Job summary
We are looking for a Primary Care Network Manager to work
within the Swaffham & DownhamPrimary Care Network in West Norfolk.
This would suit a candidate with previous healthcare management experience.
Based in West Norfolk, our PCN serves
over 55,000 patients across our seven member Practices of; Manor Farm Medical
Practice, Plowright Surgery, Campingland Surgery, Litcham Health Centre,
Howdale Surgery, the Hollies Surgery and Bridge Street Surgery.
The successful candidate will work across all seven surgeries
managing staff employed by the PCN.
The PCN Manager will form an integral part of the PCN
leadership team working alongside the Clinical Director and the PCN board
members.
Main duties of the job
- To play a pivotal role in the delivery of high quality primary health
care within the PCN
- Support the PCN Clinical Director and boards to ensure the smooth
running of the Networks
- To be involved in the management and development of the Network
- To be responsible for the production of performance and quality reports
within the Network and other Network initiatives
- To be responsible for the oversight of the Networks financial
systems/PCNs employed staff /payments to all the practices within the
Networks, working alongside the Lead practice and their financial
infrastructure
- Ensure the PCNs compliance with GDPR and FOI along with other relevant
legislation and professional information management standards such as GMC/BMA
and LMC guidance
- To represent the PCNs in cross organisation meetings when agreed e.g.
locality/CCG meetings/ICS and other GM wide meetings
- Be the first point of contact for Practice Managers regarding the
delivery of Network projects/schemes.
- Ensure all PCN clinical/administrative staff have access to required
training and development and co-ordinate this as required to meet required
standards.
- Lead on the recruitment, induction and training of new PCN staff.
About us
Based
in West Norfolk, our PCN serves over 55,000 patients across our seven member
Practices of; Manor Farm Medical Practice, Plowright Surgery, Campingland
Surgery, Litcham Health Centre, Howdale Surgery, the Hollies Surgery and Bridge
Street Surgery.
We
pride ourselves on offering our patients the best care possible, demonstrating
innovation, clinical excellence and working collaboratively with our allied
health care professionals across the network.
We
encourage career development provided by in house training programs and
coaching support for external training and development opportunities.
Job description
Job responsibilities
Operational
The remit of this role is broad and evolving and will
require attention to detail in the delivery of high-quality day to day
operations.
- Work with the PCN Director and board for strategic and
operational planning processes to support the PCN objectives.
- Support the PCN Director and board with the writing of
business and development plans as required.
- Coordinate meetings for the PCN working monthly board
meetings and ad hoc project meetings as required.
- Identify and record risks and issues, developing
contingency plans with service and contract leads.
- Ensure all relevant national strategies, policies,
targets and frameworks are fully implemented.
- Ensure compliance with health and safety policies and
procedures to reflect current best practice and ensure all staff, contractors,
workers and members of the general public discharge them effectively.
- Support the recruitment, induction and training of new
and existing staff groups that may or may not be employed by the PCN.
- Drive issues through to resolution, acting as a point of
expertise.
Finance:
- To monitor and check the accuracy of the any submissions
for Enhanced Services, Contractual requirements on behalf of the Network and
ensure that all claims are submitted on a monthly and quarterly basis.
- Ensure that the PCNs physical and financial resources are
managed and maintained for maximum effectiveness through:
- Ensuring financial risks are recognised and appropriate
action taken
- Monitoring expenditure and identifying significant
deviations from plan
- Planning and monitoring income and cash flow to ensure
that income is maximised and that funds are available as required
- Ensuring all claims are submitted in good time and
payment made and received
- Ensuring the practices allocation of resources is fair
and equitable
- Present financial plans, monitoring information and
reports to the PCNs as required
- Manage all delegated budgets with propriety in line with
all relevant organisational procedures with a view to achieving the best impact
from well managed finances
- Review, authorise and approve operational services spend,
ensuring a fair and reasonable allocation of funds
- Ensure financial risks are recognised and appropriate
action taken
Strategy and Leadership:
- Clarify objectives and priorities for network delivery in
line with operational realties, financial parameters and contract requirements.
- Research and apply evidence from national policy,
guidance and benchmarking that will influence the planning and delivery of PCN
priorities
- Promote the engagement of the PCN GP practices to unify
locality structures
- Ensure proactive stakeholder management occurs including
frontline staff, team, service, organisation, senior leaders, external bodies
- Provide and build upon key performance management data,
as appropriate.
Development and change:
- Support and champion the development of good quality
locality network plans that deliver relevant change and improvement projects
which can be both measured and evaluated
- Oversee a programme of audits and surveys that support,
and evidence measures of improvement
- Identify and develop appropriate tools and measures of
improvement to support effective change, e.g. performance frameworks,
population health data, outcome measures
Relationship Management:
- Manage and maintain credibility with all key contacts
within the network, to foster a culture of collaboration, and promote
inter-service learning to drive continuous improvement
- To work as a flexible member of the PCN providing support
to other team members when necessary
- To take an active role in the development and embedding
of the PCNs culture, values and reputation as providers of high-quality
services
- Encourage supporting staff to collaborate through sharing
information and intelligence across different activities
- Build good relationships with all stakeholders involved
in the PCN
- Develop and deliver a communication strategy with
reference to the networks geographical spread
- Represent the network at meetings, in the community and
to the media as required
- Listen and act on staff feedback from the frontline to
build staff trust by adopting a proactive, facilitative approach. Ensure their
representation and commitment across the PCN.
- Provide coaching and support to staff and stakeholders
involved in PCN transformation and development
Equality and Diversity:
- The post-holder will support the equality, diversity and
rights of patients, carers and colleagues.
- Acting in a way that recognises the importance of
peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feeling
priorities and rights.
Personal/Professional Development:
- The post-holder will participate in any training
programme implemented by the PCN as part of this employment
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
- Taking responsibility for own development, learning and
performance and demonstrating skill and activities to others who are
undertaking similar work
- Training may need to be undertaken outside of normal
practice hours, and off site.
Quality and Governance:
The post-holder will strive to maintain quality within
the PCN, and will: -
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own
actions, either directly or under supervision.
- Work effectively with individuals in other agencies
- Effectively manage own time, workload and resources
- Ensure that the PCN board and Clinical director adhere to
the governance structure as set out in the network agreement.
Communication:
The PCN Manager will ensure effective communication is
maintained within the Networks and with all stakeholders outside the networks.
This job description is not exhaustive and is seen as
a guideline for the post. The post holder may be required to undertake other
duties to achieve the Trust objectives which are commensurate with the grading
of the post
Job description
Job responsibilities
Operational
The remit of this role is broad and evolving and will
require attention to detail in the delivery of high-quality day to day
operations.
- Work with the PCN Director and board for strategic and
operational planning processes to support the PCN objectives.
- Support the PCN Director and board with the writing of
business and development plans as required.
- Coordinate meetings for the PCN working monthly board
meetings and ad hoc project meetings as required.
- Identify and record risks and issues, developing
contingency plans with service and contract leads.
- Ensure all relevant national strategies, policies,
targets and frameworks are fully implemented.
- Ensure compliance with health and safety policies and
procedures to reflect current best practice and ensure all staff, contractors,
workers and members of the general public discharge them effectively.
- Support the recruitment, induction and training of new
and existing staff groups that may or may not be employed by the PCN.
- Drive issues through to resolution, acting as a point of
expertise.
Finance:
- To monitor and check the accuracy of the any submissions
for Enhanced Services, Contractual requirements on behalf of the Network and
ensure that all claims are submitted on a monthly and quarterly basis.
- Ensure that the PCNs physical and financial resources are
managed and maintained for maximum effectiveness through:
- Ensuring financial risks are recognised and appropriate
action taken
- Monitoring expenditure and identifying significant
deviations from plan
- Planning and monitoring income and cash flow to ensure
that income is maximised and that funds are available as required
- Ensuring all claims are submitted in good time and
payment made and received
- Ensuring the practices allocation of resources is fair
and equitable
- Present financial plans, monitoring information and
reports to the PCNs as required
- Manage all delegated budgets with propriety in line with
all relevant organisational procedures with a view to achieving the best impact
from well managed finances
- Review, authorise and approve operational services spend,
ensuring a fair and reasonable allocation of funds
- Ensure financial risks are recognised and appropriate
action taken
Strategy and Leadership:
- Clarify objectives and priorities for network delivery in
line with operational realties, financial parameters and contract requirements.
- Research and apply evidence from national policy,
guidance and benchmarking that will influence the planning and delivery of PCN
priorities
- Promote the engagement of the PCN GP practices to unify
locality structures
- Ensure proactive stakeholder management occurs including
frontline staff, team, service, organisation, senior leaders, external bodies
- Provide and build upon key performance management data,
as appropriate.
Development and change:
- Support and champion the development of good quality
locality network plans that deliver relevant change and improvement projects
which can be both measured and evaluated
- Oversee a programme of audits and surveys that support,
and evidence measures of improvement
- Identify and develop appropriate tools and measures of
improvement to support effective change, e.g. performance frameworks,
population health data, outcome measures
Relationship Management:
- Manage and maintain credibility with all key contacts
within the network, to foster a culture of collaboration, and promote
inter-service learning to drive continuous improvement
- To work as a flexible member of the PCN providing support
to other team members when necessary
- To take an active role in the development and embedding
of the PCNs culture, values and reputation as providers of high-quality
services
- Encourage supporting staff to collaborate through sharing
information and intelligence across different activities
- Build good relationships with all stakeholders involved
in the PCN
- Develop and deliver a communication strategy with
reference to the networks geographical spread
- Represent the network at meetings, in the community and
to the media as required
- Listen and act on staff feedback from the frontline to
build staff trust by adopting a proactive, facilitative approach. Ensure their
representation and commitment across the PCN.
- Provide coaching and support to staff and stakeholders
involved in PCN transformation and development
Equality and Diversity:
- The post-holder will support the equality, diversity and
rights of patients, carers and colleagues.
- Acting in a way that recognises the importance of
peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feeling
priorities and rights.
Personal/Professional Development:
- The post-holder will participate in any training
programme implemented by the PCN as part of this employment
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
- Taking responsibility for own development, learning and
performance and demonstrating skill and activities to others who are
undertaking similar work
- Training may need to be undertaken outside of normal
practice hours, and off site.
Quality and Governance:
The post-holder will strive to maintain quality within
the PCN, and will: -
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own
actions, either directly or under supervision.
- Work effectively with individuals in other agencies
- Effectively manage own time, workload and resources
- Ensure that the PCN board and Clinical director adhere to
the governance structure as set out in the network agreement.
Communication:
The PCN Manager will ensure effective communication is
maintained within the Networks and with all stakeholders outside the networks.
This job description is not exhaustive and is seen as
a guideline for the post. The post holder may be required to undertake other
duties to achieve the Trust objectives which are commensurate with the grading
of the post
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience gained through working in a healthcare environment for 5 years or more.
Desirable
- NHS Management Qualification
Experience
Essential
- Proven knowledge and experience of working in a management role in primary or secondary care
- Experience of managing or working within a PCN.
- An appreciation of the nature of general practice.
- Experience of interacting with internal and external stakeholders at a variety of levels.
- Business development
- Converting strategy into practical delivery.
- Good negotiation skills
- Able to prioritise conflicting expectations
- Expertise in contract management
- Budget management experience
- Analytical and problem-solving skills.
- Strong facilitation skills
- Experience and technical knowledge of some of the following systems :-
- -Microsoft Teams
- -Website accessibility, optimisation and online forms
- -Video Consultation
- -Remote Access
- -Telephony systems
- -SMS/Comms tool
- -Social Media tools to communicate with patients
- -Clinical system emis/system one
Desirable
- An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners.
- Experience of writing and contributing to high quality reports on projects undertaken for internal and external stakeholders.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience gained through working in a healthcare environment for 5 years or more.
Desirable
- NHS Management Qualification
Experience
Essential
- Proven knowledge and experience of working in a management role in primary or secondary care
- Experience of managing or working within a PCN.
- An appreciation of the nature of general practice.
- Experience of interacting with internal and external stakeholders at a variety of levels.
- Business development
- Converting strategy into practical delivery.
- Good negotiation skills
- Able to prioritise conflicting expectations
- Expertise in contract management
- Budget management experience
- Analytical and problem-solving skills.
- Strong facilitation skills
- Experience and technical knowledge of some of the following systems :-
- -Microsoft Teams
- -Website accessibility, optimisation and online forms
- -Video Consultation
- -Remote Access
- -Telephony systems
- -SMS/Comms tool
- -Social Media tools to communicate with patients
- -Clinical system emis/system one
Desirable
- An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners.
- Experience of writing and contributing to high quality reports on projects undertaken for internal and external stakeholders.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.