Job summary
We are a large, forward-thinking GP surgery caring for over 17,000 patients, and were looking for passionate, dedicated individual to join our dynamic team. This is your opportunity to work in a supportive environment with experienced clinicians and an excellent admin team, where your voice will be heard and your ideas valued. You'll play a key role in shaping and improving the service we provide to our diverse community. If youre looking for a fulfilling role with real impact and room to growthis is the place for you.
Main duties of the job
Duties can include, but are not limited to, the processing of
information (electronic and hard copy) in a timely manner, liaising with
multidisciplinary team members and external agencies such as secondary care and
community service providers in accordance with current policies, including the
use of the electronic referral service (ERS). Managing the Electronic Referral
System (ERS) within the practice including selection of appropriate clinics,
management of rejected referrals, booking appointments, liaison with patients
and administration of work lists. Transcribing and managing medical referral
letters using the ERS where appropriate. Facilitating urgent and 2 week rule
referrals according to practice guidelines, using electronic systems where
appropriate and liaising with patients when required. Liaising with hospital
and practice staff, other agencies and patients, in accordance with Practice
policies. Typing medical reports, minutes of meetings and general
correspondence as required
About us
Our secretarial team is the heart of our administrative operations, we require the applicant to work Monday and Tuesday (full days) working closely with our other admin staff in a friendly, fast-paced office environment. You'll be joining a welcoming group of experienced professionals who value teamwork, clear communication, and mutual support. The atmosphere is positive and collaborative we work hard, help each other, and take pride in the difference we make for our patients every day.
Were committed to high standards, and our work ethic reflects that: were organised, proactive, and always looking for ways to improve the service we offer. At the same time, we understand the importance of work-life balance and personal wellbeing. As part of our team, youll benefit from ongoing training and development, a strong support network, and the satisfaction of being part of a practice that truly values its people.
Job description
Job responsibilities
The following are the core responsibilities of
the Medical Secretary. There may be, on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels:
- Typing letters, reports and associated
documentation as required
- Liaising with external agencies such as
hospitals and community services, ensuring referrals are processed efficiently
- Managing all enquiries in an effective
manner
- Maintaining an accurate referrals
database
- Actioning all incoming email
- Processing calling letters as requested
- Scanning patient related documentation
and attaching scanned documents to patients healthcare records
- Inputting data into the patients
healthcare records as necessary
- Processing referrals using the
electronic referral system (ERS)
- Processing requests for information i.e.,
SAR, insurance/solicitors letters and DVLA forms
- Coding data on the clinical IT system
- Answering incoming phone calls,
transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as
necessary
- Carrying out system searches as
requested
- Maintaining a clean, tidy, effective
working area at all times
Supporting all clinical staff with general
administrative tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of
the Medical Secretary. There may be, on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels:
- Typing letters, reports and associated
documentation as required
- Liaising with external agencies such as
hospitals and community services, ensuring referrals are processed efficiently
- Managing all enquiries in an effective
manner
- Maintaining an accurate referrals
database
- Actioning all incoming email
- Processing calling letters as requested
- Scanning patient related documentation
and attaching scanned documents to patients healthcare records
- Inputting data into the patients
healthcare records as necessary
- Processing referrals using the
electronic referral system (ERS)
- Processing requests for information i.e.,
SAR, insurance/solicitors letters and DVLA forms
- Coding data on the clinical IT system
- Answering incoming phone calls,
transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as
necessary
- Carrying out system searches as
requested
- Maintaining a clean, tidy, effective
working area at all times
Supporting all clinical staff with general
administrative tasks as requested
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ Level 2 in Health and Social Care
- Level 3 trained in Medical Terminology
Experience
Essential
- Experience of working in general practice
- Experience of working in a healthcare setting as a medical secretary
Desirable
- Experience of administrative duties
- Experience of SystmOne
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ Level 2 in Health and Social Care
- Level 3 trained in Medical Terminology
Experience
Essential
- Experience of working in general practice
- Experience of working in a healthcare setting as a medical secretary
Desirable
- Experience of administrative duties
- Experience of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).