Job responsibilities
RECEPTION DUTIES
Ensure
efficiency of appointment system and monitor flow of patients into consulting
and treatment rooms
Ensure
that patients without appointments but who need urgent consultation are seen
in a logical and non-disruptive manner
Using
Care Navigation to direct patients to the right healthcare professional the
first time to ensure patients receive the right support, at the right time to
help manage patients needs.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures are completed
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
Respond
to all queries and requests for assistance from patients and other visitors
In
conjunction with the senior receptionist ensure that requests for prescriptions
are actioned where possible within one working day
Entering
requests for home visits onto the relevant GPs home visit ledger on SystmOne
including and information regarding the patient and alerting the GP of this.
Ensure
reception and waiting areas are kept neat and tidy
Take
part in PCS rota, working on some weekends and public holidays at an enhanced
rate.
As an
active participate of the PCN, there is a willingness and ability to work
across the wider PCN as appropriate.
USE
OF APPOINTMENT SYSTEMS:
Ensure
total familiarity with appointment system in use including regular and
incidental variations
Book
appointments and reviews ensuring sufficient information is recorded to do this
Monitor
effectiveness of the system and report any problems or variations required
PROCESSING OF MEDICAL RECORDS:
Refile
records as required, ensuring that strict alphabetical order is adhered to
Where
necessary ensure correspondence, reports, results, etc. are scanned into the
correct record and an entry to be put in the patients computer record using
the relevant read code where necessary.
Ensure
records are kept neat and tidy and in good repair with all necessary
information recorded correctly on the outer cover
Ensure
hospital letters, x-rays etc. are scanned into patient records within SystmOne
Pull
off all printouts for patients medical records being returned
PREPARATION
OF CONSULTING ROOMS:
Ensure
that the consulting rooms are prepared in readiness for each consulting
session, checking full range of forms
and requirements and re-stocking as required.
Ensure that any consumables with an expiry date are in date. Adhering to health and safety protocols.
Ensure
that the consulting rooms are checked at the end of each consulting session and
left tidy and secure
OPERATION
OF TELEPHONE SYSTEM:
Receive
and make calls as required. Divert calls
and take messages as appropriate
Ensure
that system is operational at the beginning of each day and switched over to
night service.
START AND END OF DAY PROCEDURES:
Open
up premises at the start of day, set alarm to day function and make all
necessary preparation to receive patients
Secure
premises at end of day, ensure the building is totally secured, internal lights
off and alarm activated when necessary
SPECIAL REQUIREMENTS OF THE POST:
An understanding,
acceptance and adherence to the need for strict confidentiality.
An
ability to use own judgement, resourcefulness, common sense and local knowledge,
to respond to patients enquiries and requests.
Excellent
communication skills