Business Support Manager

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

• Provide high quality general and financial support to the PCN
• Act as a point of contact for the organisation, communicating effectively and dealing with telephone calls, correspondence and emails
• Develop strong working relationships with both internal and external stakeholders
• Work closely with the PCN Digital Transformation Programme Manager to support the implementation and coordination of PCN DES requirements
• Diary management: arranging appointments and meetings as required
• Arrange and attend PCN meetings, preparing papers, taking minutes and recording actions from time to time you may be required to chair meetings
• Represent the organisation at various events as appropriate
• Support PCN members and partner organisations, promptly responding to requests for information, advice and support, escalating as appropriate
• Production of documentation including presentations, policies, procedures and reports using Microsoft Office software
• Assist in collating and managing statistical information on behalf of the PCN via clinical systems eg GPad and SysmOne
• Coordinating financial processes including invoicing and salaries
• Support the process for recruitment, induction and training of new employees to the organisation
• Support with project implementation and coordination
• Undertake desk top research as required
• Undertake data collection, analysis and reporting as appropriate
• Organise, coordinate and facilitate various events on behalf of the PCN
• Maintain and update PCN website
• Ability to work autonomously using own initiative within specific parameters to meet pre-arranged deadlines
• Act as team leader and deputise for Digital Transformation Programme Manager as required
• Carry out any other appropriate duties as required.

Person Specification

Qualifications

Essential

• GCSE Maths and English (or equivalent)
• IT qualification and competent in Microsoft Office packages especially Outlook, Word, Excel, PowerPoint and Teams
• NVQ Level 3 Business Administration (or relevant experience)
• Experience of project coordination
• Experience of creating processes to organise and monitor tasks, ensuring timely completion within deadlines

Desirable

• Knowledge and understanding of Primary Care Network arrangements and their contribution to the NHS 10-Year Plan
• Knowledge and experience of using clinical systems including SystmOne

Experience

Essential

• Previous experience of working in the NHS, specifically in Primary Care and with healthcare professionals (including unpaid work)
• Previous experience of working as a senior administrator/PA
• Previous experience of working in a busy, fast paced environment
• Experience of collating, analysing and presenting data
• Previous experience of coordinating time limited projects.

Desirable

• Previous finance experience eg coordinating, monitoring and paying invoices etc
• Previous experience of working in a management role

Skills

Essential

• Good communication and interpersonal skills
• Excellent written, verbal, listening and record keeping skills
• Awareness of the principles of confidentiality and diplomacy
• Problem solving
• Ability to work autonomously and use initiative to prioritise tasks
• Accuracy & attention to detail
• Full driving licence some travel will be required
• Ability to work in a busy environment to strict deadlines
• IT skills e.g. MS Word, Excel, Powerpoint, Outlook, Teams, clinical systems etc
• Extensive diary management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Cleveland PCN Ltd

Address

Hillside Practice

Windermere Drive

Skelton-in-cleveland

Saltburn-by-the-sea

Cleveland

TS12 2TG

Employer's website

https://www.eastclevelandpcn.nhs.uk/ (Opens in a new tab)