Job summary
Norton Medical Centre is seeking a
highly motivated and organised Office Manager with a strong work ethic to join
our friendly Practice team.
Following a reorganisation, this is a
new and developing role within the Practice. Reporting to the Practice Manager,
the successful candidate will support the smooth running of the practice,
focusing initially on staff wellbeing, recruitment, HR, and policies, with a plan to include financial administration as the role develops.
Experience in General Practice is
desired but not essential, we will also consider other candidates with the
appropriate skills. The successful applicant will be familiar
with employment law, with excellent interpersonal skills, and the ability to
manage sensitive situations with strength, empathy and confidentiality.
The post holder will be welcomed into
the friendly and supportive Management Team who assist and deputise for the
Practice Manager.
Salary based on 37.5 hours per week, pro-rata for part time working. Post is for22.5-30 hours (negotiable).
Main duties of the job
This is a varied role which will require flexibility to adapt to the continuously changing NHS contractual requirements. The post-holder will deputise for the
Practice Manager and be responsible for staff wellbeing and maintaining the
performance of the Practice team. This includes positive leadership and role
modelling through understanding of HR and employment law, strategic planning,
management of protocols and making informed decisions for the good of the
practice and patients.
About us
Norton
Medical Centre is situated just off the A19 in Teesside, with its industrial
heritage, framed with a striking coastline and picturesque moorland. We are a high achieving Practice,
with a strong 40+ year
history of teaching and training. Additional services include in-house Minor
Operations and LARC services.
With a list size of approximately 16,800 patients, patients are cared for by a team of:
- 7 GP Partners, 2 Salaried GPs, 2 Retainer GPs, and 2 GPs in Training
- 1 Pharmacist, 1 Nurse Practitioner and 1 Trainee Advanced Nurse Practitioner
- 5 Practice Nurses
- 4 Health Care Assistants
- Prescription Team, including a Pharmacy Technician
- Excellent admin team
- A range of hosted services including an Employment and Benefits Advisor
In addition to Practice Staff, patient have access to additional roles through Billingham and Norton Primary Care Network, including Social Prescribing Link Workers, Care Coordinator, Health and Wellbeing Coaches, First Contact Practitioners, and a Mental Health Practitioner.
Job description
Job responsibilities
- Assist the Practice Manager with the smooth running of the Practice.
- Deputise
for the Practice Manager in their absence whilst on leave, sick or attending
offsite meetings, including making decisions within defined limits.
- To
regularly review, update and develop Practice HR and induction policies, job
descriptions and person specifications.
- To
lead on recruitment, including advertising, short-listing, interviewing, appointment
and pre-employment checks.
- Support
and encourage personal development and job satisfaction, wellbeing in work for
all staff.
- Manage
conflict management and mediation between individuals and support and work
closely with team managers and ensure co-operation between teams.
- To
review, maintain, develop and implement an effective staff induction programme.
- To
monitor staff retention and respond appropriately to information gathered from
exit interviews.
- Monitor
sick leave and other unplanned leave for all staff. Manage occupational issues
arising from recurring or prolonged absence due to sickness.
- To
advise and support the Practice Manager in matters relating to disciplinary and
grievance procedures.
- To
structure and monitor training and induction within the Practice, to include
sourcing and arranging training sessions and courses as is necessary.
- To
act as line manager for the Interdepartmental Team Leads within the Practice, including conducting annual appraisals.
- Gain
understanding of practice income, expenses and finance issues in order to
provide support for the Practice Manager and cover during periods of absence or
sickness.
- To
obtain quotes for drugs, stationery, equipment and services.
- To
assist the claims process for work undertaken as part of enhanced, national or
local services including prescriptions.
- Coordinate
and organise internal meetings, ensuring accurate and timely minutes are
produced.
Job description
Job responsibilities
- Assist the Practice Manager with the smooth running of the Practice.
- Deputise
for the Practice Manager in their absence whilst on leave, sick or attending
offsite meetings, including making decisions within defined limits.
- To
regularly review, update and develop Practice HR and induction policies, job
descriptions and person specifications.
- To
lead on recruitment, including advertising, short-listing, interviewing, appointment
and pre-employment checks.
- Support
and encourage personal development and job satisfaction, wellbeing in work for
all staff.
- Manage
conflict management and mediation between individuals and support and work
closely with team managers and ensure co-operation between teams.
- To
review, maintain, develop and implement an effective staff induction programme.
- To
monitor staff retention and respond appropriately to information gathered from
exit interviews.
- Monitor
sick leave and other unplanned leave for all staff. Manage occupational issues
arising from recurring or prolonged absence due to sickness.
- To
advise and support the Practice Manager in matters relating to disciplinary and
grievance procedures.
- To
structure and monitor training and induction within the Practice, to include
sourcing and arranging training sessions and courses as is necessary.
- To
act as line manager for the Interdepartmental Team Leads within the Practice, including conducting annual appraisals.
- Gain
understanding of practice income, expenses and finance issues in order to
provide support for the Practice Manager and cover during periods of absence or
sickness.
- To
obtain quotes for drugs, stationery, equipment and services.
- To
assist the claims process for work undertaken as part of enhanced, national or
local services including prescriptions.
- Coordinate
and organise internal meetings, ensuring accurate and timely minutes are
produced.
Person Specification
Experience
Essential
- HR and leadership experience essential.
Desirable
- Experience working in a GP surgery desirable, but not essential as training will be provided.
Knowledge and Skills
Essential
- Excellent communication, organisation, and interpersonal skills.
- High standard of IT/word processing skills
- Leads by example demonstrating adaptive work and coping skills.
- Calm and empathetic disposition with an ability to be firm but fair.
Desirable
- Knowledge and understanding of GDPR and confidentiality within a General Practice setting desirable, but not essential as training will be provided.
Person Specification
Experience
Essential
- HR and leadership experience essential.
Desirable
- Experience working in a GP surgery desirable, but not essential as training will be provided.
Knowledge and Skills
Essential
- Excellent communication, organisation, and interpersonal skills.
- High standard of IT/word processing skills
- Leads by example demonstrating adaptive work and coping skills.
- Calm and empathetic disposition with an ability to be firm but fair.
Desirable
- Knowledge and understanding of GDPR and confidentiality within a General Practice setting desirable, but not essential as training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.