PCN Project Manager

Job description

Job responsibilities

Responsible for the day to day management of the Enhanced Access provision to deliver the agreed outcomes within time, cost and quality constraints.

Support PCN Manager in implementation and management of Improved Patient Access, PCN Capacity measures, and digital transformation.

Develop new policies, standards, SOPs and guidelines as required.

Discuss with other members of the team how the policies, standards and guidelines will affect work.

Monitor and review effectiveness of new services to review impact and value for money.

Focusing delivery to reflect local priorities, health inequalities or population health management.

To actively recruit clinical staff to support enhanced access provision across the PCN.

Responsible for monitoring demand and capacity and ensuring any clinician referral and patient access issues are identified and resolved promptly.

Working with people and their carers and Primary Care Staff to organise and prepare for Annual Health Checks, enabling the patients to be actively involved in managing their care and supported to make choices that are right for them.

Support the PCN and its member practices in implementing project and delivery plans in relation to meeting the DES specification, health inequality and social prescribing remits.

You will line manage, develop, and support staff, while also leading on improving the efficiency and quality of clinical and operational processes and the smooth running of the service and always working closely with clinical teams.

Minimise organisational and PCN risk and be confident to challenge decisions if not in line with best practice.

Work closely with the PCN Manager to identify and develop the functionality in key projects including workforce, ICT and digital transformation, operational and finance workstreams.

Provide regular reports and updates to the PCN Board.

Be aware of performance and quality indicators for all aspects of Primary Care.

To consider the bigger picture, identifying linkages and dependencies between different areas of the overall DES, and supporting joined up working across the PCN.

Support in investigating PCN related complaints and assist in investigations.

Liaise and work with different practices on an ad-hoc project basis.

Support the recruitment processes for new PCN staff, from interview to induction plans, investigations.

Conduct appraisals and performance management of PCN staff

Provide performance data for a range of PCN activities as required

Use Excel spreadsheets to display and input performance data

PUBLIC HEALTH

Work with local stakeholders and providers to participate in Public Health campaigns as appropriate

The duties and areas of responsibility may vary depending on the needs and priorities of the PCN. The table above sets some out the expected duties, which may change or become focused should the need arise.

COLLABORATIVE WORKING

The PCN is focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.

Recognise the roles of other colleagues within the PCN and in other organisations and their role to patient care

Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICBs)

Demonstrate ability to work as a member of a team

Recognise personal limitations and refer to more appropriate colleague(s) when necessary

Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality

Foster and maintain strong links with all services across locality

Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships

Demonstrate ability to integrate general practice with community and hospital teams

Liaise with other stakeholders as needed for the collective benefit of patients

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience gained through working in a healthcare environment for 5 years or more.

Experience

Essential

• Leadership and management experience.
• Experience of managing or working within a PCN.
• An appreciation of the nature of general practice.
• Experience of interacting with internal and external stakeholders at a variety of levels.
• Experience and technical knowledge of some of the following systems :-
• -Microsoft Teams
• -Website accessibility, optimisation and online forms
• -Video Consultation
• -Remote Access
• -Telephony systems
• -SMS/Comms tool
• -Social Media tools to communicate with patients
• -Clinical system emis/system one

Desirable

• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners.
• Experience of writing and contributing to high quality reports on projects undertaken for internal and external stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Swaffham & Downham Primary Care Network

Address

Marham Surgery

The Street

Marham

Norfolk

PE33 9HP

Employer's website

https://www.swaffham-doctors.co.uk/ (Opens in a new tab)