Job summary
Rock Court Surgery has an opportunity for a full time member
of staff within our Reception/Care Navigation team. Experience of General Practice
is desirable but not essential as training will be given. We are looking for 30-32 hours per week, Monday to Friday, within the hours of 12:30 - 18:30 and Thursday being 12:30-8pm.
Main duties of the job
Maintaining and monitoring the Practice appointment system.
Care navigation at front desk, telephone and online requests
for appointments.
Answer incoming phone calls, transferring calls or dealing
with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from
patients, team members and external agencies
Photocopy documentation as required
Input data into the patients healthcare records as
necessary
Direct requests for information i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area always
Monitor and maintain the reception area and notice boards
Support all clincal staff with general tasks as requested
About us
Rock Court Surgery has 2 senior partners, 5 salaried GPs, 1
ANP, 1Practice nurse, 1 Nurse associate, 1 HCA and 7 Care navigators/admin team
members. Our Practice list size is approximately 5600.
The practice is part of the iGPc Primary Care Network which
includes 7 other Practices. As part of the PCN, we have access to Pharmacists
(prescribing and non-prescribing), pharmacy technicians, care co-ordinators,
social prescribers, paramedics and First Contact Physiotherapists.
We believe ourselves to be a very welcoming and enjoyable
place to work and we look forward to welcoming a new member of the team.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception/care
navigation duties and the provision of general support to the multidisciplinary
team. Duties can include but are not limited to, greeting and directing
patients, effective use of the appointment system, booking appointments,
processing of information and assisting patients as required. To act as the
central point of contact for patients, the distribution of information,
messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act
(Exceptions Order) 1975 and as such it will be necessary for a submission for
Disclosure to be made to the Disclosure and Barring Service (formerly known as
CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception/care
navigation duties and the provision of general support to the multidisciplinary
team. Duties can include but are not limited to, greeting and directing
patients, effective use of the appointment system, booking appointments,
processing of information and assisting patients as required. To act as the
central point of contact for patients, the distribution of information,
messages and enquiries for the clinical team, liaising with multidisciplinary
team members and external agencies such as secondary care and community service
providers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act
(Exceptions Order) 1975 and as such it will be necessary for a submission for
Disclosure to be made to the Disclosure and Barring Service (formerly known as
CRB) to check for any previous criminal convictions.
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills Clear, polite telephone manner
- Effective time management (Planning and Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Desirable
- Experience of administrative duties
- Experience of working in a health care setting
- EMIS user skills
Experience
Desirable
- Experience working in primary Care or with Emis web would be desirable but not essential
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills Clear, polite telephone manner
- Effective time management (Planning and Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Desirable
- Experience of administrative duties
- Experience of working in a health care setting
- EMIS user skills
Experience
Desirable
- Experience working in primary Care or with Emis web would be desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.