Receptionist/administrator

Job summary

Are you a team player who likes working in a fast paced friendly environment where time flies?

Eastcourt lane surgery supports 2500 patients within the Rainham area. We pride ourselves on our professional and caring approach to supporting our patients and the local community.

Main duties of the job

As a valued team member you will:

• Answer the telephone, dealing with patient queries and booking patient appointments.
• Signpost patients to relevant services
• Process repeat prescriptions
• Process referrals, process incoming correspondence
• In addition to the normal Reception duties you will also provide administrative support to ensure the smooth and effective running of the Practice.

These roles require well presented individuals with a calm, methodical approach to work, the ability to deal empathically and professionally with the general public.

It would be desirable if you have had some experience working within a Primary or Secondary care environment. However full training will be provided and we would consider applicants with no primary care or secondary care experience.

This role will involve working 5 hours shifts between 8am-6pm Monday to Friday this is organised on a rota basis with one day off per week.

About us

We are a small friendly team based in the Rainham area.

We value and respect one another we are a kind, professional and positive team. This translates into great patient care and makes Eastcourt lane surgery a great place to work.

Our clinical team consists of one GP, Practice nurse and HCA.

As part of Rainham PCN we also have access to a Pharmacist, podiatrist, Diabetic nurse, mental health nurse, care co-ordinator and Social Prescriber.