Job summary
Are you passionate about making a real difference in patients' lives? Do you thrive in a dynamic, people-focused environment? If so, the role of Assistant Care Coordinator at The Whalebridge Group could be the perfect next step in your career.
As an Assistant Care Coordinator, youll play a key role in supporting our patients to access the right care, at the right time. Working closely with our GPs, nurses and wider healthcare team, you'll help identify patients who need extra support, assist in managing long-term conditions and ensure follow-up care runs smoothly.
At The Whalebridge Group, were a close-knit, forward-thinking team that values compassion, collaboration and innovation. Youll be supported in your development, encouraged to bring ideas to the table and given the opportunity to grow within a progressive healthcare setting.
If youre organised, caring, and ready to make a real impact in your community, wed love to hear from you.
Main duties of the job
As an Assistant Care Coordinator at The Whalebridge Group, you'll be supporting the care of patients with a range of health and social needs.
This is a varied, people-focused role where strong communication, organisation and a compassionate approach are key. If you enjoy helping others and want to be part of a team thats making a positive difference in patients' lives every day, this could be a great fit for you.
About us
At The Whalebridge Group, we are proud to be a supportive, forward-thinking practice at the heart of our community. Serving a diverse patient population, we are committed to providing high-quality, compassionate care through a collaborative and inclusive approach.
Our team includes experienced GPs, nurses, healthcare assistants, care coordinators, administrative staff, and allied health professionals all working together with one clear aim: to improve the health and wellbeing of our patients. We foster a friendly, team-oriented atmosphere where everyones contribution is valued and open communication is encouraged.
Job description
Job responsibilities
MAIN ROLE AND PURPOSE OF THE POST
The Assistant Care
Coordinator will work across the Primary Care Network, under the direction of
the Care Coordinator. They will utilise
population health intelligence to identify patients and support their care.
SPECIFIC
RESPONSIBILITIES
Data
Build and utilise
searches within SystmOne to support PCN projects.
Research health intelligence
to support the PCN strategic decision making.
Refine clinical coding
to support PCN projects.
Carry out regular
clinical audits.
Monitor and report PCN
achievement of PCN DES areas and IIF indicators.
Monitor targeted
interventions to improve uptake or national cancer screening programmes.
Monitor uptake of all
immunisation programmes.
Patient Engagement
Using invitation,
education and encouragement, support patients to:
Manage their long term
conditions.
Engage with cancer
screening programmes.
Protect themselves with
immunisation programmes.
Manage their own
health.
Support patients to
navigate the health system.
Support
The Assistant Care Coordinator
will support clinicians by:
Producing data to
support ongoing projects.
Collecting and sharing
information via Teamnet.
Support
Multi-disciplinary meetings.
GENERAL RESPONSIBILITIES
Confidentiality
You shall comply with the General Data
Protection Regulations when processing personal data for patients and staff.UPDATE
FC
You must be aware of the Caldicott Principles
as they affect your work. You can
address any questions in relation to this to your line manager.
Any data breaches should be reported
immediately to the Data Protection Officer.
All
enquiries from the media must be referred to a Senior Manager.
Health
and Safety
All employees have a statutory duty of care for the safety
of themselves and others. Employees are
required to report any hazards as soon as they are identified.
All staff must contribute to the
management of risk. This requires them
to assess the risk in all situations, take appropriate actions to mitigate any
risks identified and report all hazards, incidents and near misses.
All buildings
occupied by staff of TWG are non-smoking environments. No-one may smoke or vape in the
building. Staff who smoke or vape
outside the buildings should cover their uniform.
Flexibility
Statement
The content of this Job Description represents an outline
of the post only and is therefore not a precise catalogue of duties and
responsibilities. It is intended to be
flexible and subject to amendment in the light of changing circumstances and
following consultation with the post holder.
Job description
Job responsibilities
MAIN ROLE AND PURPOSE OF THE POST
The Assistant Care
Coordinator will work across the Primary Care Network, under the direction of
the Care Coordinator. They will utilise
population health intelligence to identify patients and support their care.
SPECIFIC
RESPONSIBILITIES
Data
Build and utilise
searches within SystmOne to support PCN projects.
Research health intelligence
to support the PCN strategic decision making.
Refine clinical coding
to support PCN projects.
Carry out regular
clinical audits.
Monitor and report PCN
achievement of PCN DES areas and IIF indicators.
Monitor targeted
interventions to improve uptake or national cancer screening programmes.
Monitor uptake of all
immunisation programmes.
Patient Engagement
Using invitation,
education and encouragement, support patients to:
Manage their long term
conditions.
Engage with cancer
screening programmes.
Protect themselves with
immunisation programmes.
Manage their own
health.
Support patients to
navigate the health system.
Support
The Assistant Care Coordinator
will support clinicians by:
Producing data to
support ongoing projects.
Collecting and sharing
information via Teamnet.
Support
Multi-disciplinary meetings.
GENERAL RESPONSIBILITIES
Confidentiality
You shall comply with the General Data
Protection Regulations when processing personal data for patients and staff.UPDATE
FC
You must be aware of the Caldicott Principles
as they affect your work. You can
address any questions in relation to this to your line manager.
Any data breaches should be reported
immediately to the Data Protection Officer.
All
enquiries from the media must be referred to a Senior Manager.
Health
and Safety
All employees have a statutory duty of care for the safety
of themselves and others. Employees are
required to report any hazards as soon as they are identified.
All staff must contribute to the
management of risk. This requires them
to assess the risk in all situations, take appropriate actions to mitigate any
risks identified and report all hazards, incidents and near misses.
All buildings
occupied by staff of TWG are non-smoking environments. No-one may smoke or vape in the
building. Staff who smoke or vape
outside the buildings should cover their uniform.
Flexibility
Statement
The content of this Job Description represents an outline
of the post only and is therefore not a precise catalogue of duties and
responsibilities. It is intended to be
flexible and subject to amendment in the light of changing circumstances and
following consultation with the post holder.
Person Specification
Experience
Essential
- Have excellent IT skills.
- Have worked in a health environment.
- Have experience of working with a clinical system, preferably SystmOne.
- Have an excellent understanding of clinical coding.
- Have an understanding of medical terminology.
Qualifications
Essential
- Have GCSEs including Maths and English.
Desirable
- Have undertaken or be prepared to undertake training in personalised care planning.
- Have undertaken or be prepared to undertake training in shared decision making.
Communication and Interpersonal skills
Essential
- Engage with clinical and admin team members, to support patient care.
- Demonstrate the ability to empathise with and support a range of patients.
- Engage with external organisations in a professional and effective manner.
- Demonstrate excellent written communications and be able to produce letters, reports and minutes to a high standard.
- Be non-judgemental.
- Work in an organised and efficient manner, with an attention to detail.
- Able to work under pressure and to meet deadlines.
- Able to work autonomously and also as part of a team.
Person Specification
Experience
Essential
- Have excellent IT skills.
- Have worked in a health environment.
- Have experience of working with a clinical system, preferably SystmOne.
- Have an excellent understanding of clinical coding.
- Have an understanding of medical terminology.
Qualifications
Essential
- Have GCSEs including Maths and English.
Desirable
- Have undertaken or be prepared to undertake training in personalised care planning.
- Have undertaken or be prepared to undertake training in shared decision making.
Communication and Interpersonal skills
Essential
- Engage with clinical and admin team members, to support patient care.
- Demonstrate the ability to empathise with and support a range of patients.
- Engage with external organisations in a professional and effective manner.
- Demonstrate excellent written communications and be able to produce letters, reports and minutes to a high standard.
- Be non-judgemental.
- Work in an organised and efficient manner, with an attention to detail.
- Able to work under pressure and to meet deadlines.
- Able to work autonomously and also as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.