Downton Surgery

Surgery Care Co-ordinator

This job is now closed

Job summary

Job Title: Advanced Receptionist (GP Surgery)

Job Purpose: The Advanced Receptionist provides administrative support in a GP surgery, managing patient interactions, coordinating appointments, and assisting the healthcare team.

Key Responsibilities:

Greet patients and handle check-ins, ensuring details are updated.
Manage appointments, including scheduling, rescheduling, and cancellations.
Maintain patient records in the EMR system, ensuring confidentiality.
Assist with medical forms, prescriptions, and referral letters.
Handle patient inquiries, resolve complaints, and escalate issues as needed.
Support billing, insurance verification, and payments.
Collaborate with doctors, nurses, and staff to ensure smooth operations.
Help with surgery equipment, supplies, and maintaining the waiting area.

Skills & Qualifications:

Essential: Experience in healthcare administration, strong communication, organisational skills, and knowledge of medical terminology. Proficiency in office software and confidentiality management.
Desirable: Familiarity with GP software (e.g., EMIS Web), first aid certification, and experience handling complaints.

Working Conditions:

Part-time, typically Tuesday & Thursday, with overtime requirements fro Annual Leave within the Team. Fast-paced environment.

Personal Attributes:

Friendly, calm under pressure, detail-oriented, and professional.

This role offers the chance to develop your career in a dynamic healthcare setting.

Main duties of the job

Job Title: Surgery Care Coordinator

Salary: Dependent on experience

Job Type: Permanent, Part-time (Tuesday 9.5 hours, Thursday 7.5 hours)

Benefits: Free onsite parking, company pension scheme

Candidate Requirements:

Essential:
- Previous healthcare experience
- Competency in phone and IT systems
- Professional demeanour and appearance
- Excellent verbal and written communication skills
- Commitment to equality, diversity, and inclusion
Desired:
- Qualification in Care Coordination
- Knowledge of Safeguarding policies
- Basic understanding of Primary Care and the NHS

Job Description:

The Surgery Care Coordinator will work alongside the team to improve patient access and care. This role focuses on ensuring patients receive personalised care, supporting both immediate needs and long-term conditions.

Responsibilities:

Day-to-day:
- Ensure patient needs are met
- Make appointments
- Coordinate home visits and community healthcare to reduce hospital admissions
- Relay test results to patients and providers
- Input patient records, assist with administrative tasks
- Greet patients, assist with queries, and collect payments for non-NHS services
- Support the clinical team and signpost patients
Long-term:
- Participate in audits to improve care and reduce inequalities
- Coordinate care for long-term conditions and care home residents
- Support vaccination programmes and care for immediate needs

Professional Development:

Participate in annual performance reviews
Take responsibility for personal and professional development

About us

Surgery Overview:

Located in a small village, our GP surgery serves a patient list of 7,000 individuals. We have a dedicated team of 6 GPs, including 2 partners, supported by a skilled administrative team. Our practice is firmly rooted in patient-centred care, where each patient is treated with respect, compassion, and attention to their individual needs.

We take pride in working collaboratively with other healthcare sectors, ensuring a seamless and comprehensive approach to patient care. Our goal is to provide high-quality healthcare services while maintaining a personal, community-focused touch. The surgery fosters strong relationships with local health services, enhancing patient access and ensuring they receive the care they need across the healthcare system.

We strive to offer a welcoming and supportive environment, where patients can feel comfortable and confident in the care they receive.

Date posted

23 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5734-25-0000

Job locations

Downton Surgery

Moot Lane

Downton

Salisbury

SP5 3JP

Job description

Job responsibilities

Surgery Care Co-ordinator

Salary

Dependant on experience

Job type- Permanent, part-time. Tuesday 9.5 hours & Thursday 7 hours.

Benefits- Free onsite parking, company pension scheme.

Candidate Requirements-

Previous experience within a healthcare setting Essential

Competent user of Phone & IT systems Essential

Professional demeanour and appearance Essential

Excellent communication skills (written and verbal) Essential

Understanding of, and commitment to, equality, diversity & inclusion Essential

Qualification with an approved provider for Care Coordination Desired

Knowledge of Safeguarding Children & Vulnerable Adult policies Desired

Basic knowledge of Primary Care and the NHS overall Desired

Job Description

An opportunity to be part of an exciting new way of providing patient care within a GP Surgery setting. The Care Co-ordinator Team work alongside all other departments to improve patient access within the Surgery and other Healthcare providers.

The right candidate will be able to effectively look after each patient that contacts the Surgery seeking healthcare, guidance or just a sympathetic ear. As a smaller Surgery we pride ourselves on being able to offer a personalised approach to our patients care and are committed to ensuring that our patient population needs are met during challenging times.

Main Responsibilities

Day to Day-

Ensure that each patient has their needs met efficiently and correctly

Making appointments via telephone, in person and, in the future, an e-consult model

Home visit requests & organising community healthcare with the aim to reduce hospital admissions

Interpreting results where appropriate and relaying these to patients and other healthcare providers

Patient record input- to be able to enter administrative and clinical information via our operating system

Administrative tasks to support the dedicated Practice Administration Team

Greet and assist patients with queries, equipment loans and reasonable requests.

Collect payments from patients for non-NHS services

Support the Practice Clinical Team where necessary and signpost appropriately

Long Term-

Participate in and interpret Surgery audits

Ensure that needs are being met within specific patient groups with the view to improve access and reduce inequalities.

Liaise with other departments to deliver a cohesive and effective patient experience

Be part of the Surgery Vaccination programmes

Coordinate care for patients with long term and chronic conditions

Supporting patients with immediate care needs

Work alongside the Clinical Team to support residents in Care Home settings

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Job description

Job responsibilities

Surgery Care Co-ordinator

Salary

Dependant on experience

Job type- Permanent, part-time. Tuesday 9.5 hours & Thursday 7 hours.

Benefits- Free onsite parking, company pension scheme.

Candidate Requirements-

Previous experience within a healthcare setting Essential

Competent user of Phone & IT systems Essential

Professional demeanour and appearance Essential

Excellent communication skills (written and verbal) Essential

Understanding of, and commitment to, equality, diversity & inclusion Essential

Qualification with an approved provider for Care Coordination Desired

Knowledge of Safeguarding Children & Vulnerable Adult policies Desired

Basic knowledge of Primary Care and the NHS overall Desired

Job Description

Main Responsibilities

Day to Day-

Ensure that each patient has their needs met efficiently and correctly

Making appointments via telephone, in person and, in the future, an e-consult model

Home visit requests & organising community healthcare with the aim to reduce hospital admissions

Interpreting results where appropriate and relaying these to patients and other healthcare providers

Patient record input- to be able to enter administrative and clinical information via our operating system

Administrative tasks to support the dedicated Practice Administration Team

Greet and assist patients with queries, equipment loans and reasonable requests.

Collect payments from patients for non-NHS services

Support the Practice Clinical Team where necessary and signpost appropriately

Long Term-

Participate in and interpret Surgery audits

Ensure that needs are being met within specific patient groups with the view to improve access and reduce inequalities.

Liaise with other departments to deliver a cohesive and effective patient experience

Be part of the Surgery Vaccination programmes

Coordinate care for patients with long term and chronic conditions

Supporting patients with immediate care needs

Work alongside the Clinical Team to support residents in Care Home settings

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

- Previous experience within a healthcare setting
- Competent user of Phone & IT systems
- Professional demeanour and appearance
- Excellent communication skills (written and verbal)
- Understanding of, and commitment to, equality, diversity & inclusion

Desirable

- Qualification with an approved provider for Care Coordination
- Knowledge of Safeguarding Children & Vulnerable Adult policies
- Basic knowledge of Primary Care and the NHS overall

Person Specification

Qualifications

Essential

- Previous experience within a healthcare setting
- Competent user of Phone & IT systems
- Professional demeanour and appearance
- Excellent communication skills (written and verbal)
- Understanding of, and commitment to, equality, diversity & inclusion

Desirable

- Qualification with an approved provider for Care Coordination
- Knowledge of Safeguarding Children & Vulnerable Adult policies
- Basic knowledge of Primary Care and the NHS overall

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downton Surgery

Address

Downton Surgery

Moot Lane

Downton

Salisbury

SP5 3JP

Employer's website

https://www.downtonsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Downton Surgery

Address

Downton Surgery

Moot Lane

Downton

Salisbury

SP5 3JP

Employer's website

https://www.downtonsurgery.nhs.uk/ (Opens in a new tab)