Medical Secretary

Glebefields Surgery

This job is now closed

Job summary

An exciting opportunity for a medical secretary to join our team following the retirement of our current secretary the post is part time 4 hours per day 5 days per week

Are you ready to step into a rewarding role? Due to a retirement we are looking for an experienced medical secretary, offering you the chance to work in a very friendly practice. The successful candidate will need excellent IT, secretarial and customer service skills.

Main duties of the job

This role offers an exciting opportunity for a highly organised and self motivated individual to provide efficient and comprehensive secretarial and administrative support within a busy GP Practice. The position involves working independently within broad procedural guidelines, ensuring the smooth delivery of administrative tasks critical to patient care. Key responsibilities include managing correspondence, maintaining patient records, co-ordinating referrals, and supporting clinicians in providing access to secondary and community services.

The successful candidate will also act as a first point of contact for secretarial queries, demonstrating professionalism, empathy and excellent communication skills when dealing with patients and external providers. This dynamic role requires adaptability, attention to detail, strong computer skills and a proactive approach to meeting the needs of the practice and its patients.

About us

Glebefields Surgery is a busy practice with a very dedicated team of clinicians and approximately 4000 patients, offering a wide range of services to our patients. We are housed within a purpose built Health Centre in Tipton. Our practice has been rated good by CQC and we take great pride in delivering quality care to our valued patients. We have a happy and positive team and staff retention is one of our key strengths. We are committed to developing and supporting our staff.

Date posted

03 March 2025

Pay scheme

Other

Salary

Depending on experience Dependant upon experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5682-25-0000

Job locations

St Marks Road

Tipton

West Midlands

DY4 0SN

Job description

Job responsibilities

Provide comprehensive secretarial and administrative support, including word processing, form completion, scanning and drafting correspondence.

Use the practice referral system to ensure letters and forms are sent to the appropriate providers, appointments are scheduled as necessary, and passwords are distributed.

Manage and prioritise content from the secretarial in boxes in response to clinicians and external providers, taking timely and appropriate action.

Accurately record all actions related to patients in their medical records, ensuring the use of appropriate coding where applicable.

Assist clinicians by advising on available secondary or community services.

Collaborate with practice staff and the multi disciplinary team to deliver high quality services to patients.

Handle telephone queries, take messages professionally and courteously, assess priorities and address issues promptly

Respond to call from anxious or distressed patients with empathy and professionalism, resolving concerns where possible, and maintaining a positive and welcoming demeanour.

Oversee the production of medical reports, letters and requests for medical records, ensuring actions are documented and completed withing designated timeframes. Advising practice manager when reports have been sent so payments can be monitored.

Schedule appointments, bookings and admissions as required

Make effective use of available information technology and adapt to advancements as they arise.

Support the management team with clerical and administrative tasks.

Monitor e-referral and other worklists, prioritising and acting on tasks efficiently.

Sort and handle internal and external mail, including arranging postage.

Participate in Practice Learning Events and contribute to ongoing projects.

Maintain flexibility to meet the evolving needs of the practice.

Ensure the office environment Is kept clean and organised.