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
Process personal and telephone requests for
appointments, visits and telephone consultations, and ensuring callers are
directed to the appropriate healthcare professional.
Register requests for home visits, ensuring careful
recording of all relevant details and where necessary refer to the relevant
Clinician.
Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
Advise patients of relevant charges for private
services.
Enter patient information onto the computer as
required.
Ensure that all new patients are registered onto
the computer system promptly and accurately Patient
notes and correspondence:
Cover colleagues holiday/sickness periods as
requested
Premises:
o
Open up premises at the start of the day when
first to arrive and make all necessary preparations to receive patients.
o
When last to leave at the end of the
day, ensure that the building is totally secured.
Undertake any other additional duties
appropriate to the post as requested by the POM, which could include clinical
coding.
Person Specification
Experience
Essential
- Excellent verbal communication skills
- Polite & professional telephone manner
- Sensitivity to confidentiality issues & data protection
- Ability to work on initiative & as part of a team
- Ability to work under pressure
- Ability to work well with the members of the public
- Ability to work flexibly & to cover colleagues holiday / sickness periods
Desirable
- SystmOne / AskmyGP / General IT Skills
- Understanding of primary care
Person Specification
Experience
Essential
- Excellent verbal communication skills
- Polite & professional telephone manner
- Sensitivity to confidentiality issues & data protection
- Ability to work on initiative & as part of a team
- Ability to work under pressure
- Ability to work well with the members of the public
- Ability to work flexibly & to cover colleagues holiday / sickness periods
Desirable
- SystmOne / AskmyGP / General IT Skills
- Understanding of primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
