Medical Receptionist (temporary post)

Job summary

We are looking for a friendly, caring and proactive individual to join our team to work the afternoon/evening shift. This is a temporary part time post of 23.5 hours per week to cover maternity, working Monday, Tuesday, Thursday and Friday from 12.30 pm until 6.30 pm. You will need to be flexible to help cover holidays and sickness.

Main duties of the job

Key responsibilities include:

• Answering telephone calls in a courteous and helpful manner from patients and other healthcare services, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
• Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
• Greeting patients and visitors to the practice
• Responding to queries from patients and other staff, including GPs and nurses or refer to appropriate person
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas.
• Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
• General office administration, including scanning, making outbound calls to patients and electronic filing.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

About us

Dr Naseef's practice is a highly performing organisation that delivers high standards in patient care to our patients.We are looking to appoint a temporary part time Receptionist who possess the skills to support the smooth day to day running of the Practice.