Hamilton Medical Centre

Patient Coordinator (Medical Receptionist)

Information:

This job is now closed

Job summary

This is a exciting and challenging role that would give the successful candiate the opportunity to not only work for the NHS but for a growing Medical Centre that will open up many opportunities for future job development.

We are looking for a Patient Coordinator (Medical Receptionist) to join our established, small friendly team at Hamilton Medical Centre.

The position will be for 9 months initially to cover maternity leave, with the possibility of the position to become permanent upon review at the end of the 9 months.

There will be opportunity for overtime and extra hours.

It will be 20 hours per week working Monday 8.00am 7.30pm and Friday 8.00am 6.30pm.

The candidate must be flexible to work overtime and cover holidays/sickness at short notice when needed.

Ideally the candidates will have experience of working in general practice and using EMIS Web, however, this is not essential as full training will be given. The candidates must be able to work in a small friendly team and most important have a good sense of humour!

Main duties of the job

Your main duties will include:

Care Navigating patients

Dealing with patient queries over the telephone and face to face

Booking Patient Appointments

Various Administartive duties

About us

We are looking for the right person to join our ever increasing team of dedicated and friendly staff. You will not only be joining our established reception/administative team but would also potentially open the door for future job progression, while gaining vital experience within the NHS.

Details

Date posted

14 May 2024

Pay scheme

Other

Salary

£11.44 an hour Plus overtime

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

A5675-24-0000

Job locations

86 Market Street

Birkenhead

Wirral

CH42 6HB


Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Filing post in medical records

Fax and photocopy as requested

Deal with any other administration work allocated to you.

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Computer data entry and medical records

Process patients changes of address computer data and medical records

Process prescription requests in accordance with practice guidelines

Telephone

Deal with incoming calls

Deal with outgoing calls

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Filing post in medical records

Fax and photocopy as requested

Deal with any other administration work allocated to you.

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Computer data entry and medical records

Process patients changes of address computer data and medical records

Process prescription requests in accordance with practice guidelines

Telephone

Deal with incoming calls

Deal with outgoing calls

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Person Specification

Qualifications

Essential

  • Good communication Skills
  • Good personality
  • Good IT Skills

Desirable

  • Experience in working in a GP Surgery
  • Experience in using EMIS Web
Person Specification

Qualifications

Essential

  • Good communication Skills
  • Good personality
  • Good IT Skills

Desirable

  • Experience in working in a GP Surgery
  • Experience in using EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hamilton Medical Centre

Address

86 Market Street

Birkenhead

Wirral

CH42 6HB


Employer's website

https://www.hamiltonmedicalcentre.com (Opens in a new tab)

Employer details

Employer name

Hamilton Medical Centre

Address

86 Market Street

Birkenhead

Wirral

CH42 6HB


Employer's website

https://www.hamiltonmedicalcentre.com (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Gail Spencer

gail.spencer@nhs.net

01516490191

Details

Date posted

14 May 2024

Pay scheme

Other

Salary

£11.44 an hour Plus overtime

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

A5675-24-0000

Job locations

86 Market Street

Birkenhead

Wirral

CH42 6HB


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