Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Use all adopted computer systems to carry out administrative duties

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Clinically code data on SystmOne

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Receive and return patients notes using established system

k. Input data into patients healthcare records as necessary

l. Direct requests for information, i.e, insurance/solicitors letters and DVLA forms to the clinical admin team

m. Manage all queries as necessary in an efficient manner

n. Carry out system searches as requested

o. Maintain a clean, tidy, effective working area at all times

p. Monitor and maintain the reception and waiting areas and notice boards (including displaying health promotion material)

q. Support all clinical staff and management team with general tasks as requested

r. Support reception team, providing cover during staff absences

s. Action incoming emails and correspondence as necessary

t. Scan patient related documentation and attach scanned documents to patients healthcare records

u. Complete opening and closing procedures of the Practice in accordance with the duty rota

v. Carry out all administrative tasks as directed

w. Participate in the receptionist rota for out of hours cover

x. Participate in training, ensuring all mandatory training is up to date, be available for Protected Learning Time (PLT) and participate in organised training

y. Attend meetings as directed (usually in house, from time to time at other Practices or venues)

Full Job Description attached

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of using the telephone and/or telephone systems

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting

Personal Qualities

Essential

• Polite and confident
• Effective team player and member
• Flexible and cooperative
• Motivated
• Forward thinker
• Willingness to learn, train and expand knowledge
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne User skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drs Edwards, Hayes, Cleary & Grant

Address

Yorkley Health Centre

Bailey Hill

Yorkley

Lydney

Gloucestershire

GL15 4RS

Employer's website

https://www.yorkleyhealthcentre.nhs.uk (Opens in a new tab)