GP Receptionist

Christchurch Hall Surgery

This job is now closed

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Main duties of the job

To liaise with team members in providing a reception service
Scanning and filing document
To answer enquiries from patients efficiently
Attention to details
Very good spoken and written English
To be able to work under pressure
Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
Book appointments and telephone consultations for patients.
Receive and record requests for home visits
Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff
To provide cover for colleagues on leave. This will include cover for late/early shifts.

About us

We are a friendly GP practice in the heart of Crouch End. The practice has a list size of 3000 patients with friendly and easy to approach staff.

Date posted

12 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£11.50 to £12 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5592-23-0000

Job locations

Christchurch Hall Surgery

20 Edison Road

London

N8 8AE

Job description

Job responsibilities

To liaise with team members in providing a reception service
Scanning and filing document
To answer enquiries from patients efficiently
Attention to details
Very good spoken and written English
To be able to work under pressure
Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
Book appointments and telephone consultations for patients.
Receive and record requests for home visits
Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff
To provide cover for colleagues on leave. This will include cover for late/early shifts.

Job description

Job responsibilities

To liaise with team members in providing a reception service
Scanning and filing document
To answer enquiries from patients efficiently
Attention to details
Very good spoken and written English
To be able to work under pressure
Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
Book appointments and telephone consultations for patients.
Receive and record requests for home visits
Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff
To provide cover for colleagues on leave. This will include cover for late/early shifts.

Person Specification

Experience

Essential

Experience of working in a busy environment
Experience of dealing with queries both in person and on the telephone
Experience of working in a GP Practice

Qualifications

Essential

GCSE grade A to C in English and Maths

Person Specification

Experience

Essential

Experience of working in a busy environment
Experience of dealing with queries both in person and on the telephone
Experience of working in a GP Practice

Qualifications

Essential

GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Christchurch Hall Surgery

Address

Christchurch Hall Surgery

20 Edison Road

London

N8 8AE

Employer's website

https://www.christchurchhallsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Christchurch Hall Surgery

Address

Christchurch Hall Surgery

20 Edison Road

London

N8 8AE

Employer's website

https://www.christchurchhallsurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Abdullah Al Junaid

a.junaid1@nhs.net

07922385524

Date posted

12 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£11.50 to £12 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5592-23-0000

Job locations

Christchurch Hall Surgery

20 Edison Road

London

N8 8AE

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