Assistant Practice Manager

Job summary

We are looking for a highly motivated and organised individual to join our General Practice team as an Assistant Practice Manager. This is an excellent opportunity for someone with strong leadership, administrative, and communication skills to support the smooth and efficient running of our busy GP practice. Working closely with the Practice Manager and wider clinical and administrative teams, you will play a key role in the day-to-day operations and in the delivery of high-quality patient services.

The successful candidate will assist in overseeing key aspects of practice management, including staff supervision, patient services, rota coordination, complaints handling, and ensuring compliance with NHS policies and CQC standards. You will be involved in supporting HR processes such as recruitment, induction, and training, as well as assisting with performance reviews and staff wellbeing initiatives. The role also includes involvement in managing premises, IT systems, information governance, and supporting the preparation of reports, audits, and business planning activities.

Excellent interpersonal skills and the ability to work effectively under pressure in a fast-paced environment needed. Experience in a healthcare or primary care setting is desirable, along with a working knowledge of clinical systems such as Emis Web and NHS processes. A proactive approach to problem-solving, a strong sense of accountability, and a commitment to continuous improvement are essential.

Main duties of the job

The Assistant to the Practice Manager, will support the Practice Manager in the day-to-day running of the GP practice, ensuring efficient administrative operations and high-quality patient services. Key duties include:

supervising non-clinical staff

Managing admin and clinical rotas/diary

Assisting with HR processes such as recruitment and training

Management of patient queries and complaints

Supporting compliance with CQC and NHS policies

Manage IT systems, premises, and information governance.

Management of SEA's

Management of external contractors

(This list is not exhaustive)

The role also involves contributing to audits, reporting, and practice development initiatives.

About us

We are a well-established, forward-thinking GP practice committed to providing high-quality, patient-centred care to our local community. Our multidisciplinary team includes GPs, nurses, pharmacies and a supportive administrative team, all working collaboratively to deliver a wide range of primary care services. We pride ourselves on being a friendly, inclusive, and innovative organisation that values continuous improvement, staff development, and the wellbeing of both our patients and our team. As part of the NHS, we are dedicated to upholding the highest standards of clinical excellence, confidentiality, and professional integrity.