Job summary
We are a 6 Partner Practice caring for 16,300 patients seeking a confident, strong,
motivated and caring Medical Receptionist to join our Reception Team. This
post requires efficiency in the administration of all related processes, for
example managing appointments, tasks, eConsultations, greeting and
signposting patients. The post holder
has a major impact in promoting the positive image of the Practice to
patients and other visitors and will need to pay particular attention to the
needs of a multi-cultural and diverse population.
Our ideal
candidate will have previous Medical Reception experience, although training
will be provided for the right candidate. The position holder will be
extremely thorough and understand the importance of appropriate accurate data
recording and able to manage a team with efficiency and fairness. The
position holder will need to be able to handle queries from patients, liaise
with other healthcare providers and our community pharmacy colleagues. We are
therefore seeking an individual with excellent communication and
interpersonal skills.
SystmOne
clinical system knowledge is an advantage but not essential as training will
be given.
We are a
friendly, democratic team that enjoy a happy working environment so if you
are caring, compassionate, and have a strong work ethic you will be an ideal
fit for our team.
Main duties of the job
Contributing
to the smooth running of Reception and the waiting room.
Efficiency
in the administration of all related processes, e.g. managing appointments,
tasks, eConsultations, greeting and signposting patients.
About us
The
Practice has 6 GP Partners, 4 Salaried GP, 1 GP
Retainer, 1 Clinical Pharmacist, 1 Advanced Nurse Practitioner and 1 Nurse Practitioner supported by a friendly, hardworking team taking care of
approximately 16,300 patients. We also have a bespoke Prescription Team that
includes a Pharmacy Technician.
We
are an active member of the Billingham and Norton Primary Care Network
comprising of 7 local Practices.
Through this association our patient have access to the services of
Social Prescribing Link Workers, Care Coordinators, Mental Health
Practitioners, First Contact Physiotherapists and a Health and Wellbeing
Coach.
We offer
our patients a range of additional services such as Minor Operations, LARC
and host a Pathways Advisor from the local job centre who works with us to
help patients with medical conditions affecting their employment.
Job description
Job responsibilities
- Summary
The post holder has delegated responsibility for the smooth running of Reception
and the waiting room. This post requires efficiency in the administration of all
related processes, e.g. managing appointments, greeting patients, filing and data
input in order to support the work of the GPs.
- The post holder will be required to work Mon (08:30-17:00), Tues (09:30-18:00) and Friday (08:30-17:00) a total of 22.5 hours per week.
- The post holder has a major impact in
promoting the positive image of the Practice to patients and other visitors and will
need to pay particular attention to the needs of a multi-cultural and diverse
population.
- Core Tasks and Functions
The post holder is required to:
- 1. Practice Development and Clinical Governance
- Participate in staff and primary healthcare team meetings.
- Provide information for significant event analysis meeting where
appropriate.
- Contribute to service reviews of current services.
- Collect data as part of the organisational audit process
- Be aware of practice polices on confidentiality, risk management and
Health & Safety.
- Be aware of issues and terminology related to clinical effectiveness.
- Be committed to professional development in terms of education and
training.
- 2. Partnership Issues
- Work flexibly with regard to sickness and holiday absence cover.
- Support other medical reception staff members through the induction
process.
- 3. Patient & Community Services
- Be responsible for reception and waiting room operational
procedures.
- Communicate effectively with regard to information and material
about the practice.
- Provide administrative support for clinics and health promotion
activities.
- 4. Finance
- Complete the required documentation for cash transactions.
- Document and secure all cash taken over the counter for private
work.
- Process paperwork and data as is required to facilitate maximising
practice income.
- 5. Human Resources
- Attend, participate in and contribute to staff meetings.
- Maintain appropriate records.
- Support the appraisal process including the identification of own
training needs.
- Support induction of newly appointed medical receptionists.
- Take responsibility for own time keeping, sickness and other absences
in accordance with Practice policies.
- 6. Premises and Equipment
- Maintain adequate stocks of stationery.
- Monitor equipment and report operating problems.
- Ensure use of Practice equipment is in accordance with the user
manual and in line with its designated purpose.
- Monitor premises and report any problems.
- Contribute to ensuring premises security
- Contribute as requested to the operational elements of equipment
and premises upgrades or moves.
- 7. Information Governance and IT Management
- Comply with all Information Governance policies.
- Comply with all IT usage policies.
- Comply with standardised data entry protocols.
- Comply with all systems for data security and protection.
- Report problems with the servicing and maintenance of hardware
- Update Information Governance skills annually by following IG
training plan
Job description
Job responsibilities
- Summary
The post holder has delegated responsibility for the smooth running of Reception
and the waiting room. This post requires efficiency in the administration of all
related processes, e.g. managing appointments, greeting patients, filing and data
input in order to support the work of the GPs.
- The post holder will be required to work Mon (08:30-17:00), Tues (09:30-18:00) and Friday (08:30-17:00) a total of 22.5 hours per week.
- The post holder has a major impact in
promoting the positive image of the Practice to patients and other visitors and will
need to pay particular attention to the needs of a multi-cultural and diverse
population.
- Core Tasks and Functions
The post holder is required to:
- 1. Practice Development and Clinical Governance
- Participate in staff and primary healthcare team meetings.
- Provide information for significant event analysis meeting where
appropriate.
- Contribute to service reviews of current services.
- Collect data as part of the organisational audit process
- Be aware of practice polices on confidentiality, risk management and
Health & Safety.
- Be aware of issues and terminology related to clinical effectiveness.
- Be committed to professional development in terms of education and
training.
- 2. Partnership Issues
- Work flexibly with regard to sickness and holiday absence cover.
- Support other medical reception staff members through the induction
process.
- 3. Patient & Community Services
- Be responsible for reception and waiting room operational
procedures.
- Communicate effectively with regard to information and material
about the practice.
- Provide administrative support for clinics and health promotion
activities.
- 4. Finance
- Complete the required documentation for cash transactions.
- Document and secure all cash taken over the counter for private
work.
- Process paperwork and data as is required to facilitate maximising
practice income.
- 5. Human Resources
- Attend, participate in and contribute to staff meetings.
- Maintain appropriate records.
- Support the appraisal process including the identification of own
training needs.
- Support induction of newly appointed medical receptionists.
- Take responsibility for own time keeping, sickness and other absences
in accordance with Practice policies.
- 6. Premises and Equipment
- Maintain adequate stocks of stationery.
- Monitor equipment and report operating problems.
- Ensure use of Practice equipment is in accordance with the user
manual and in line with its designated purpose.
- Monitor premises and report any problems.
- Contribute to ensuring premises security
- Contribute as requested to the operational elements of equipment
and premises upgrades or moves.
- 7. Information Governance and IT Management
- Comply with all Information Governance policies.
- Comply with all IT usage policies.
- Comply with standardised data entry protocols.
- Comply with all systems for data security and protection.
- Report problems with the servicing and maintenance of hardware
- Update Information Governance skills annually by following IG
training plan
Person Specification
Qualifications
Essential
- GCSE grade 5 or above (A-C)
- Basic IT skills, particularly windows based programmes
Desirable
- AMPSAR Certificate or equivalent
- ECDL Level One
Experience
Desirable
- Previous experience within a Primary Care setting
- Previous reception / customer service experience
Person Specification
Qualifications
Essential
- GCSE grade 5 or above (A-C)
- Basic IT skills, particularly windows based programmes
Desirable
- AMPSAR Certificate or equivalent
- ECDL Level One
Experience
Desirable
- Previous experience within a Primary Care setting
- Previous reception / customer service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.