Dispenser / Trainee Dispenser

Job description

Job responsibilities

CHERITON BISHOP & TEIGN VALLEY PRACTICE

JOB DESCRIPTION

Job Title: Dispenser

Reports To: Dispensary Manager

Hours: According to Contract and Cover

Job Summary

To accurately and efficiently process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

To assist the Dispensary Manager in ensuring effective financial control of the dispensary.

Job Responsibilities:

Dispensing

Dispensing acute prescriptions

Not to dispense medicines to unauthorised persons, without the doctors consent

Dispensing repeat prescription requests received by telephone calls, or by email from the outlying villages and those delivered to the surgery

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item or about the dose or labelling instructions to check with the authorising doctor or duty doctor

Updating patients repeat screens on Doctors instructions

Dispensing private prescriptions

Dispensing `black listed prescriptions, pricing and recording them

Checking colleagues dispensing

Ensuring the Dispensary area remains clean and tidy

Maintaining complete and accurate records for controlled drugs

Prescriptions

Handing out prescriptions and collecting charges when appropriate

Taking prescription repeats over the telephone and at the patients hatch

Collecting private charges for `black listed medications, vaccines and holiday prophylactic medication

Sorting, stamping and endorsing prescriptions

Generating prescriptions

Stock Control

Ordering appropriate quantities of goods via the wholesalers computer link

Checking goods as and when they are delivered and recording generic details

Returning incorrect goods to the wholesalers

Stocking shelves, refrigerators and other storage areas using rotation method

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through `out of date stock

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions

Removing `out of date stock from the shelves, refrigerators and other storage areas

Disposal of returned unused medicines

Other

To answer telephone calls and passing on messages as appropriate

Dealing with problems and enquiries

Inputting information onto computer

To work flexibly within the team and to provide cover as necessary

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient/Dispenser

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPD for processing and reimbursement. The forms should be bundled in accordance with current PPD guidelines and include any necessary accompanying paperwork such as the FP34D

To promptly forward all invoices and dispensary related correspondence to the Practice and Dispensary Managers or Dispensary Manager according to practice policy

To notify the Practice and Dispensary Managers of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and in good working order

To take prompt action in response to any drug alert bulletins that may be received from time to time

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source3 is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive date.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and other activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audits where appropriate

Person Specification

Personal Attributes

Essential

• Able to remain calm under pressure
• Attention to detail
• Ability to work independently using initiative, as well as part of a team
• Flexibility and the ability to undertake additional hours, if required (eg sickness cover/annual leave cover)

Qualifications

Essential

• Relevant dispensing / pharmacy services qualification(s) to NVQ2 (or equivalent) level

Desirable

• Customer Service NVQ Level 3

Experience

Essential

• Previous experience of working in a dispensary or pharmacy
• Evidence of excellent communication skills
• Evidence of an understanding, acceptance and adherence to the need for strict confidentiality and discretion

Desirable

• Previous relevant experience of primary care
• Knowledge of SystmOne and DispensIT
• Experience of conducting Dispensing Reviews of Use of Medications with the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheriton Bishop and Teign Valley Practice

Address

The Surgery

Yeoford Road

Cheriton Bishop

Devon

EX6 6JA

Employer's website

https://www.cheritonbishoppractice.co.uk (Opens in a new tab)