Medical Secretary

Townsend House Surgery

Information:

This job is now closed

Job summary

A vacancy has arisen to lead the secretarial and administrative support for our ENT (Ear, Nose and Throat) specialist GP service. You will be based at Townsend House in Seaton and form part of the administrative team that works alongside our healthcare professionals to support our GPs delivering excellent care to our patients.

Main duties of the job

We are looking for an applicant who has excellent administrative skills and really focused attention to detail who can maintain the well-established ENT secretary role. We require an applicant who can work under pressure in an environment which requires flexibility and yet also have a thorough understanding of compliance and protocols. You will have an engaging and professional manner with patients and be able to work to deadlines and prioritise workload independently. The role requires close working with our GP Partner who leads on the ENT service and you will work with him to deliver our well-regarded clinical service at Townsend House.

About us

We are a small, friendly GP surgery with a commitment to excellence in delivering primary care. We have a hard-working team who strive to ensure that our patients are well looked after and have access to the services that they need.

Date posted

10 January 2025

Pay scheme

Other

Salary

£12.42 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5671-25-0000

Job locations

Townsend House Surgery

49 Harepath Road

Seaton

Devon

EX12 2RY


Job description

Job responsibilities

To provide secretarial support for the Ear, Nose and Throat GP and general patient services administration within the surgery.

Responsible and accountable to: The Practice Manager

KEY RESPONSIBILITIES:

Managing the diary of the GP with special interest GPwSI for our weekly ENT clinics held at Exmouth, Seaton & Tiverton.

Managing the surgery liaison with DRSS.

Clinic booking and other patient communications

ENT admin: sending outcome/results letters etc. to relevant GPs and arranging follow-ups as necessary.

Liaising with staff at the three hospital sites to ensure rooms, nurse and CHIME are all booked in.

Contractual negotiation and reporting.

Stock management.

Other surgery clinic booking.

To work with other members of the secretarial team to provide support on referrals and patient communication.

Ensure all external communications are appropriately coded, filed and actioned.

Be aware of regulatory and compliance requirements for safeguarding, data protection and access to medical records.

Prepare statistical reports, audits, analysis of data as required.

This is not an exhaustive list and may change to reflect business needs.

Job description

Job responsibilities

To provide secretarial support for the Ear, Nose and Throat GP and general patient services administration within the surgery.

Responsible and accountable to: The Practice Manager

KEY RESPONSIBILITIES:

Managing the diary of the GP with special interest GPwSI for our weekly ENT clinics held at Exmouth, Seaton & Tiverton.

Managing the surgery liaison with DRSS.

Clinic booking and other patient communications

ENT admin: sending outcome/results letters etc. to relevant GPs and arranging follow-ups as necessary.

Liaising with staff at the three hospital sites to ensure rooms, nurse and CHIME are all booked in.

Contractual negotiation and reporting.

Stock management.

Other surgery clinic booking.

To work with other members of the secretarial team to provide support on referrals and patient communication.

Ensure all external communications are appropriately coded, filed and actioned.

Be aware of regulatory and compliance requirements for safeguarding, data protection and access to medical records.

Prepare statistical reports, audits, analysis of data as required.

This is not an exhaustive list and may change to reflect business needs.

Person Specification

Experience

Essential

  • Experience of working in the NHS with some knowledge and understanding of primary care.
  • Experience of working with a multi-disciplinary team.
  • Patient-facing experience or experience of working with vulnerable people.
  • An understanding of a regulated environment.
  • Confidence with technology including PCs, telephony, software and networks.
  • Fantastic organisational skills.
  • Scheduling and time sensitive work flow management.

Desirable

  • Experience of SytsmOne or equivalent.
  • An understanding of the role of CQC.

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Desirable

  • A levels/BTEC

Other Requirements

Essential

  • Flexibility in terms of working hours to fit with practice requirements.
  • Enhanced Disclosure Barring Service check.
  • Evidence of continuing professional development.
Person Specification

Experience

Essential

  • Experience of working in the NHS with some knowledge and understanding of primary care.
  • Experience of working with a multi-disciplinary team.
  • Patient-facing experience or experience of working with vulnerable people.
  • An understanding of a regulated environment.
  • Confidence with technology including PCs, telephony, software and networks.
  • Fantastic organisational skills.
  • Scheduling and time sensitive work flow management.

Desirable

  • Experience of SytsmOne or equivalent.
  • An understanding of the role of CQC.

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Desirable

  • A levels/BTEC

Other Requirements

Essential

  • Flexibility in terms of working hours to fit with practice requirements.
  • Enhanced Disclosure Barring Service check.
  • Evidence of continuing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Townsend House Surgery

Address

Townsend House Surgery

49 Harepath Road

Seaton

Devon

EX12 2RY


Employer's website

https://www.townsendhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Townsend House Surgery

Address

Townsend House Surgery

49 Harepath Road

Seaton

Devon

EX12 2RY


Employer's website

https://www.townsendhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Tony Volcek

d-icb.townsend.management@nhs.net

0129720616

Date posted

10 January 2025

Pay scheme

Other

Salary

£12.42 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5671-25-0000

Job locations

Townsend House Surgery

49 Harepath Road

Seaton

Devon

EX12 2RY


Privacy notice

Townsend House Surgery's privacy notice (opens in a new tab)