Job summary
As part of Suffolk Primary Care, which is a group of 7 GP practices across Suffolk, we are seeking to recruit an enthusiastic and flexible Care Navigator, with strong customer service skills, for Combs Ford Surgery who look after approx. 9,500 patients.
We have an established team with a strong focus on customer service and communication. We would love to hear from candidates with GP surgery experience although we would also like to hear from those that can show flexibility and a range of transferable skills.
The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.
Main duties of the job
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
Use the
surgery computer system for appointments, patient data and other patient related tasks.
Collect
any necessary information from the patient for their consultation, deal with
any enquiries and provide any information the patient may need.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service.
To
assist with new patient registrations together with inputting their necessary
data onto computer systems and process amendments
to patient records.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
Electric Car Salary Sacrifice Scheme:
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
Job description
Job responsibilities
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
Triaging of online patient requests in order for them to be assigned to the appropriate team member.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
To
ensure that the waiting area and leaflet stands are at all times kept tidy and
leaflets are re-stocked or removed as required and to check and put away deliveries
of stock as required.
Use the
surgery computer system for appointments, patient data, repeat prescriptions
and other patient related tasks.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service. Record
requests for house calls, ensuring accurate details are taken and print off
visit summary.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
To
prepare acute/repeat prescriptions for GP signature, ensuring at all times the
correct name, address and date of birth of the patient.
To
assist with new patient registrations together with inputting their necessary
data onto computer and making up new files/amalgamating and process amendments
to patient records.
To book
interpreters as and when required for patients and advise whether or not
request has been completed.
To
ensure the prompt return of files on a weekly basis to Business Service
Organisation (BSO), ensuring that a printed summary/scanned images are included
before returning patient files to BSO. (CCG currently).
To
carryout routine daily backups of computer system.
To
advise patients of relevant charges for private services, accept payment and
issue receipts if necessary.
To
photocopy and fax information when required, ensuring photocopying is kept up
to date at all times.
To
cover duties of absent members of staff as and when required including cover
during tea/lunch breaks at reception as and when required.
To send
out DNA letters to patients. Toact
as chaperone when requested and print off smear forms for the patient/check
patient specific directives (PSD).
To
attend staff meetings as required and participate fully in annual staff
appraisal.
Any
other clerical/reception duties as deemed appropriate and requested by senior
receptionists or line managers.
To be
flexible in the workplace in terms of hours worked as and when the need arises
and be prepared to work across sites.
To
operate start and end of day procedures in line with practice policy and ensure
premises are prepared for staff to receive patients and also secured after use.
To provide
an efficient audio/copy typing service for GPs and health professionals as
required. This includes the typing of letters, reports, patient referrals and
liaising with organisations relating to patient matters in an accurate and
quality manner.
Job description
Job responsibilities
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
Triaging of online patient requests in order for them to be assigned to the appropriate team member.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
To
ensure that the waiting area and leaflet stands are at all times kept tidy and
leaflets are re-stocked or removed as required and to check and put away deliveries
of stock as required.
Use the
surgery computer system for appointments, patient data, repeat prescriptions
and other patient related tasks.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service. Record
requests for house calls, ensuring accurate details are taken and print off
visit summary.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
To
prepare acute/repeat prescriptions for GP signature, ensuring at all times the
correct name, address and date of birth of the patient.
To
assist with new patient registrations together with inputting their necessary
data onto computer and making up new files/amalgamating and process amendments
to patient records.
To book
interpreters as and when required for patients and advise whether or not
request has been completed.
To
ensure the prompt return of files on a weekly basis to Business Service
Organisation (BSO), ensuring that a printed summary/scanned images are included
before returning patient files to BSO. (CCG currently).
To
carryout routine daily backups of computer system.
To
advise patients of relevant charges for private services, accept payment and
issue receipts if necessary.
To
photocopy and fax information when required, ensuring photocopying is kept up
to date at all times.
To
cover duties of absent members of staff as and when required including cover
during tea/lunch breaks at reception as and when required.
To send
out DNA letters to patients. Toact
as chaperone when requested and print off smear forms for the patient/check
patient specific directives (PSD).
To
attend staff meetings as required and participate fully in annual staff
appraisal.
Any
other clerical/reception duties as deemed appropriate and requested by senior
receptionists or line managers.
To be
flexible in the workplace in terms of hours worked as and when the need arises
and be prepared to work across sites.
To
operate start and end of day procedures in line with practice policy and ensure
premises are prepared for staff to receive patients and also secured after use.
To provide
an efficient audio/copy typing service for GPs and health professionals as
required. This includes the typing of letters, reports, patient referrals and
liaising with organisations relating to patient matters in an accurate and
quality manner.
Person Specification
Experience
Desirable
- Experience of dealing with vulnerable patients/member of the public.
- Experience of working with a large clinical team
- Previous General Practice Experience
- Experience of computer systems
Person Specification
Experience
Desirable
- Experience of dealing with vulnerable patients/member of the public.
- Experience of working with a large clinical team
- Previous General Practice Experience
- Experience of computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
