Norton Medical Centre

Office Manager

This job is now closed

Job summary

A strong focus on claims and finances and responsible for overseeing the day-to-day operations of an office, with specific attention to handling claims, managing financial records, and ensuring smooth administrative processes. This role requires a strong understanding of both administrative duties and financial management, as well as the ability to handle claims, billing, and budget tracking.

Main duties of the job

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Assisting with the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.

Ensuring that all staff have undertaken a robust induction process, including staff employed via the PCN and appropriately recorded all information.

Maintaining an effective overview of and ensuring compliance with HR legislation.

Assisting with the financial elements of the organisation, including Invoices, remittances, budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.

Updating and embedding the efficient business resilience plan (BRP)

About us

Norton Medical Centre aims to provide the best possible NHS care for our patients. We provide comprehensive care in a comfortable and professional setting. To treat everyone with dignity, respect, kindness and understanding to demonstrate that every patient is valued.

Date posted

18 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5669-25-0003

Job locations

Norton Medical Centre

Billingham Road

Stockton-on-tees

Cleveland

TS20 2UZ

Job description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Office Manager is responsible for:

Assisting with the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.

Ensuring that all staff have undertaken a robust induction process, including staff employed via the PCN and appropriately recorded all information.

Maintaining an effective overview of and ensuring compliance with HR legislation.

Updating and embedding the efficient business resilience plan (BRP)

Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Assisting with change and continuous improvement initiatives; coordinating all projects within the organisation.

Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

Updating and implementing new effective communication strategies (internal and external)

Ensuring the organisation maintains compliance with its NHS contractual obligations.

Actively encouraging and promoting the use of patient online services

Liaising at Internal and external meetings as required

Marketing the practice appropriately

Supporting the management of the Patient Participation Group

Effectively managing/supporting the management of all complaints in line with current legislation and guidance

Coordinating the organisation diary, ensuring meetings are scheduled appropriately.