Job responsibilities
Job Description:
Receptionist GP surgery
Job Title:Receptionist.
Main Purpose of Job:
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way. Provide general assistance to the
Practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone. To provide efficient, helpful,
informative and supportive reception and administration services to patients
and members of the primary health care team.
Responsible to:Operations manager
Reception Duties:
1)
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the Practice.
2)
Deal with all general enquiries, explain procedures
and make new and follow-up appointments.
3)
Using your own judgment and communication skills
ensure that patients with no prior appointment but who need urgent consultation
are seen in a logical and non-disruptive manner.
4)
Explain Practice arrangements and formal requirements
to new patients and those seeking temporary cover and ensure procedures are
completed.
5)
Receive and make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery.
6)
Action repeat prescription requests and ensure that
they are ready for collection by the patient within 48 hours, in line with
Practice protocol.
7)
Take action on clinicians requests for further
information/patient contact information etc. (including computerised Practice
notes), ensuring completion of all associated paperwork.
8)
Advise patients of relevant charges for private
(non-General Medical Services) services, accept payment and issue receipts for
same.
9)
Enter patient information on to the computer as
required.
10)
Prepare clinical rooms for surgeries, supply
prescription forms and record numbers in use and ensure adequate supplies of
consumables (including bottles, couch rolls, test request forms etc.).
Premises:
1)
Open up premises at the start of the day when first to
arrive, make all necessary preparations to receive patients.
2)
When last to leave at the end of the day, ensure that the
building is totally secured and internal lights are off
3)
Ensure that all new patients are registered onto the
computer system promptly and accurately.
4)
Make and serve refreshments for meetings, ensure the
kitchen is kept clean and tidy and air and tidy the waiting room in turn with other
staff.
5)
Covering colleagues holiday and sickness absence as
required.
6)
Process incoming and outgoing mail according to
Practice protocols.
7)
Record actions taken in patient records where
appropriate or in accordance with Practice protocols.
8)
Complete other daily/ weekly and monthly core tasks to
support the smooth running of the reception area.
9)
Any other administration duties as necessitated by the
needs of the Practice.
Confidentiality:
Data protection is a top
priority for the Company. The Data Protection Act places obligations on the
Practice to ensure that data is processed lawfully and stored according to its
strict provisions. You are required to uphold the Companys data protection
policies when dealing with information about patients, carers, colleagues
and other healthcare workers. Our work is
of highly confidential nature and information gained must not be communicated
to other persons except in the recognised course of duty. Unauthorised
disclosure of confidential information will result in disciplinary action and
may lead to your dismissal.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the Practice may only be divulged to authorised
persons in accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and special category data.
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
1)
Using personal security systems within the workplace
according to Practice guidelines.
2)
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks.
3)
Making effective use of training to update knowledge
and skills.
4)
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
5)
Reporting potential risks identified.
6)
Act as Chaperone when requested by clinician and in accordance
with the Chaperone policy.
Equality & Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
1)
Acting in a way that recognises the importance of
peoples rights, interpreting them in a way that is consistent with the
Practice policies and procedures, and current legislation.
2)
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues.
3)
Behaving in a manner which is welcoming to the
individual, is non-judgmental and respects their circumstances, feelings,
priorities and rights.
Personal/Professional
Development:
The post-holder will
participate in any training programme implemented by the Practice as part of
this employment, such training to include:
1)
Participation in an annual individual performance
review, including taking responsibility for maintaining a record of their own
personal and/or professional development.
2)
Taking responsibility for their own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work.
Quality:
The post-holder will strive to
maintain quality within the Practice, and will:
1)
Alert other team members to issues of quality and
risk.
2)
Assess own performance and take accountability for own
actions, either directly or under supervision.
3)
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
4)
Work effectively with individuals in other agencies to
meet customers needs.
5)
Effectively manage own time, workload and resources.
Communication:
The post-holder should
recognise the importance of effective communication within the team and will
strive to:
1)
Communicate effectively with other team members.
2)
Communicate effectively with patients and carers.
3)
Recognise peoples needs for
alternative methods of communication and respond accordingly.
Contribution to the
implementation of service:
The post-holder will:
1)
Apply Practice policies, standards and guidance.
2)
Discuss with other members of the team how the
policies, standards and guidelines will affect own work.
3)
Participate in audit where appropriate.
The above list serves to
illustrate the scope and responsibilities of the post and is not intended to be
an exhaustive list of duties. You will be expected to perform different tasks
as necessitated by the development of this role as the practice develops, and
the overall business objectives of the practice change.
