Administration Clerk

Job summary

Job Overview: Administration Clerk

The Administration Clerk plays a vital role in ensuring the smooth and efficient running of daily administrative operations within the organisation. This position involves handling a variety of clerical and administrative tasks, supporting staff and departments, and ensuring records and communications are accurately maintained.

Skills and Attributes:

• Strong organisational and time management skills.

• Excellent written and verbal communication.

• High attention to detail and accuracy.

• Proficient in Microsoft Office (Word, Excel, Outlook) and other relevant systems.

• Ability to work independently and as part of a team.

• A respectful, polite, and patient-focused approach to work.

Experience:

• Previous experience in an administrative or clerical role preferred.

• Experience in a healthcare or customer service environment is an advantage.

Working Hours:

• Full-time or part-time, with occasional flexibility depending on departmental needs.

Reports to: Administration Manager or Practice Manager (depending on the structure of the organisation)

Main duties of the job

Key Responsibilities:

• Manage and maintain patient or client records with accuracy and confidentiality.

• Handle incoming and outgoing correspondence, including emails, letters, and phone calls.

• Perform data entry, filing, photocopying, and scanning as needed.

• Schedule appointments and update calendars for relevant teams or departments.

• Liaise with other staff members to support operational efficiency.

• Process paperwork related to referrals, requests, and internal documentation.

• Ensure all administrative tasks are completed in a timely and professional manner.

About us

The Loughton Surgery Overview

The Loughton Surgery is a friendly and professional NHS GP practice based in Loughton, Essex. We are committed to delivering high-quality, patient-centred care to our diverse local community.

Our dedicated team of GPs, nurses, pharmacists, and administrative staff provide a wide range of services, including chronic disease management, health checks, vaccinations, and minor procedures. We also support mental health and promote preventative care and healthy living.

We aim to offer timely appointments, clear communication, and compassionate support for all our patients. As a modern and forward-thinking practice, we work closely with local hospitals and community services to ensure continuity of care.