Receptionist/Admin

Job description

Job responsibilities

To carry out the following duties in connection with the smooth and efficient running of the surgery:

Maintaining confidentiality at all times

Dealing with patients and visitors courteously and efficiently

Booking appointments for patients

Answering the telephone and dealing with all enquiries, delegating when necessary

Dealing with visit requests

Sorting and dealing with incoming mail, both internal and external

Preparation and administration of prescriptions

Scanning of all clinical documents and filing into patients clinical record

All administration of referral letters, i.e. typing letters, sending electronically, etc

Liaising with other organisations such as the hospitals, social services etc.

Computer data entry and the maintenance of patients records.

Photocopying

Dealing with electronic requests i.e. via email, website, etc

Alerting the Office Manager of low stocks of supplies and equipment

Training which may be appropriate to the position

Any delegated duties appropriate to the grade

General housekeeping duties (keeping workstation, consultation rooms, waiting room and reception office tidy)

Take messages, ensuring accuracy of detail and prompt appropriate delivery

Daily management of tasks and patient notes

Chasing up results for patients and dealing with urgent results for the GPs

Chaperoning patients as and when required (training required)

Accept payment and issue receipts for relevant charges for private (non General Medical Services) services

Provide support in achieving the practice targets such as QOF

Registering new patients

Maintaining patient records and summarising new patient records

Dealing with any queries from clinicians in a timely manner

Attending Practice meetings

Closing of the Practice at the end of the working day

Person Specification

Experience

Essential

• Excellent communication skills
• Good telephone skills
• Good organisational skills
• Computer literate
• Able to organise own time and work
• Confident with good interpersonal skills
• Able to work flexible hours
• Able to work as part of a team
• A pleasant & helpful manner
• Must be able to embrace change

Desirable

• Previous healthcare experience
• Previous experience in a GP Practice
• Experience of medical terminology
• Experience of Quality and Outcomes Framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lingholme Health Centre

Address

Lingholme Health Centre

Atherton Street

St. Helens

Merseyside

WA10 2HT

Employer's website

https://lingholme.co.uk/ (Opens in a new tab)