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Norton Canes Health Centre

Medical Receptionist

The closing date is 06 March 2026

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Job summary

Norton Canes Health Centre are looking for a professional, friendly, and organised individual to be the welcoming face of our GP practice. As the first point of contact for patients, visitors, and other healthcare professionals, you will play a vital role in making sure everyone feels cared for and supported from the moment they arrive or call.

Main duties of the job

You would be working as part of a close team dealing with patient queries, care navigating and booking of appointments, answering face to face queries, raising repeat prescriptions, completing referrals, summarising, registrations/deductions and liaising with the GPs and other ad-hoc duties.

You will have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have excellent IT knowledge and skills, although specific system training will be available.

A personable outgoing and friendly manner is important for this role

About us

Norton Canes Health Centre are looking to recruit a Medical Receptionist for 30 hours per week. We are a very friendly and dynamic practice with approximately 3865 patients. There are 2 GP Partners, 1 Practice Manager with an experienced nursing and administration team.

There would be the opportunity for flexible working, with the need for cover for holidays and late evening working as part of a rota.

The working hours are between 8.00 am to 6.30pm Monday to Friday

Details

Date posted

23 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A5819-26-0000

Job locations

Norton Canes Health Centre

Brownhills Road, Norton Canes

Cannock

Staffordshire

WS11 9SE


Job description

Job responsibilities

Main duties of the job

You would be working as part of a close team dealing with patient queries, care navigating and booking of appointments, answering face to face queries, raising repeat prescriptions, completing referrals, summarising, registrations/deductions and liaising with the GPs and other ad-hoc duties.

You will have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have excellent IT knowledge and skills, although specific system training will be available.

A personable outgoing and friendly manner is important for this role.

Job description

Job responsibilities

Main duties of the job

You would be working as part of a close team dealing with patient queries, care navigating and booking of appointments, answering face to face queries, raising repeat prescriptions, completing referrals, summarising, registrations/deductions and liaising with the GPs and other ad-hoc duties.

You will have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have excellent IT knowledge and skills, although specific system training will be available.

A personable outgoing and friendly manner is important for this role.

Person Specification

Qualifications

Essential

  • A recognised qualification (NVQ Level 2/GCSE Grades A to D to include English and Maths) or have equivalent experience in a relevant role.

Desirable

  • Care Navigation Medical Terminology

Experience

Essential

  • Experience of working in a front of house environment, preferably a GP Practice. Knowledge of EMIS DOCMAN ICE AccuRx Friendly, approachable and presentable. Good IT knowledge and skills. Flexible working

Desirable

  • Experience in Care Navigation
Person Specification

Qualifications

Essential

  • A recognised qualification (NVQ Level 2/GCSE Grades A to D to include English and Maths) or have equivalent experience in a relevant role.

Desirable

  • Care Navigation Medical Terminology

Experience

Essential

  • Experience of working in a front of house environment, preferably a GP Practice. Knowledge of EMIS DOCMAN ICE AccuRx Friendly, approachable and presentable. Good IT knowledge and skills. Flexible working

Desirable

  • Experience in Care Navigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norton Canes Health Centre

Address

Norton Canes Health Centre

Brownhills Road, Norton Canes

Cannock

Staffordshire

WS11 9SE


Employer's website

https://practice365.co.uk/m83063/ (Opens in a new tab)

Employer details

Employer name

Norton Canes Health Centre

Address

Norton Canes Health Centre

Brownhills Road, Norton Canes

Cannock

Staffordshire

WS11 9SE


Employer's website

https://practice365.co.uk/m83063/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jane Potter

jane.potter@staffs.nhs.uk

01543450222

Details

Date posted

23 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A5819-26-0000

Job locations

Norton Canes Health Centre

Brownhills Road, Norton Canes

Cannock

Staffordshire

WS11 9SE


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