Care Co-ordinator

Drs Edwards, Hayes, Clearly & Grant

This job is now closed

Job summary

We are seeking a part-time Care Co-ordinator to join our experienced team in the Forest of Dean. We are located at Yorkley Health Centre and Bream Surgery. We have an established team of 4 GP Partners and 4 Salaried GPs working alongside our multi-disciplinary team. As a training practice, we offer a learning environment and full training will be given to the successful candidate.

We are looking for a friendly, competent individual to join us who is flexible with a willingness to learn and ability to adapt to ever changing ways of working. We seek an applicant who enjoys working with the public and is committed to providing an excellent, person-centred service. We pride ourselves on the service we offer our patients and our excellent local reputation - all staff are integral to this.

It is essential that the successful applicant is able to work at both the main site, Yorkley Health Centre, the branch site at Bream and provide cover for absent colleagues. It must be noted that if the successful candidate is a patient with us, they must register at another Practice.

Main duties of the job

To provide administrative and secretarial support to GPs, referring patients to other agencies such as secondary care and following up their patient journey as required. This includes providing care co-ordination for patients with long term conditions and the frail/elderly. Applicants will work closely with the practice team and GPs managing caseloads and developing personalised care and appropriate support plans.

There are general administrative duties such as dealing with private medical reports, insurance reports etc and assisting with general GP administrative workload.

Part of the role will involve more traditional medical secretary tasks such as sending referrals to secondary care (including urgent 2 week wait referrals) as well as the general co-ordination of care as outlined in the job description.

About us

We are a friendly multi-disciplinary team committed to the wellbeing of patients and our staff. We are well established with a low turnover of staff. We are a Training Practice and have a strong commitment to training and development. We also offer:

A pleasant and supportive working environment with like-minded colleagues

Full training

Competitive salary with regular review

Annual leave with incremental increase

External employee assistance programme (for wellbeing and mental health support)

Staff parking

Staff uniform

We are members of the Forest of Dean Primary Care Network (PCN) and participate in initiatives such as extended access and vaccination programmes (such as Covid boosters).

Date posted

18 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5796-24-0000

Job locations

Yorkley Health Centre

Bailey Hill

Yorkley

Lydney

Gloucestershire

GL15 4RS

The Surgery

Beech Way

Bream

Lydney

Gloucestershire

GL15 6NB

Job description

Job responsibilities

Hours:

24 Hours per week

Monday - Day Off

Tuesday - Day Off

Wednesday - 8.30 am 5.00 pm

Thursday - 8.30 am 5.00 pm

Friday - 8.30 am 5.00 pm

Responsible & Accountable to:Operations Manager

Location:Yorkley Health Centre & Bream Surgery

1.0 Job Purpose

The post holder will be working for the benefit of patients, providing and maintaining high standards of care for patients health needs.

The post holder will carry out referrals to secondary care and other agencies and support the clinical staff to deliver desired standards of care to the patient population.

The post holder will become an integral part of the Practice multidisciplinary team, working alongside social prescribing link workers and other community providers to provide an all-encompassing approach to personalised care.

2.0 Main Duties and Responsibilities

Implement processes for practices to proactively identify and work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Work closely with GPs and practice teams to support them to manage a caseload of patients to develop individual personalised care and support plans, ensuring appropriate support is made available to patients and carers, helping them to understand and manage their condition and ensure changing needs are addressed.

Provide admin support for all GPs including dealing with private medical and insurance reports, occupational health and medical reports and associated paperwork.

Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Assist GPs with referrals and other administrative tasks.

Liaise with Social Prescribing Link Workers and Complex Care @ Home on current health resource and future work.

Liaise and work with the ICB, practices, Integrated Locality Team, voluntary and other organisations to implement patient services.

Co-ordinate Care Home Multi-disciplinary Team (MDTs) meeting and submit quarterly claim to the Primary Care Network (PCN) Business Manager in liaison with the Finance Manager.

Support the practice and PCN in achieving QOF, DES and IIF targets and collating data.

Involvement in Peer Review Meetings and Quality Improvement projects (for example Prescribing, cancer Care QOF, etc).

Coordinate practice attendance at various MDT meetings (eg Dementia, Respiratory and Pain Management).

Facilitate effective communication and engagement with the PCN and act as practice link (in liaison with senior staff) with the PCN Project Team.

Support the PCN with the delivery of improved population health outcomes.

Raise awareness of health promotion in practices, implementing, co-ordinating and supporting a variety of projects.

Support the nursing team with admin tasks/searches and patient recalls for long term condition reviews (LTC).

Support patients medical record access (NHS app) implementation and redaction of data as and when needed, providing copies of medical records when needed.

Support note summarising.

Provide admin support to all of the teams as and when needed.