Premier Health Team

Receptionist and Administrator

This job is now closed

Job summary

We have an opportunity for a highly motivated, flexible and enthusiastic Receptionist/Administrator to join our friendly, ambitious team. 30 hours are required, which will range between our 8am-6.30pm opening times, Monday to Friday. There is the opportunity for overtime, including flexibility for holiday cover.

Experience of reception and administrative work is essential. We require the individual to possess excellent communication skills, with the ability to work autonomously as well as part of a team. We encourage all staff to be involved in their own professional development. Two recent and relevant references will be required prior to employment with the Practice.

For a full copy of the job description, or to discuss the role further, please contact Mrs Caroline Sewell Practice Manager on caroline.sewell1@nhs.net or telephone 01942 481851. All CVs can be sent directly to the email address stated above. We are an equal opportunity employer and follow a solid Equality and Diversity Policy.

Main duties of the job

GENERAL DUTIES:

To provide a point of contact for patients and navigate their care where required. Act as focus of communication between the clinicians and patients.

Making appointments.

Organising computerised appointment system.

Taking details for prescriptions and sending requests to the clinicians.

Dealing with enquiries efficiently and, where necessary, passing the enquiry to the appropriate person.

Using the EMIS and Docman clinicals systems for sending messages to other staff members and utilising the workflow system for correspondence. Managing and completing referrals.

Adhering to the morning and weekly reception checklists, ticking each task when completed.

SEE FULL JOB DESCRIPTION FOR FURTHER DETAILS

About us

We are rated outstanding by CQC since 2016. We serve a patient population of approximately 4,100 in the town of Leigh, part of Wigan Borough. We have 2 GP's, 2 Nurses and 1 Health Care Assistant. We have several members of the reception team, plus an assistant manager and practice manager. We are an open and honest team who work closely together to ensure our patients needs are met.

Date posted

26 July 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5823-24-0001

Job locations

Bridgewater Medical Centre

Henry Street

Leigh

Lancashire

WN7 2PE

Job description

Job responsibilities

GENERAL DUTIES: To provide a point of contact for patients and navigate their care where required. Act as focus of communication between the clinicians and patients.

KEY TASKS:

1. Reception:

Making appointments.

Organising computerised appointment system.

Taking details for prescriptions and sending requests to the clinicians.

Dealing with enquiries efficiently and, where necessary, passing the enquiry to the appropriate person.

Using the EMIS and Docman clinicals systems for sending messages to other staff members and utilising the workflow system for correspondence.

Adhering to the morning and weekly reception checklists, ticking each task when completed.

Explaining practice arrangements and requirements to new patients.

Directing patients to correct waiting area and monitoring the flow of patients into the consulting rooms.

Entering requests for home visits on the computer, including all relevant information.

Processing patient referrals to other services and ensuring there are completed in a timely fashion.

Opening incoming mail and distributing as necessary.

Sending out letters for patient annual reviews when requested to do so.

Ensuring all DNAs are followed up in line with practice guidelines, using the spreadsheet provided.

Contacting patients by telephone or letter to advise them if they need to attend the surgery.

Monitor all laboratory blood/urine test results, and allocate any unmatched results daily, distributing to the appropriate clinician. Action all tests results that are sent via tasks daily.

Manage orders of laboratory pathology bags and specimen containers as needed, using the appropriate request forms.

Shredding letters and documents.

During the Influenza season, contacting patients in the appropriate manner by telephone or letter, to arrange appointments. Keeping a regular check on the Flu register lists and making every effort to get each patient seen.

2. PATIENT RECORDS

Extract and file records for GP/Practice Nurse, ensuring alphabetical order is adhered to.

Tag new patient records when received into the Practice.

Updating patients computerised records by inputting read codes for smears, diabetic retinopathy, x-ray results etc.

Enter registration details onto the computer for newly registered patients.

Scan documents and link scanned documents into patients computer records.

3. SECURITY

Ensure prescription pads and prescriptions/sick notes awaiting collection are locked way at the end of the day.

Ensure you have logged off and switched off computers.

Understanding Information Governance, ensuring data protection and confidentiality are always adhered to.

4. GENERAL

Attends external and internal training courses as deemed necessary.

Any other delegated duties considered appropriate to the post.

Adhere to the practice Health and Safety and Infection Control Policy, and all related audits/risk assessments that may require the input of administrative staff. All staff must ensure they prevent, where possible, the spread of any infectious disease. They must be mindful of their own safety at work and ensure the safety of others via their own actions.