Job summary
We are seeking an experienced
Practice Manager to lead our team at Lyngford Park Surgery.
Job summary
The Practice Manager plays a
pivotal role in ensuring the effective, efficient, and safe day-to-day
operations of the GP surgery. This role involves leading and coordinating the
organisations administrative and operational functions to deliver high-quality
care to patients while achieving financial sustainability and strategic goals.
Main duties of the job
The Practice Managers mission
is to lead and support the GP practice in delivering exceptional,
patient-centred healthcare in a safe, efficient, and welcoming
environment.
Through strong compassionate
leadership, innovative thinking, and effective resource management, aim to
empower staff, enhance operational efficiency, and drive sustainable
growth.
Commitment to foster a culture
of excellence, collaboration, and continuous improvement, ensuring the practice
thrives both financially and strategically while meeting the evolving needs of
our patients and community.
About us
Five doctor GMS
practice supported by excellent multi-skilled nursing and admin teams (3 GP
Partners, 2 Salaried GPs)
Single site independent
practice
Dynamic, interactive,
innovative and welcoming practice providing primary care to one of the more
socially deprived areas of Taunton
Purpose built surgery
with new purpose-built extension and free on-site parking.
Rated by Severn Deanery
as an Excellent training practice.
Flexible working
options
Clinical pharmacy team
to support our GPs
Please contact our Practice
Manager, Ann England at ann.england@nhs.net or on 01823 333355 for informal
enquiries and visits. Application
through NHS Jobs or by CV and covering letter to: ann.england@nhs.net. Closing date for applications 30 April 2025
Job description
Job responsibilities
The Practice
Manager shall be responsible for improving the practices capability through
the alignment of strategy, people, rewards, premises, IT, activity and
management processes to ensure the efficient, effective and safe management of
the Practice and its finances, and ensure the well-being of patients, doctors
and staff, and the successful smooth running of the Practice.
To manage and
coordinate all aspects of practice functionality, workforce and financial
planning, motivating and managing staff, optimising efficiency and financial
performance, ensuring the practice achieves its long-term strategic objectives
in a safe and effective working environment. Through innovative ways of
working, lead the team in Quality & Continuous Improvement,
Confidentiality, Collaborative Working, Service Delivery, Learning and
Development and ensure the practice complies with CQC regulations.
To provide good
quality, up to date primary care services delivered in a clean, suitably
equipped and safe environment.
To support
patients to proactively manage long-term conditions, from birth through to the
end of life.
To provide all
patients with good access to our team and appropriate access to other NHS
services.
To be welcoming
and helpful and to treat all patients with respect and dignity.
To encourage
& support patients in developing good quality services through the patient
participation group and patient feedback.
To follow
principles of good employment practice.
The following
are the core responsibilities of the practice manager. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels.
Please see full job description
Job description
Job responsibilities
The Practice
Manager shall be responsible for improving the practices capability through
the alignment of strategy, people, rewards, premises, IT, activity and
management processes to ensure the efficient, effective and safe management of
the Practice and its finances, and ensure the well-being of patients, doctors
and staff, and the successful smooth running of the Practice.
To manage and
coordinate all aspects of practice functionality, workforce and financial
planning, motivating and managing staff, optimising efficiency and financial
performance, ensuring the practice achieves its long-term strategic objectives
in a safe and effective working environment. Through innovative ways of
working, lead the team in Quality & Continuous Improvement,
Confidentiality, Collaborative Working, Service Delivery, Learning and
Development and ensure the practice complies with CQC regulations.
To provide good
quality, up to date primary care services delivered in a clean, suitably
equipped and safe environment.
To support
patients to proactively manage long-term conditions, from birth through to the
end of life.
To provide all
patients with good access to our team and appropriate access to other NHS
services.
To be welcoming
and helpful and to treat all patients with respect and dignity.
To encourage
& support patients in developing good quality services through the patient
participation group and patient feedback.
To follow
principles of good employment practice.
The following
are the core responsibilities of the practice manager. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels.
Please see full job description
Person Specification
Please see attached person specification
Essential
- Good standard of education with excellent literacy and numeracy skills
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence
- All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
Desirable
- Educated to degree level in healthcare or business
- Leadership and / or Management Qualification
- AMSPAR Qualification
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
- Experience of chairing meetings, producing agendas and minutes
- EMIS / Systmone / Vision user skills
Person Specification
Please see attached person specification
Essential
- Good standard of education with excellent literacy and numeracy skills
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence
- All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
Desirable
- Educated to degree level in healthcare or business
- Leadership and / or Management Qualification
- AMSPAR Qualification
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
- Experience of chairing meetings, producing agendas and minutes
- EMIS / Systmone / Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
