Reception Supervisor

Merchiston Surgery

The closing date is 06 October 2024

Job summary

We are looking for an enthusiastic, self-motivated experienced Receptionist who is keen to take the next step in their career.

Merchiston Surgery has circa 14,000 patients supported by a well-established partnership.

Join us on our journey to improvement and make a real difference to the local community.

Main duties of the job

The successful candidate will be responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the Operations Manager as necessary. Promoting a harmonious and professional atmosphere in this public facing role.

About us

The successful candidate will join an established management team putting excellent, safe patient care at the heart of everything we do.

Significant improvements have already been made with the infrastructure at the surgery, with a refurbished waiting room and a new telephone system now in place.

Date posted

20 September 2024

Pay scheme

Other

Salary

£13.13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5777-24-0005

Job locations

Merchiston Surgery

Highworth Road

Swindon

Wiltshire

SN3 4BF

Job description

Job responsibilities

SupervisoryRole:

Induction and training of all new staff to agreed standards

Oversee e-learning of all reception staff

Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required

Deal with more complex enquiries from patients including informal complaints relating to reception functions

Continually assess and evaluate systems and quality, recommending changes and improvements to the Operations Manager as appropriate

Manage day to day issues that may arise within the team or with individuals

Regularly evaluate quality of individual and team performance

Monthly 1-2-1 reviews with all reception staff

Monthly team meetings

Support the annual appraisal process for reception staff

Monitor & manage appropriate appointment bookings

Reception Duties:

Deal with general telephone enquiries from patients, health care professionals and general public

Book appointments and home visits

Process requests for repeat prescriptions

Process requests for SystmOne access to prescriptions, booking and records access

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Job description

Job responsibilities

SupervisoryRole:

Induction and training of all new staff to agreed standards

Oversee e-learning of all reception staff

Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required

Deal with more complex enquiries from patients including informal complaints relating to reception functions

Continually assess and evaluate systems and quality, recommending changes and improvements to the Operations Manager as appropriate

Manage day to day issues that may arise within the team or with individuals

Regularly evaluate quality of individual and team performance

Monthly 1-2-1 reviews with all reception staff

Monthly team meetings

Support the annual appraisal process for reception staff

Monitor & manage appropriate appointment bookings

Reception Duties:

Deal with general telephone enquiries from patients, health care professionals and general public

Book appointments and home visits

Process requests for repeat prescriptions

Process requests for SystmOne access to prescriptions, booking and records access

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Experience

Essential

Experience in reception duties or customer service.
Ability and skills to manage and motivate staff.
Ability to carry out complex administration and record keeping in an office environment with accuracy and attention to detail.

Desirable

Previous experience of Primary care or Health care.
Line management or HR experience.
Evidence of organisational and problem solving skills

Qualifications

Essential

GCSE or equivalent English & Maths grade C or above.
IT literate, including experience in using Word and Excel at intermediate level.
Proficient at using email and the internet.
Ability to work in a changing environment and work under pressure.

Person Specification

Experience

Essential

Experience in reception duties or customer service.
Ability and skills to manage and motivate staff.
Ability to carry out complex administration and record keeping in an office environment with accuracy and attention to detail.

Desirable

Previous experience of Primary care or Health care.
Line management or HR experience.
Evidence of organisational and problem solving skills

Qualifications

Essential

GCSE or equivalent English & Maths grade C or above.
IT literate, including experience in using Word and Excel at intermediate level.
Proficient at using email and the internet.
Ability to work in a changing environment and work under pressure.

Employer details

Employer name

Merchiston Surgery

Address

Merchiston Surgery

Highworth Road

Swindon

Wiltshire

SN3 4BF

Employer's website

https://www.merchistonsurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Merchiston Surgery

Address

Merchiston Surgery

Highworth Road

Swindon

Wiltshire

SN3 4BF

Employer's website

https://www.merchistonsurgery.co.uk (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Paula Cooke

paula.cooke@nhs.net

01793823307

Date posted

20 September 2024

Pay scheme

Other

Salary

£13.13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5777-24-0005

Job locations

Merchiston Surgery

Highworth Road

Swindon

Wiltshire

SN3 4BF

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