Go back
KING GEORGE ROAD SURGERY

Receptionist / Admin

The closing date is 01 May 2026

Apply for this job

Job summary

We are looking for an experienced Receptionist / Admin Clerk & Prescription Clerk to join our team. This is a varied and rewarding role that requires strong communication skills, attention to detail, and the ability to work efficiently in a busy environment.

You will be the first point of contact for patients, supporting both clinical and administrative functions within the practice.

Main duties of the job

  • Welcoming patients and managing frontdesk enquiries
  • Answering telephone calls and signposting patients appropriately
  • Booking, amending, and managing appointments
  • Processing repeat prescription requests accurately and in line with practice protocols
  • Handling administrative tasks including emails, scanning, coding, and filing
  • Supporting clinicians with administrative duties as required
  • Maintaining patient confidentiality and adhering to practice policies
  • Using clinical systems - Emis

About us

We are a welcoming, patient focused GP surgery committed to providing high quality care to our local community. With around seven thousand registered patients and two dedicated GP partners, we pride ourselves on being a supportive, closeknit team where every member plays a vital role in delivering excellent service.

Details

Date posted

13 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5639-26-0000

Job locations

52a King George Road

CHATHAM

KENT

ME5 0TT


Job description

Job responsibilities

Reception Duties

  • Greet patients and visitors in a professional and courteous manner
  • Answer incoming calls, deal with enquiries, and direct calls appropriately
  • Book, cancel, and manage patient appointments using the clinical system
  • Register new patients and update patient records accurately
  • Handle patient queries and provide general information about services

Administrative Duties

  • Maintain and update patient records in line with data protection regulations
  • Process incoming and outgoing correspondence (emails, letters, reports)
  • Scan and file documents into electronic medical records
  • Support clinicians with administrative tasks as required
  • Manage repeat prescription requests following practice procedures

General Duties

  • Ensure the reception area is tidy and welcoming
  • Maintain confidentiality of patient information at all times
  • Liaise with doctors, nurses, and other healthcare staff
  • Follow practice policies, procedures, and health & safety guidelines

Skills & Experience

Essential

  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Basic IT skills (e.g. Microsoft Office, email systems)
  • Ability to work in a busy environment and remain calm under pressure
  • Understanding of confidentiality and data protection

Desirable

  • Previous experience in a GP surgery or healthcare setting
  • Familiarity with clinical systems EMIS
  • Knowledge of medical terminology

Personal Attributes

  • Friendly, approachable, and patient-focused
  • Professional and reliable
  • Good attention to detail
  • Ability to work both independently and as part of a team

Job description

Job responsibilities

Reception Duties

  • Greet patients and visitors in a professional and courteous manner
  • Answer incoming calls, deal with enquiries, and direct calls appropriately
  • Book, cancel, and manage patient appointments using the clinical system
  • Register new patients and update patient records accurately
  • Handle patient queries and provide general information about services

Administrative Duties

  • Maintain and update patient records in line with data protection regulations
  • Process incoming and outgoing correspondence (emails, letters, reports)
  • Scan and file documents into electronic medical records
  • Support clinicians with administrative tasks as required
  • Manage repeat prescription requests following practice procedures

General Duties

  • Ensure the reception area is tidy and welcoming
  • Maintain confidentiality of patient information at all times
  • Liaise with doctors, nurses, and other healthcare staff
  • Follow practice policies, procedures, and health & safety guidelines

Skills & Experience

Essential

  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Basic IT skills (e.g. Microsoft Office, email systems)
  • Ability to work in a busy environment and remain calm under pressure
  • Understanding of confidentiality and data protection

Desirable

  • Previous experience in a GP surgery or healthcare setting
  • Familiarity with clinical systems EMIS
  • Knowledge of medical terminology

Personal Attributes

  • Friendly, approachable, and patient-focused
  • Professional and reliable
  • Good attention to detail
  • Ability to work both independently and as part of a team

Person Specification

Qualifications

Essential

  • Good standard of general education (GCSEs or equivalent, including English & Maths)
  • Relevant administrative or customer service training
  • Training in medical administration or healthcare setting
  • Excellent communication skills (verbal and written)
  • Strong organisational and time management skills
  • IT skills (e.g. Microsoft Office, email, data entry)
  • Ability to handle confidential information appropriately
  • Knowledge of NHS services / GP practice procedures
  • Understanding of data protection (e.g. GDPR)
Person Specification

Qualifications

Essential

  • Good standard of general education (GCSEs or equivalent, including English & Maths)
  • Relevant administrative or customer service training
  • Training in medical administration or healthcare setting
  • Excellent communication skills (verbal and written)
  • Strong organisational and time management skills
  • IT skills (e.g. Microsoft Office, email, data entry)
  • Ability to handle confidential information appropriately
  • Knowledge of NHS services / GP practice procedures
  • Understanding of data protection (e.g. GDPR)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KING GEORGE ROAD SURGERY

Address

52a King George Road

CHATHAM

KENT

ME5 0TT


Employer's website

https://www.kinggeorgeroadsurgery.nhs.uk (Opens in a new tab)

Employer details

Employer name

KING GEORGE ROAD SURGERY

Address

52a King George Road

CHATHAM

KENT

ME5 0TT


Employer's website

https://www.kinggeorgeroadsurgery.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

13 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5639-26-0000

Job locations

52a King George Road

CHATHAM

KENT

ME5 0TT


Privacy notice

KING GEORGE ROAD SURGERY's privacy notice (opens in a new tab)