PCN Receptionist for out of hours service

Job description

Job responsibilities

Job summary

To work alongside the clinical team in assisting with the running of the Enhanced Access services.

Duties and Responsibilities as a Receptionist

Mark patients in as they arrive for their appointment.

Deal with requests to book clinical appointments for services within the GP practices.

Complete EMIS tasks

Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction.

Liaising with GPs and host practices to obtain relevant information to help with the running of the services

Providing admin support to the services

Once trained, competent to use both EMIS system

Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system

Main duties of the job

Personal/Professional Development

Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own actions, either directly or under supervision.

Communication

- Demonstrate interpersonal skills when dealing with all levels of staff across the PCN using persuasion, tact and reassurance where necessary.

- Handle confidential patient material in a sensitive and discrete fashion in compliance with Bromley GP Alliance policy and procedure.

- The post holder is required to follow MDC PCN policies and procedures which are regularly updated including:

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Following the Freedom of Information Act (FOI) 2005, post holders must apply the MDC PCN FOI procedure if they receive a written request for information.

Equal Opportunities

Post holder must at all times fulfil their responsibilities with regard to the MDC PCN Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs.All post holders must comply with theMDC PCN infection screening and immunisation policiesas well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as

Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps.

Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by the Trust to be mandatory.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Smoking Policy

It is the PCN policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.

Person Specification

Skills

Essential

• Good computer literacy skills including knowledge of Word, Excel and Outlook.
• Excellent communication skills, both verbal and written.
• Excellent grammar, spelling and punctuation.
• Good interpersonal skills.
• Good organisational skills.

Desirable

• Previous experience of using EMIS/AccuRx.

Abilities

Essential

• Ability to communicate effectively with professionals at all levels.
• Ability to work on own initiative, without supervision and to prioritise own workload.

• Ability to work under pressure in potentially stressful situations.
• Ability to work as a team.
• Ability to learn new systems.

Qualifications

Essential

• Educated to GCSE level grade C/4 or above in Maths and English.

Experience

Essential

• Previous experience of working in a busy Receptionist/Administrative role.

Desirable

• Experience of working in a Receptionist role in a healthcare organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Experience

Essential

• Experience with EMIS system and AccuRx messaging system

Desirable

• working in the GP practice and/or primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

MDC PCN

Address

145 White Horse Hill

Chislehurst

Kent

BR7 6DH

Employer's website

https://mdcpcn.gpweb.org.uk/ (Opens in a new tab)