Medical Receptionist

North Curry Health Centre

Information:

This job is now closed

Job summary

Medical Receptionist / Administrator

An excellent opportunity has arisen within North Curry Health Centre to support the Primary Health Care Team.

We are a friendly Dispensing Practice with a list size of just over 4,000 patients. With 3 GP Partners, 2 Salaried GPs, 3 Practice Nurses, 1 HCA, 5 Dispensers, an admin/reception team of 8 staff and a Practice Manager.

Total of 18 hours per week / part time.

Monday 7.45am 1.45pm

Thursday 10.30am -4.30pm

Friday 1pm 7pm

Main duties of the job

To provide reception and administrative duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

We are seeking a motivated well organised individual to join our team. For this role it is essential that you are reliable, flexible, have effective communication skills, excellent IT skills and enjoy working as part of a team. You should have a good level of general education with 3 GCSEs Grade A-C (9-4) including English and Maths.

Previous experience in a healthcare environment would be an advantage but not essential as full training will be given.

Enquiries or an informal surgery visit welcome. Please contact the Practice Manager on 01823 490505 or email reception.northcurryhc@nhs.net

About us

North Curry Health Centre is in a beautiful village between the Somerset Levels and the Blackdown and Quantock Hills. It is near to Taunton with its great rail and motorway links to the rest of the country and its excellent schools.

It is a 3 partner rural dispensing practice with a list size of just over 4,000 patients. We have a traditional caring ethos, but also embrace technology. The partners maintain personal patient lists and are keen to maintain continuity of care.

Date posted

18 July 2024

Pay scheme

Other

Salary

£11.44 to £11.85 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5758-24-0003

Job locations

North Curry Health Centre

Greenway

North Curry

Taunton

Somerset

TA3 6NQ


Job description

Job responsibilities

Duties/Responsibilities:

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

To ensure courteous, efficient and confidential handling of patients enquiries and requests.

Efficient and prompt filing, record keeping, message taking and distribution of documents.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Opening/closing of premises where appropriate, including setting the alarm.

Restoring the telephone to normal daytime use/diverting telephone calls to the Out of Hours Service, where appropriate.

Dealing with mail (both electronic and paper).

Ensuring all Consulting Rooms are fully stocked before surgery.

Use of computer for appointments, registrations, viewing pathology results, other data input.

Production of the clinical rota.

Input of accurate data onto clinical computer system and coding of patient correspondence where necessary, including scanning.

Undertaking filing of paper records when required.

Receiving and directing patients

Taking patient requests for appointments, visits, test results, messages etc.

Welcoming new patients, explaining practice procedures, completing necessary paperwork and associated data input on the computer.

Be prepared to undertake training as necessary.

Be prepared to attend and participate in regular team meetings (to include Staff Meetings and Receptionists meetings).

Ensure smooth handover of staff and any relevant messages.

Be flexible in working hours to allow smooth functioning of surgery at times of illness/holidays etc.

To keep surgery tidy, in particular the office, reception area and Waiting Room.

Job description

Job responsibilities

Duties/Responsibilities:

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

To ensure courteous, efficient and confidential handling of patients enquiries and requests.

Efficient and prompt filing, record keeping, message taking and distribution of documents.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Opening/closing of premises where appropriate, including setting the alarm.

Restoring the telephone to normal daytime use/diverting telephone calls to the Out of Hours Service, where appropriate.

Dealing with mail (both electronic and paper).

Ensuring all Consulting Rooms are fully stocked before surgery.

Use of computer for appointments, registrations, viewing pathology results, other data input.

Production of the clinical rota.

Input of accurate data onto clinical computer system and coding of patient correspondence where necessary, including scanning.

Undertaking filing of paper records when required.

Receiving and directing patients

Taking patient requests for appointments, visits, test results, messages etc.

Welcoming new patients, explaining practice procedures, completing necessary paperwork and associated data input on the computer.

Be prepared to undertake training as necessary.

Be prepared to attend and participate in regular team meetings (to include Staff Meetings and Receptionists meetings).

Ensure smooth handover of staff and any relevant messages.

Be flexible in working hours to allow smooth functioning of surgery at times of illness/holidays etc.

To keep surgery tidy, in particular the office, reception area and Waiting Room.

Person Specification

Qualifications

Essential

  • 3 GCSEs Grade A-C (9-4) including English and Math's.

Experience

Essential

  • Effective Communication Skills.
  • Excellent IT skills.

Desirable

  • Previous experience in a healthcare environment would be an advantage but not essential as full training will be given.
Person Specification

Qualifications

Essential

  • 3 GCSEs Grade A-C (9-4) including English and Math's.

Experience

Essential

  • Effective Communication Skills.
  • Excellent IT skills.

Desirable

  • Previous experience in a healthcare environment would be an advantage but not essential as full training will be given.

Employer details

Employer name

North Curry Health Centre

Address

North Curry Health Centre

Greenway

North Curry

Taunton

Somerset

TA3 6NQ


Employer's website

https://www.northcurryhealthcentre.co.uk (Opens in a new tab)

Employer details

Employer name

North Curry Health Centre

Address

North Curry Health Centre

Greenway

North Curry

Taunton

Somerset

TA3 6NQ


Employer's website

https://www.northcurryhealthcentre.co.uk (Opens in a new tab)

For questions about the job, contact:

Sarah Keen

reception.northcurryhc@nhs.net

01823490505

Date posted

18 July 2024

Pay scheme

Other

Salary

£11.44 to £11.85 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5758-24-0003

Job locations

North Curry Health Centre

Greenway

North Curry

Taunton

Somerset

TA3 6NQ


Supporting documents

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