Medical Receptionist/Admin Assistant/Care Co-ordinator

Job description

Job responsibilities

Duties and Responsibilities

The successful applicant will provide a high quality and responsive reception service to all patients, carrying out medical reception and administration duties in accordance with practice requirements. General duties will include:

Maintaining a presentable image

Greeting patients in a friendly, helpful and welcoming manner

Booking appointments or signposting patients as required

Answering telephones promptly and liaising with patients and outside agencies accordingly

Completing patient registrations according to practice policy

Processing repeat prescription requests according to practice policy

Processing incoming post as required

Scanning/workflowing documents according to practice policy

Completing IT tasks on Emis/Docman/Accurx

Assisting in premises closure where necessary

In addition, as care co-ordinator, your duties will include:

Undergoing mandatory care co-ordinator training

Maintaining the practice carers register ensuring the information is current

Carrying out reviews with all carers, offering support and signposting to current services where appropriate

Liaising with Social Prescribers

Co-ordinating Learning Disability reviews with appropriate in-surgery health professionals

Co-ordinating Mental Health reviews with appropriate in-surgery health professionals

Connecting patients with other health care providers where needed

Liaising with family members where needed

Communicating patient needs between patient, family and health professionals

Maintaining patient information boards

Ensuring patient information leaflets are current

Preparing the patient newsletter

General

Comply with all relevant practice procedures

Liaise with colleagues where necessary, including nursing and medical staff, reception colleagues and practice manager, following instructions where required

Follow Health and Safety procedures at all times

Report any identified Health and Safety hazards to the Practice Manager

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Cover sickness/holiday where needed

Complete all mandatory training as advised

Attend staff meetings where appropriate

MAINTAIN STRICT PATIENT CONFIDENTIALITY AT ALL TIMES

This job description is not exhaustive and may include additional duties as required. It may also be changed subject to the needs of the practice and any NHS transformations.

Person Specification

Qualifications

Essential

• The successful applicant should have a GCSE in English, grade A-C/4-9

Experience

Desirable

• Experience of working in primary care, particularly knowledge of EMIS clinical system, is desirable but not essential as training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peel Croft Surgery

Address

Peel Croft Surgery

Lichfield Street

Burton-on-trent

Staffordshire

DE14 3RH

Employer's website

https://www.peelcroftsurgery.nhs.uk/ (Opens in a new tab)