Job summary
GP at Hand is a large NHS general practice. The practice has a team of around 75 GPs, the majority working less than full time, who provide digital and face to face (F2F) appointments for patients.
The post holder will be responsible for the line management, training, support and quality assurance of all salaried GPs conducting digital and F2F consultations for GP at Hand. This will involve audit activity, quality improvement, supporting HR processes, completing regular reviews with individual GPs, and supporting training and compliance as well as providing ad hoc support to the team. The post-holder will also be involved in service delivery and development and work closely with other senior stakeholders within the organisation.
This is a fast paced and KPI driven role - with clear success metrics - the role requires a person who is keen to succeed, able to work to strict timeframes and who rolls their sleeves up if required. The role will change on a daily and weekly basis, and the post-holder will be expected to adapt and develop the role accordingly.
GP at Hand is a 24/7 service, so there may be a requirement to take part in out of hours duty rota cover on occasion.
Main duties of the job
WHAT WERE LOOKING FOR
Experience
- Extensive experience in NHS General Practice (at least 5 years post CCT)
- Previous clinical leadership role with workforce responsibility
- Experience in quality assurance, clinical governance, audit and quality improvement activity
Knowledge
- Good understanding of NHS guidelines, data governance, and confidentiality standards
- Good understanding and knowledge regarding the delivery of primary care services, the GMS/PMS contract, clinical governance and the quality & outcomes framework
Skills
- Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly
- Exceptional attention to detail, accuracy, and the ability to work under pressure.
- Proactive, strong organisational skills and the ability to manage multiple projects and deadlines.
- Excellent communication and interpersonal skills, with the ability to work with a diverse range of senior stakeholders
- Strong IT skills - including high level proficiency in using SystmOne and other NHS systems (such as ERS)
About us
WORKING AT EMED
Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! Youll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.
WHO WE ARE
At eMed our people arent just part of a team, theyre part of something bigger. Were a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. Were only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time
DIVERSITY
We believe that difference inspires a better, healthier world. Thats why its at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. Were committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
Job description
Job responsibilities
Workforce Management
- Provide day to day support and line-management of all consulting GPs
- Manage serious professional and conduct related concerns - including disciplinary meetings
- Provide and coordinate pastoral care for GPs in need
- Conduct and review processes for mid-probation and annual performance reviews
- Be responsible for compliance/mandatory training for GP workforce
Clinical Quality Assurance
- Monitor and maintain the clinical quality of digital/physical GPs
- Execute a systematic notes audit process for GP consultations
- Coordinate ad-hoc and formal feedback delivery
- Liaise with internal teams to build and maintain dashboards of key metrics for the GP workforce
- Monitor internal risk scores, and identifying GPs that need intervention
- Conduct performance improvement plans where appropriate
Clinical Governance
- Work with the clinical governance team to investigate response to complaints and incidents relating to GPs and to generate insights from trends to inform learning and development opportunities - sharing lessons learnt with workforce as a whole
- Review clinical policies and SOPs where relevant to GPs
- Participate in regular clinical audits, ensuring that meaningful learning is identified and shared
Quality Improvement Activities
- Develop and lead on quality improvement projects across the GP at Hand digital and F2F GP service
GP Retention
- Monitor GP workforce attrition figures throughout the year
- Proactively ensure that the attrition rate consistently remains below yearly targets and KPIs
- Identify and lead projects to ensure GP satisfaction in role and preventing burnout
- Organise and participate in regular engagement meetings
GP Recruitment
- Attend regular staffing sit-reps to ensure adequate staffing levels to meet service requirements
- Actively collaborate with the talent team to accurately calculate recruitment targets
- Conduct and review interview process to ensure we are hiring qualified and competent candidates
GP Onboarding/Training
- Evaluate onboarding and training material to ensure relevance to job role
- Regularly assess the GP onboarding process as a whole
Education and Learning Needs
- Assessing the learning needs of the GP workforce
- Organise relevant CPD and learning events where relevant to the GP workforce
Service delivery and development
- Work with the GP at Hand Medical Director to ensure the safe delivery of our NHS GP at Hand digital and F2F GP services
- Work with the GP at Hand Medical Director to ensure the fulfilment of our NHS contracts
- Work with other multidisciplinary leaders to coordinate and oversee the development, implementation and alignment of new processes & pathways across the service
- Work with the clinical governance and facilities team to ensure regulatory compliance
This job description is not an exhaustive list of tasks and you may be required to carry out other duties according to the needs of the business
Job description
Job responsibilities
Workforce Management
- Provide day to day support and line-management of all consulting GPs
- Manage serious professional and conduct related concerns - including disciplinary meetings
- Provide and coordinate pastoral care for GPs in need
- Conduct and review processes for mid-probation and annual performance reviews
- Be responsible for compliance/mandatory training for GP workforce
Clinical Quality Assurance
- Monitor and maintain the clinical quality of digital/physical GPs
- Execute a systematic notes audit process for GP consultations
- Coordinate ad-hoc and formal feedback delivery
- Liaise with internal teams to build and maintain dashboards of key metrics for the GP workforce
- Monitor internal risk scores, and identifying GPs that need intervention
- Conduct performance improvement plans where appropriate
Clinical Governance
- Work with the clinical governance team to investigate response to complaints and incidents relating to GPs and to generate insights from trends to inform learning and development opportunities - sharing lessons learnt with workforce as a whole
- Review clinical policies and SOPs where relevant to GPs
- Participate in regular clinical audits, ensuring that meaningful learning is identified and shared
Quality Improvement Activities
- Develop and lead on quality improvement projects across the GP at Hand digital and F2F GP service
GP Retention
- Monitor GP workforce attrition figures throughout the year
- Proactively ensure that the attrition rate consistently remains below yearly targets and KPIs
- Identify and lead projects to ensure GP satisfaction in role and preventing burnout
- Organise and participate in regular engagement meetings
GP Recruitment
- Attend regular staffing sit-reps to ensure adequate staffing levels to meet service requirements
- Actively collaborate with the talent team to accurately calculate recruitment targets
- Conduct and review interview process to ensure we are hiring qualified and competent candidates
GP Onboarding/Training
- Evaluate onboarding and training material to ensure relevance to job role
- Regularly assess the GP onboarding process as a whole
Education and Learning Needs
- Assessing the learning needs of the GP workforce
- Organise relevant CPD and learning events where relevant to the GP workforce
Service delivery and development
- Work with the GP at Hand Medical Director to ensure the safe delivery of our NHS GP at Hand digital and F2F GP services
- Work with the GP at Hand Medical Director to ensure the fulfilment of our NHS contracts
- Work with other multidisciplinary leaders to coordinate and oversee the development, implementation and alignment of new processes & pathways across the service
- Work with the clinical governance and facilities team to ensure regulatory compliance
This job description is not an exhaustive list of tasks and you may be required to carry out other duties according to the needs of the business
Person Specification
Experience
Essential
- WHAT WERE LOOKING FOR
- Experience:
- Extensive experience in NHS General Practice (at least 5 years post CCT)
- Previous clinical leadership role with workforce responsibility
- Experience in quality assurance, clinical governance, audit and quality improvement activity
- Knowledge:
- Good understanding of NHS guidelines, data governance, and confidentiality standards
- Good understanding and knowledge regarding the delivery of primary care services, the GMS/PMS contract, clinical governance and the quality & outcomes framework
- Skills:
- Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly
- Exceptional attention to detail, accuracy, and the ability to work under pressure.
- Proactive, strong organisational skills and the ability to manage multiple projects and deadlines.
- Excellent communication and interpersonal skills, with the ability to work with a diverse range of senior stakeholders
- Strong IT skills - including high level proficiency in using SystmOne and other NHS systems (such as ERS)
Person Specification
Experience
Essential
- WHAT WERE LOOKING FOR
- Experience:
- Extensive experience in NHS General Practice (at least 5 years post CCT)
- Previous clinical leadership role with workforce responsibility
- Experience in quality assurance, clinical governance, audit and quality improvement activity
- Knowledge:
- Good understanding of NHS guidelines, data governance, and confidentiality standards
- Good understanding and knowledge regarding the delivery of primary care services, the GMS/PMS contract, clinical governance and the quality & outcomes framework
- Skills:
- Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly
- Exceptional attention to detail, accuracy, and the ability to work under pressure.
- Proactive, strong organisational skills and the ability to manage multiple projects and deadlines.
- Excellent communication and interpersonal skills, with the ability to work with a diverse range of senior stakeholders
- Strong IT skills - including high level proficiency in using SystmOne and other NHS systems (such as ERS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
