Tower House Surgery

Mental Health Access Coordinator

The closing date is 16 July 2025

Job summary

This is a Primary Care role servicing the Northeast, Central and West and South Primary Care Networks made up of 12 member GP Practices.

The role will develop according to our patients needs and with the overall leadership of our clinical colleagues.

A key part of these roles will be to support individuals to get to the right services and to feed back to the wider project team with information which will in turn support their health care plans to improve overall health and wellbeing.

Main duties of the job

Key Duties and Responsibilities

- Listen to patients in an empathetic and non-judgemental manner and let them know about available services.

- Once patient has identified their preferred option help them to access the required service if needed.

- Be available for follow up calls with patients if they need further signposting

- Keep accurate records/data collection as required by project leaders

- Participate in regular team meetings to ensure information about all services is documented and shared.

- Provide specific support to the Social Prescribing Team and Mental Health Practitioners in supporting their clients.

- Be pro-active in building good relationships with practice colleagues, other service providers including community mental health team and the voluntary sector.

About us

We provide Primary Care Mental Health Services to the Northeast, Central and West, and South Primary Care Networks, covering a registered population of circa 142,300 patients.

We are a forward thinking and dynamic network of practices looking to not just deliver the PCN DES but also to look to establish new innovative ways of delivering services at scale within the community.

We aim to take a strategic view of the local health economy, working closely with all providers. We believe in a strong business collaboration, safeguarding healthcare provision for the future with patient centred care at the forefront of our focus.

Please note, whilst this role will work across our 3 PCN member practices; A designated lead practice will be appointed as the employing organisation for this post.

Date posted

25 June 2025

Pay scheme

Other

Salary

£12.68 to £13.12 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5808-25-0004

Job locations

One Wight Health

5a High Street

Ryde

Isle Of Wight

PO33 2PN

Job description

Job responsibilities

The following are the core responsibilities of the Mental Health Access Co-Ordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Mental Health Access Co-Ordinator is responsible for:

a) Listening to patients in an empathetic and non-judgemental manner and let them know about available services.

b) Once patient has identified their preferred option, help them to access the required service if needed.

c) Follow up calls with patients if they need further signposting.

d) Data entry/data allocation and collation; processing and recording information in accordance with services procedures.

e) Participating in regular team meetings to ensure information about all services is documented and shared.

f) Providing specific support to the Social Prescribing Team, Link Workers and Mental Health Practitioners in supporting their clients.

g) Being pro-active in building good relationships with practice colleagues, other service providers including community mental health teams and the voluntary sector.

h) Undertaking a variety of administrative duties to assist in the smooth running of the service, including clerical support to clinical staff and other members of the practice team.

i) Filing patient records and correspondence in patient medical records.

j) Facilitating effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

k) Support practices to proactively identify patients registered with a Severe Mental Health Illness (SMI) and work with practice and patients to increase the uptake and quality of SMI Physical Health Checks.

Key Skills and Behaviours

Essential

a) Strong communication skills both via telephone, face to face and electronically (as well as the ability to adapt communication style to meet the needs of an individual as identified).

b) To maintain a high level of data entry accuracy and clarity.

c) Excellent listening skills with the ability to keep individuals motivated and focused.

d) Managing clear and consistent boundaries.

e) Excellent time management skills ability to prioritise, plan and deliver work items in line with set expectations.

f) Ability to work cohesively as part of a wider supportive team whilst maintaining the confidence to work independently on agreed workflow items within remit.

g) Ability to remain calm and professional at all times.

h) Confidence to escalate or refer workflow where needed and identify risk.

i) Confidently communicate at all levels to include Medical Professionals, Commissioners and Governing bodies (where appropriate).

j) Build working relationships quickly and effectively within our Member Practices and external stakeholders instilling confidence and maintain existing relationships.

k) Always maintain strict confidentiality and awareness of GDPR/ data sharing throughout working practices.

l) To provide cover for members of the team during periods of sickness and annual leave.

m) To attend Training courses and training days as requested.

Desirable

a) An awareness and understanding within Mental Health/ Wellbeing. (Either as a service user and/or supporting within this remit/ via previous work /voluntary or personal experience

b) Exposure to working within a healthcare environment (or equivalent)

c) Previous knowledge of working with SystemOne and/or any other Primary Care IT packages.

d) A full current driving licence and access to a vehicle will be useful