Job summary
To act as a focal point of
communication between the GPs, Medicines Management lead, patients and local
pharmacies to ensure patients' prescriptions and medication requests are processed accurately and in
accordance with Suffolk Primary Care (SPC) protocol.
The Prescription Clerk is
the main point of contact for patient enquiries about their prescriptions and
as such will work collaboratively with colleagues to:
deliver high standards of customer
service, including accuracy and timeliness
manage patient expectations
understand and be sensitive to the
confidential nature of the work
demonstrate clear and professional
communication
Main duties of the job
Process medication
requests received from patients and pharmacies within agreed timescales,
expediting urgent requests where appropriate
Liaise with patients
and pharmacies to ensure that queries and requests are highlighted to the
relevant clinician
Ensure that requests
for repeat medications are issued in line with SPC protocol
Alert the relevant
GP/Medicines Management Lead regarding examples of over-ordering and/or
over-usage of medications
Check if any checks,
i.e. pill, blood, blood pressure are due before issuing
medications/re-authorisation
Provide information for
the month end claim process as appropriate
Comply with legal and
professional requirements, accepted guidance on professional practice, and with
safe systems of work for re-authorising repeat prescriptions and to co-ordinate
medication reviews or changes.
Liaise with pharmacies regarding
the supply of prescribed drugs, alert clinicians of any supply issues and
forward information on the recommended alternatives
Maintain paper requests
in bundles by date for one month, in the event of any queries
Ensure adequate supply
of FP10 prescription pads, maintain log of forms issued and ensure secure
storage
Keep up to date with
the relevant formulary and the National restricted drugs list.
Undertake training as
requested to support safe and effective service
Undertake any other
additional duties appropriate to the post as requested by the partners or the
Practice Operations Manager.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
Electric Car Salary Sacrifice Scheme:
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Job description
Job responsibilities
Job Summary
To act as a focal point of
communication between the GPs, Medicines Management lead, patients and local
pharmacies to ensure patients' prescriptions are processed accurately and in
accordance with Suffolk Primary Care (SPC) protocol.
Main focus
The Prescription Clerk is
the main point of contact for patient enquiries about their prescriptions and
as such will work collaboratively with colleagues to:
deliver high standards of customer
service, including accuracy and timeliness
manage patient expectations
understand and be sensitive to the
confidential nature of the work
demonstrate clear and professional
communication
Key Responsibilities
Process medication
requests received from patients and pharmacies within agreed timescales,
expediting urgent requests where appropriate
Liaise with patients
and pharmacies to ensure that queries and requests are highlighted to the
relevant clinician
Ensure that requests
for repeat medications are issued in line with SPC protocol
Undertake regular
audits to highlight repeat medications not requested for more than 6 months and
seek clarification from the relevant GP/Medicines Management Lead as to whether
this can be removed
Alert the relevant
GP/Medicines Management Lead regarding examples of over-ordering and/or
over-usage of medications
Check if any checks,
i.e. pill, blood, blood pressure are due before issuing
medications/re-authorisation
Update patient records
with new repeat and/or acute medications as indicated on hospital letters,
ensuring these are authorised by the relevant GP/Medicines Management Lead
before issuing this is a delegated responsibility and may not apply to all
post-holders
Provide information for
the month end claim process as appropriate
Comply with legal and
professional requirements, accepted guidance on professional practice, and with
safe systems of work for re-authorising repeat prescriptions and to co-ordinate
medication reviews or changes.
Liaise with pharmacies regarding
the supply of prescribed drugs, alert clinicians of any supply issues and
forward information on the recommended alternatives
Maintain paper requests
in bundles by date for one month, in the event of any queries
Ensure adequate supply
of FP10 prescription pads, maintain log of forms issued and ensure secure
storage
Keep up to date with
the relevant formulary and the National restricted drugs list.
Undertake training as
requested to support safe and effective service
Undertake any other
additional duties appropriate to the post as requested by the partners or the
Practice Operations Manager.
Job description
Job responsibilities
Job Summary
To act as a focal point of
communication between the GPs, Medicines Management lead, patients and local
pharmacies to ensure patients' prescriptions are processed accurately and in
accordance with Suffolk Primary Care (SPC) protocol.
Main focus
The Prescription Clerk is
the main point of contact for patient enquiries about their prescriptions and
as such will work collaboratively with colleagues to:
deliver high standards of customer
service, including accuracy and timeliness
manage patient expectations
understand and be sensitive to the
confidential nature of the work
demonstrate clear and professional
communication
Key Responsibilities
Process medication
requests received from patients and pharmacies within agreed timescales,
expediting urgent requests where appropriate
Liaise with patients
and pharmacies to ensure that queries and requests are highlighted to the
relevant clinician
Ensure that requests
for repeat medications are issued in line with SPC protocol
Undertake regular
audits to highlight repeat medications not requested for more than 6 months and
seek clarification from the relevant GP/Medicines Management Lead as to whether
this can be removed
Alert the relevant
GP/Medicines Management Lead regarding examples of over-ordering and/or
over-usage of medications
Check if any checks,
i.e. pill, blood, blood pressure are due before issuing
medications/re-authorisation
Update patient records
with new repeat and/or acute medications as indicated on hospital letters,
ensuring these are authorised by the relevant GP/Medicines Management Lead
before issuing this is a delegated responsibility and may not apply to all
post-holders
Provide information for
the month end claim process as appropriate
Comply with legal and
professional requirements, accepted guidance on professional practice, and with
safe systems of work for re-authorising repeat prescriptions and to co-ordinate
medication reviews or changes.
Liaise with pharmacies regarding
the supply of prescribed drugs, alert clinicians of any supply issues and
forward information on the recommended alternatives
Maintain paper requests
in bundles by date for one month, in the event of any queries
Ensure adequate supply
of FP10 prescription pads, maintain log of forms issued and ensure secure
storage
Keep up to date with
the relevant formulary and the National restricted drugs list.
Undertake training as
requested to support safe and effective service
Undertake any other
additional duties appropriate to the post as requested by the partners or the
Practice Operations Manager.
Person Specification
Experience
Desirable
- Previous experience working within pharmacy either in primary care setting or community pharmacy.
Person Specification
Experience
Desirable
- Previous experience working within pharmacy either in primary care setting or community pharmacy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
