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Hamilton Medical Centre

Patient Coordinator (Receptionist)

The closing date is 30 June 2025

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Job summary

We are looking for a Patient Coordinator (Medical Receptionist) to join our established, small friendly team at Hamilton Medical Centre.

The position will be 19 hours per week over 2 days. Tuesday 8am - 730pm and Thursday 8am - 6.30pm.

The candidate must be flexible to work overtime and cover holidays/sickness at short notice when needed.

Ideally the candidates will have experience of working in general practice and using EMIS Web, however, this is not essential as full training will be given. The candidates must be able to work in a small friendly team and most important have a good sense of humour!

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Variety of reception duties including helping with patient queries, booking appointments etc

Variety of administrative duties, including scanning hospital letters etc

About us

We are a small but expanding, very busy GP Practice based in Birkenhead, Wirral. The practice has 2 GP Partners, 1 Salaried GP, 2 Nurses and a HCA. As a training practice we currently have 3 placement Doctors and medical students based with us. We have a small but strong administration team.

We also host many other services including Ear Syringe, Physio, Minor Surgery, Health coach and advice.

We also look after 2 nearby Care Homes and do weekly clinics at 2 nearby hostels.

There will be chance of overtime and cover, as well as offer of NHS Pension.

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5675-25-0000

Job locations

86 Market Street

Birkenhead

Wirral

CH42 6HB


Job description

Job responsibilities

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Filing post in medical records

photocopy as requested

Deal with any other administration work allocated to you.

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Computer data entry and medical records

Process patients changes of address computer data and medical records

Process prescription requests in accordance with practice guidelines

Telephone

Deal with incoming calls

Deal with outgoing calls

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Job description

Job responsibilities

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Filing post in medical records

photocopy as requested

Deal with any other administration work allocated to you.

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Computer data entry and medical records

Process patients changes of address computer data and medical records

Process prescription requests in accordance with practice guidelines

Telephone

Deal with incoming calls

Deal with outgoing calls

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Person Specification

Qualifications

Desirable

  • Experience within the NHS,
  • Experience using EMIS Web
  • Experience in a reception role
Person Specification

Qualifications

Desirable

  • Experience within the NHS,
  • Experience using EMIS Web
  • Experience in a reception role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hamilton Medical Centre

Address

86 Market Street

Birkenhead

Wirral

CH42 6HB


Employer's website

https://www.hamiltonmedicalcentre.com (Opens in a new tab)

Employer details

Employer name

Hamilton Medical Centre

Address

86 Market Street

Birkenhead

Wirral

CH42 6HB


Employer's website

https://www.hamiltonmedicalcentre.com (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Gail Spencer

cmicb-wi.hamilton@nhs.net

01516490191

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5675-25-0000

Job locations

86 Market Street

Birkenhead

Wirral

CH42 6HB


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