PCN Care co-ordinator

Job description

Job responsibilities

HVS (In the absence of the HVS Care coordinator) :

Planning the clinical team weekly rota, acting as the point of contact and booking Clinical Staff wishing to work in the service within the agreed rota

Run the lists daily and allocate visits

Act as first point of contact for the practices regarding HVS queries

Arrange cover if any absences occur

On a weekly basis publish the visit programme to the Practices in the PCN

Provide daily support to the PCN Manager and clinical team delivering the HVS

Ensure that all visits undertaken are recorded correctly in the medical records

Ensure patient feedback surveys are undertaken and uploaded as required by the service

Undertake the monthly returns to the CCG using the reporting template and case study returns

Report any absences to the PCN Manager

PCN Admin Support:

Attend and minute the PCN monthly meetings circulating minutes to all attendees, once approved by the meeting chair.

Assist the PCN Manager with any PCN related matters.

Assist the Clinical Director with any fact finding required

Support social media and website updates

Liaise with EMIS over remote access or issues that arise with the system

Act as second point of contact for support to all PCN/HVS staff with IT issues

Assist the PCN Manager with the induction of new staff

Ordering of stationery and medical equipment and uniforms where needed

Report back any issues with visits or staff, etc

Support the PCN Manager with the organisation and clinics of the enhanced access service

Complete service data reports if required

Submit patient surveys for all PCN services.

Assist PCN Senior Manager with financial administration of invoices via QuickBooks

Bookkeeping including regular reconciliation for financial accuracy

Preparation and submission of monthly financial claims

Data entry and ongoing maintenance of the PCN finance spreadsheets

Updating action logs/trackers from board and other meeting agendas and flag outstanding actions to PCN Manager

Organise the Enhanced access rota, rostering of clinical hours report any gaps in service provision to PCN Manager

Add clinics to Emis

Maintain skills spreadsheet for EA staff

Collation of monthly time sheets for payroll

Any other duties as required by the PCN Senior Manager

Care Coordinator;-

Manage patient needs by talking, meeting, answering queries and booking appointments with patients and practices within the wider PCN teams, including Clinical Pharmacists, Social Prescribers, Home Visiting, and Paramedic teams, and First Contact Physios.

Assist with Scheduling patient treatments or other procedures

Participating in the administrative and professional responsibilities of the PCN team

Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

Data entry and coding of patient information pertaining to practice PCN Des & QOF requirements

Support patients to take up training and employment and to access appropriate benefits where eligible via referral to the Social Prescribers and health and wellbeing coach

Provide appropriate coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches, and other primary care professionals

Attending and participating in PCN and practice meetings as required

Diary management in liaison with reception staff

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Successful candidate will be required to sign an enhance confidentiality agreement due to this role

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice and PCN policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Be subject to an enhanced DBS check

Person Specification

Experience

Desirable

• Experience of Primary care
• Experience with Finance and book keeping
• Accredited Care Coordinator (2 day course)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fareham & Portchester PCN

Address

Fareham Health Centre, 1st Floor

Osborn Road

Fareham

Hampshire

PO16 7ER

Employer's website

https://farehamandportchesterpcn.gpweb.org.uk/our-primary-care-network (Opens in a new tab)