Job summary
Our ideal
candidate will have previous Medical Reception and supervisory experience,
although training will be provided for the right candidate.
The
position holder will be extremely thorough and understand the importance of
appropriate accurate data recording and able to manage a team with efficiency
and fairness. The position holder will need to be able to handle queries from
patients, liaise with other healthcare providers and our community pharmacy
colleagues. We are therefore seeking an individual with excellent
communication and interpersonal skills who is comfortable supervising staff.
SystmOne
clinical system knowledge is an advantage but not essential as training will
be given.
We are a
friendly, democratic team that enjoy a happy working environment so if you
are caring, compassionate, and have a strong work ethic you will be an ideal
fit for our team.
Main duties of the job
Delegated
responsibility for supervising Reception staff and overseeing the smooth
running of Reception and the waiting room.
Efficiency
in the administration of all related processes, e.g. managing appointments,
tasks, eConsultations, greeting and signposting patients.
About us
Just
off the A19, Norton is situated in Teesside with its industrial heritage,
framed with a striking coastline and picturesque moorland. One of the best
value places to live in the UK, Tees Valley offers a wide range of housing,
from executive homes in Nunthorpe, Yarm and Wynyard to riverside and marina
living in Hartlepool and Stockton.
The
Practice has 7 GP Partners, 2 Salaried GP's, 1 GP
Retainer, 1 Clinical Pharmacist, 1 ANP, 1 NP and 1 Trainee ANP supported by a
friendly, hardworking team taking care of approximately 17,000 patients. We
also have a bespoke Prescription Team that includes 2 Pharmacy Technicians.
We
are an active member of the Billingham and Norton Primary Care Network
comprising of 7 local Practices.
Through this association our patient have access to the services of
Social Prescribing Link Workers, Care Coordinators, Mental Health
Practitioners, First Contact Physiotherapists and a Health and Wellbeing
Coach.
We are high QOF achievers hitting 100% in the 7
years prior to the Pandemic and offer our patients a range of additional services
such as Minor Operations, LARC and host a Pathways Advisor from the local job
centre who works with us to help patients with medical conditions affecting
their employment
Job description
Job responsibilities
RECEPTION SUPERVISOR
GRADE 4
Role in the Practice
Supervisory of staff employed on grade 3 and below. Operational and managerial within Reception.
Reporting to:
The Reception Manager and staff grade 5 and above.
Responsible for:
Reception and staff grade 3 and below.
Summary
The post holder has delegated responsibility for supervising Reception staff and overseeing the smooth running of Reception and the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, tasks, eConsultations, greeting and signposting patients. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population.
Core Tasks and Functions
The post holder is required to:
- Practice Development and Clinical Governance
- Participate in staff and primary healthcare team meetings.
- Provide information for significant event analysis meeting where appropriate.
- Contribute to service reviews of current services.
- Collect data as part of the organisational audit process
- Be aware of practice polices on confidentiality, risk management and Health & Safety.
- Be aware of issues and terminology related to clinical effectiveness.
- Be committed to professional development in terms of education and training.
- Partnership Issues
- Work flexibly with regard to sickness and holiday absence cover.
- Support other medical reception staff members through the induction process.
- Patient & Community Services
- Be responsible for reception and waiting room operational procedures.
- Communicate effectively with regard to information and material about the practice.
- Provide administrative support for clinics and health promotion activities.
- Finance
- Complete the required documentation for cash transactions.
- Document and secure all cash taken over the counter for private work.
- Process paperwork and data as is required to facilitate maximising practice income.
- Human Resources
- Attend, participate in and contribute to staff meetings.
- Maintain appropriate records.
- Support the appraisal process including the identification of own training needs.
- Support induction of newly appointed medical receptionists.
- Supervise staff on a daily basis
- Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies.
- Premises and Equipment
- Maintain adequate stocks of stationery.
- Monitor equipment and report operating problems.
- Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose.
- Monitor premises and report any problems.
- Contribute to ensuring premises security
- Contribute as requested to the operational elements of equipment and premises upgrades or moves.
- Information Governance and IT Management
- Comply with all Information Governance policies.
- Comply with all IT usage policies.
- Comply with standardised data entry protocols.
- Comply with all systems for data security and protection.
- Report problems with the servicing and maintenance of hardware
- Update Information Governance skills annually by following IG training plan.
Job description
Job responsibilities
RECEPTION SUPERVISOR
GRADE 4
Role in the Practice
Supervisory of staff employed on grade 3 and below. Operational and managerial within Reception.
Reporting to:
The Reception Manager and staff grade 5 and above.
Responsible for:
Reception and staff grade 3 and below.
Summary
The post holder has delegated responsibility for supervising Reception staff and overseeing the smooth running of Reception and the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, tasks, eConsultations, greeting and signposting patients. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population.
Core Tasks and Functions
The post holder is required to:
- Practice Development and Clinical Governance
- Participate in staff and primary healthcare team meetings.
- Provide information for significant event analysis meeting where appropriate.
- Contribute to service reviews of current services.
- Collect data as part of the organisational audit process
- Be aware of practice polices on confidentiality, risk management and Health & Safety.
- Be aware of issues and terminology related to clinical effectiveness.
- Be committed to professional development in terms of education and training.
- Partnership Issues
- Work flexibly with regard to sickness and holiday absence cover.
- Support other medical reception staff members through the induction process.
- Patient & Community Services
- Be responsible for reception and waiting room operational procedures.
- Communicate effectively with regard to information and material about the practice.
- Provide administrative support for clinics and health promotion activities.
- Finance
- Complete the required documentation for cash transactions.
- Document and secure all cash taken over the counter for private work.
- Process paperwork and data as is required to facilitate maximising practice income.
- Human Resources
- Attend, participate in and contribute to staff meetings.
- Maintain appropriate records.
- Support the appraisal process including the identification of own training needs.
- Support induction of newly appointed medical receptionists.
- Supervise staff on a daily basis
- Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies.
- Premises and Equipment
- Maintain adequate stocks of stationery.
- Monitor equipment and report operating problems.
- Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose.
- Monitor premises and report any problems.
- Contribute to ensuring premises security
- Contribute as requested to the operational elements of equipment and premises upgrades or moves.
- Information Governance and IT Management
- Comply with all Information Governance policies.
- Comply with all IT usage policies.
- Comply with standardised data entry protocols.
- Comply with all systems for data security and protection.
- Report problems with the servicing and maintenance of hardware
- Update Information Governance skills annually by following IG training plan.
Person Specification
Qualifications
Essential
- Basic IT skills, particularly windows based programmes
- 5 GCSEs at grade c and above including maths and English.
Desirable
Person Specification
Qualifications
Essential
- Basic IT skills, particularly windows based programmes
- 5 GCSEs at grade c and above including maths and English.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.