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Health Care Assistant

Lionwood Medical Practice

The closing date is 19 May 2025

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Job summary

As a Healthcare Assistant at Lionwood Medical Practice in Norwich, Norfolk, you'll be an integral part of our healthcare team, responsible for performing venipuncture and capillary blood collection procedures. Your role will ensure accurate specimen labelling, maintain a safe and hygienic work environment, and contribute to the overall patient care experience. You will also be supporting the practice and patients by completing annual reviews in line with local and national guidance.

Main duties of the job

  • Perform venipuncture and capillary blood collections on patients of all ages, adhering to established protocols.
  • Verify patient identity and specimen labelling to maintain sample integrity.
  • Prepare blood collection equipment, ensuring proper sterilisation and disposal protocols are followed.
  • Adhere to infection control standards and maintain a clean work area.
  • Record and document collection and procedure information accurately.
  • Collaborate with other healthcare professionals to ensure seamless patient care.
  • Work with Practice management and clinical professionals to support your development and training in managing long term conditions in line with local and national guidance.

About us

At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of nearly 15,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.

Key Features:

  • Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
  • Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
  • Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
  • Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.

Date posted

03 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5800-25-0008

Job locations

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU


Job description

Job responsibilities

Job Description: We are currently seeking a dedicated Phlebotomist/ Healthcare Assistant to join our team. The Phlebotomist/ Healthcare Assistant will play a crucial role in our healthcare delivery system by performing venipucture and capillary blood collection procedures, ensuring accurate specimen labelling, and maintaining a safe and hygienic work environment. The successful candidate will demonstrate excellent communication skills, attention to detail, and a compassionate approach to patient care.

Key Responsibilities:

  • Perform venipuncture and capillary blood collections on patients of all ages, following established protocols and procedures.
  • Verify patient identity and specimen labelling to maintain sample integrity and accuracy.
  • Prepare blood collection equipment, including needles, syringes, and specimen containers, ensuring proper sterilisation and disposal protocols are followed.
  • Adhere to infection control standards and maintain a clean and organised work area.
  • Prepare specimens and ensure that they are ready for collection to allow for analysis, thus maintaining proper handling and storage procedures.
  • Record and document collection and procedure information accurately, including patient details and information.
  • Collaborate with other healthcare professionals to ensure seamless patient care and service delivery.
  • Carry out long term condition reviews in line with local and national guidelines.

Job description

Job responsibilities

Job Description: We are currently seeking a dedicated Phlebotomist/ Healthcare Assistant to join our team. The Phlebotomist/ Healthcare Assistant will play a crucial role in our healthcare delivery system by performing venipucture and capillary blood collection procedures, ensuring accurate specimen labelling, and maintaining a safe and hygienic work environment. The successful candidate will demonstrate excellent communication skills, attention to detail, and a compassionate approach to patient care.

Key Responsibilities:

  • Perform venipuncture and capillary blood collections on patients of all ages, following established protocols and procedures.
  • Verify patient identity and specimen labelling to maintain sample integrity and accuracy.
  • Prepare blood collection equipment, including needles, syringes, and specimen containers, ensuring proper sterilisation and disposal protocols are followed.
  • Adhere to infection control standards and maintain a clean and organised work area.
  • Prepare specimens and ensure that they are ready for collection to allow for analysis, thus maintaining proper handling and storage procedures.
  • Record and document collection and procedure information accurately, including patient details and information.
  • Collaborate with other healthcare professionals to ensure seamless patient care and service delivery.
  • Carry out long term condition reviews in line with local and national guidelines.

Person Specification

Qualifications

Essential

  • NVQ Level 3 Diploma in Phlebotomy or equivalent qualification or equivalent
  • Knowledge of relevant health and safety regulations including infection control measures.
  • Excellent venepuncture skills and proficiency in blood collection techniques.
  • Strong communication and interpersonal skills with the ability to interact effectively with patients and colleagues.
  • Attention to detail and accuracy in specimen handling and labelling.
  • Commitment to maintaining patient confidentiality and privacy at all times.
  • Lionwood Medical Practice is committed to the development of its staff, the practice will support the successful candidate with their training and development needs.

Desirable

  • Previous experience working as a Phlebotomist in a healthcare setting is desirable.
  • Previous experience in managing long term conditions.
Person Specification

Qualifications

Essential

  • NVQ Level 3 Diploma in Phlebotomy or equivalent qualification or equivalent
  • Knowledge of relevant health and safety regulations including infection control measures.
  • Excellent venepuncture skills and proficiency in blood collection techniques.
  • Strong communication and interpersonal skills with the ability to interact effectively with patients and colleagues.
  • Attention to detail and accuracy in specimen handling and labelling.
  • Commitment to maintaining patient confidentiality and privacy at all times.
  • Lionwood Medical Practice is committed to the development of its staff, the practice will support the successful candidate with their training and development needs.

Desirable

  • Previous experience working as a Phlebotomist in a healthcare setting is desirable.
  • Previous experience in managing long term conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lionwood Medical Practice

Address

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU


Employer's website

https://www.lionwoodmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lionwood Medical Practice

Address

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU


Employer's website

https://www.lionwoodmedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Assistant Practice Manager

Jordan Elvidge

jordan.elvidge@nhs.net

01603300972

Date posted

03 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5800-25-0008

Job locations

30a Wellesley Avenue

Norwich

Norfolk

NR1 4NU


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