Job summary
We are looking for a team
player to join our friendly reception team at Endeavour Practice. We are based in the Cleveland Health Centre, in Middlesbrough town centre.
Position will be for 30+ hours - TBC
Main duties of the job
Welcoming and receiving people with general enquiries,
explaining surgery procedures, making new and follow up appointments, dealing
with requests for repeat prescriptions and recording requests for home visits.
Dealing with communications received from external
sources, by both paper and electronic chanels.
Care navigating to direct patients to the appropriate doctor, nurses,
midwife and any other professionals.
Answer the telephone, make appointments for the
patients to see Clinicians and answering all non-clinical telephone queries.
Arrange ambulance booking at doctor and patient
request.
Ensure all messages that are to be passed on are
initiated, dated and timed by you.
Forward any outstanding messages to relevant staff
present.
Forward all relevant messages to deputising service
when activating out of hours service.
Opening the building / disarming the alarm system when
entering on a morning as per rota.
Setting the alarm system and ensuring the building is
secure when leaving if appropriate.
About us
The Ironopolis Medical Group was formed through the administrative merger of Martonside Medical Centre (7900 patients) and The Endeavour Practice (9300 patients) in June 2017.
This position is for Endeavour Practice. The group has 6 GP partners and a management partner. Both sites are training practices.
Our clinical system is SystmOne.
Job description
Job responsibilities
-
Responsibility for filing and extracting records,
hospital letters and laboratory results to patients computer records / medical
records as necessary.
-
Processing new patient registration data onto computer
and updating attached staff of their registration.
-
Informing Registrations department of patients who wish
to be entered onto the organ donation register.
-
Recording any relevant information from new patient
questionnaire onto computer.
-
Ensuring all patients aged under five who register are
included in practice childhood immunisation call forward system and are
registered for Child Health Surveillance.
-
Informing Patients of any repeat tests or necessary
appointments as requested by the doctors.
-
Processing repeat prescriptions (as surgery protocol)
and forwarding to doctors for signatures.
-
Liaison with public health laboratories, hospital,
health authority, district nurses and health visitors on behalf of the practice
doctors.
General
Responsibilities
-
Comply with the
terms of the contract of employment and the Values and Behaviours articulated
by Ironopolis.
-
Be aware of,
comply with and keep up to date with all Policies and Procedures as outlined by
Ironopolis.
-
Take responsibility
for engaging in the induction process for yourself and potentially others (e.g.
demonstrating elements of your role to new staff).
-
Prepare for and
engage in your annual appraisal considering your own learning / development
needs.
-
Maintain effective
communication channels with your immediate colleagues within Ironopolis;
escalating issues as soon as they are practicably known.
-
To report any
Health & Safety issues within the workplace which may affect either you,
your work colleagues or the patients and clients of Ironopolis.
-
To report any
Information Governance issues within the workplace e.g. a loss of information
-
To share responsibility for new protocols /
procedures as and when required to address the needs of the GMS2 Contract.
Job description
Job responsibilities
-
Responsibility for filing and extracting records,
hospital letters and laboratory results to patients computer records / medical
records as necessary.
-
Processing new patient registration data onto computer
and updating attached staff of their registration.
-
Informing Registrations department of patients who wish
to be entered onto the organ donation register.
-
Recording any relevant information from new patient
questionnaire onto computer.
-
Ensuring all patients aged under five who register are
included in practice childhood immunisation call forward system and are
registered for Child Health Surveillance.
-
Informing Patients of any repeat tests or necessary
appointments as requested by the doctors.
-
Processing repeat prescriptions (as surgery protocol)
and forwarding to doctors for signatures.
-
Liaison with public health laboratories, hospital,
health authority, district nurses and health visitors on behalf of the practice
doctors.
General
Responsibilities
-
Comply with the
terms of the contract of employment and the Values and Behaviours articulated
by Ironopolis.
-
Be aware of,
comply with and keep up to date with all Policies and Procedures as outlined by
Ironopolis.
-
Take responsibility
for engaging in the induction process for yourself and potentially others (e.g.
demonstrating elements of your role to new staff).
-
Prepare for and
engage in your annual appraisal considering your own learning / development
needs.
-
Maintain effective
communication channels with your immediate colleagues within Ironopolis;
escalating issues as soon as they are practicably known.
-
To report any
Health & Safety issues within the workplace which may affect either you,
your work colleagues or the patients and clients of Ironopolis.
-
To report any
Information Governance issues within the workplace e.g. a loss of information
-
To share responsibility for new protocols /
procedures as and when required to address the needs of the GMS2 Contract.
Person Specification
Qualifications
Essential
- Good organisational skills.
- Able to work as part of a team.
- Able to build effective working relationships.
- Able to communicate with all levels of staff as required.
- Good written and verbal communication skills.
- Courteous, tactful and efficient telephone manner.
- Proficient in Microsoft packages including Word and Outlook.
- Accurate keyboard skills.
Desirable
- Experience using Systmone
- NVQ Level 2 in Business Admin (or equivalent)
- Demonstrable reception skills in a GP practice (or similar environment)
Person Specification
Qualifications
Essential
- Good organisational skills.
- Able to work as part of a team.
- Able to build effective working relationships.
- Able to communicate with all levels of staff as required.
- Good written and verbal communication skills.
- Courteous, tactful and efficient telephone manner.
- Proficient in Microsoft packages including Word and Outlook.
- Accurate keyboard skills.
Desirable
- Experience using Systmone
- NVQ Level 2 in Business Admin (or equivalent)
- Demonstrable reception skills in a GP practice (or similar environment)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.