Transformation/Operational Lead

Job description

Job responsibilities

JOB DESCRIPTION

Job Title: Operational and Transformational Lead VENN PCN

Accountable to: Clinical Director

Responsible to VENN PCN board

GENERAL

1. The above duties may involve having access to information of a confidential nature, which may be covered by the GDPR. Confidentiality must be maintained at all times.

2. The post holder must be flexible to ensure the operational needs of the PCN are met. This includes the undertaking of duties of a similar nature and responsibility as and when required, throughout the various work places in the company.

3. To promote and implement all Employment Legislative requirements.

4. The Health and Safety at Work Act (1974) and other associated legislation places responsibilities for Health and Safety on all employees. Therefore, it is the post holders responsibility to take reasonable care for the Health, Safety and Welfare of him/herself and other employees in accordance with legislation and development organisational specific Safety Policy and Programme.

5. VENN PCN is committed to providing high quality care within all service areas and therefore expects all employees to follow the nationally recognised six values care, compassion, courage, communication, competence and commitment. These values, known as the six Cs, are embedded within the culture and working practices of all services regardless of whether the service provides direct patient care or not.

DIMENSIONS:

Responsibility for Staff:

• Day to day advisory responsibility for the clinical governance and risk management of services within the PCN GP services. To support the board members to deliver high quality care and to work with the Strategic Lead and Clinical Director to implement new services and innovations as and when required
• Organisation and prioritisation of workload and delegation of work as delegated by the board.
• Resolving staffing and operational issues on a day to day basis
• To ensure participation in supervision, have continuing development opportunities, participate in their own Development Review Objectives
• To work with and support the Clinical staff and lead clinicians within VENN PCN to deliver high quality care
• Work with the Strategic Lead and Clinical Director to have in place a structure that enables decision making and managing resources on behalf of the PCN on the ground as well as one that supports innovation, understands risks and helps people to think through the wider implications of changes in practice.
• To undertake projects/reports as identified by the Strategic Lead and Clinical Director .
• Understands professional accountability and appropriate Code of Conduct. This will include the review of standards of care, examination of critical incidents and identification of expert and sub-standard care in a way that promotes a no-blame culture whilst meeting the requirements of the PCN and monitoring SIs and incidents.
• Responsible for recording serious and untoward incidents, ensuring the appropriate documentation is completed, taking any follow up action as required.

To develop and monitor the PCNs training needs plan.

Responsible for the day to day management of the PCN administrative, clerical and support functions within the area of responsibility. Working with and supporting frontline practitioners to ensure pro-active employment opportunities and services with the right number of staff with the appropriate skills, knowledge and attitude to deliver on the integrated clinics and services provided by the PCN. This will include supporting the recruitment and retention of staff, team performance, sickness absence, capabilities, discipline and grievance procedures, training and development, workforce planning and job/role development of joint PCN staff.

• Within the area of responsibility provide professional leadership to frontline staff.
• To work proactively in the PCN to develop and deliver services as agreed per national guidance.

Responsibility for Customers/ Clients/ Consumers:

• Close working with acute trust providers, Local Authority and ICBs. and community and mental health services.
• Ensuring that the skills of the teams reflect priority needs and that a culture is established that facilitates creative thinking and uses the skills experiences of staff to allow integrated working across traditional and hierarchical boundaries.
• Ensuring services are accessible and inclusive to all groups within the PCN population such as black and ethnic minorities, excluded groups and those with additional need.
• Work with others to establish and strengthen current and future partnerships for service delivery. Ensuring that clinical links are made into the local area structures and that system are established that can maximise the engagement of communities, service users and the frontline staff in the delivery of modernised services on behalf of the PCN.
• Work with other key personnel to secure funding for new services, which are in line with commissioning priorities for improving health and reducing inequalities.

Responsibility for Strategy, Business Plans and Budgets:

• Monetary To support the finance lead as requested on behalf of the PCN.
• Adherence to and developing policies such as Standing Financial Instructions, Standing Orders and Anti-Corruption policies.
• Responsible for the effective utilisation of property and equipment within VENN PCN
• To complete annual risk assessment in line with Health and Safety legislation and Clinical Governance measures.
• To liaise with Finance Lead to ensure expenses, meeting attendance payments and other PCN funded work is collated.
• Responsible for ensuring accurate reporting of performance measures and timely submissions
• Making sure that measures of activity are in place that provide meaningful information, health outcomes and reflect professional standards
• To oversee the PCN administrator to enable them to establish and maintain efficient office systems.
• T ensure subcontracted activity is delivered in budget and against service standards.

DECISION MAKING: To work with a high level of autonomy and limited day to day supervision. Will be expected to deliver on the agendas for service and professional modernisation within the local development planning process and identified health needs.

KNOWLEDGE/EXPERIENCE/SKILLS/QUALIFICATIONS/MENTAL SKILLS:

Qualifications Requirement

Relevant professional or managerial qualification or experience.

Evidence of seeking continuous improvement through attendance at relevant and appropriate seminars, conferences etc.

If holding a professional qualification, reference of seeking continuous improvement and development through the recognised professional body.

Knowledge Requirement

Highly developed knowledge of contractual requirements for PCN service delivery

Knowledge of operational management relating to the provision of GP/PCN services.

Highly developed knowledge of performance management requirements and processes relating to the provision of GP/PCN services.

Experience Requirement

3 to 5 years experience of operational management/managing teams

A proven track-record of a sound level influencing and negotiating with a range of stakeholders. Able to demonstrable record of delivery and achievement in complex environments.

Specific Skills/Competencies Requirement

Can support the development of the services purpose, vision and business plan objectives and communicate this information to staff, commissioners and members of the public.

Able to tackle complex issues, make effective decisions and the ability to translate these into a clear set of objectives and a delivery plan.

Highly developed interpersonal skills.

Lead and develop effective teams.

Skills in the management of change and in planning and coordinating activity.

WORKING RELATIONSHIPS:

1. With the PCN Board: Board Executive Committee

1. External to the company:

Colleagues within the Local Authority, ICB and significant others within other NHS, Social Care and Third Sector Organisations

Other key partners and stakeholders across Hull and the East Riding of Yorkshire

National organisations relevant to area of responsibility

INTERPERSONAL / COMMUNICATION SKILLS:

1.

Verbal

This post demands the full range of critical Human Relations Skills of advocacy, negotiation, influence, motivation and personal assertiveness, which generates confidence and trust.

2.

Written

This post demands the ability to produce a whole range of comprehensive reports, performance reports and complex plans to all disciplines working within the healthcare services, the wider organisation and local commissioning groups.

THINKING CHALLENGE / MENTAL DEMANDS: Working with colleagues on the board to deliver its plans and objectives. The management and resolution of staffing issues and developing the culture in which the services can operate successfully, competitively and sustainably within the independent and NHS sector market place. The management of risk and governance issues that arise within the PCN.

Person Specification

Qualifications

Essential

• Degree, relevant professional or managerial qualification or experience.

Experience

Essential

• Knowledge of operational management relating to the provision of GP/PCN services.
• Highly developed knowledge of performance management requirements and processes relating to the provision of GP/PCN services.
• 3 to 5 years experience of operational management/managing teams

Desirable

• Highly developed knowledge of contractual requirements for PCN service delivery.
• A proven track-record of a sound level influencing and negotiating with a range of stakeholders. Able to demonstrable record of delivery and achievement in complex environments.

Knowledge & Skills

Essential

• Can support the development of the services purpose, vision and business plan objectives and communicate this information to staff, commissioners and members of the public.
• Able to tackle complex issues, make effective decisions and the ability to translate these into a clear set of objectives and a delivery plan.
• Highly developed interpersonal skills.
• Lead and develop effective teams.
• Skills in the management of change and in planning and coordinating activity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Manor Surgery

Address

Sutton Manor Surgery

St. Ives Close

Bransholme

Hull

HU7 4PT

Employer's website

https://www.suttonmanorsurgery.nhs.uk/ (Opens in a new tab)