Medical Secretary and Clinical Coder

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the role. There may on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, referrals, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines

c. Manage all enquires from patients and colleagues in an effective manner

d. Maintain an accurate referrals database

e. Action incoming emails

f. Produce ad hoc letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patients medical records

h. Input data into the patients medical records as necessary

i. Process referrals using the electronic referral system (ERS)

j. Process incoming post. Accurately analyse and read code on to a patients medical record and workflow documents tostaff members (where appropriate).

k. Adhere to strict data protection and security guidelines at all times, Complete all mandatory training requirements.

l. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Manage all administrative queries as necessary

n. Support all clinical staff with general administrative tasks as requested

o. Participate in all mandatory training and quality improvement activities as identified by the practice and as required for your role

Person Specification

Experience

Essential

• Experience of working in a health care setting as a medical secretary
• Experience of working with the general public
• Experience of administrative duties
• Understand the principles of data security and protection
• Excellent communication skills
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving skills
• Good medical knowledge
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Desirable

• Previous experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walker Medical Group

Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS

Employer's website

https://www.walkermedical.nhs.uk (Opens in a new tab)