Job summary
London Road Medical
Practice is an established GP Surgery with over 6,000 Patients.
London Road Medical
Practice is located in Thornton Heath, opposite Croydon University hospital
We have a strong
Management & Administration Team and we are looking for the right candidate
to fill a position recently vacated.
The role of
Receptionist has expanded in recent years and the Practice is utilising new
software to manage patient demands and expectations. We use the EMIS clinical
system, as well as accurx.
We are looking for
individuals with customer service skills and the ability to adapt to change. We
are a happy team and wish to build a great team of staff all working for each
other and our patients.
Main duties of the job
Recent proven
Reception experience, preferably in a GP setting.
Must have excellent
people skills and understand the importance of good customer care.
Excellent telephone
skills.
Excellent spoken
and written English
Good literacy and
IT skills are essential as the majority of work will involve inputting data
onto the computer. Knowledge of the EMIS medical software system.
Ability to multi
task and prioritise own work load.
Committed and
positive individual with excellent communication skills.
Flexibility is
essential as from time to time you may be required to cover holidays or other
absence.
Convey a mature and
empathetic nature, and have a friendly can do attitude.
About us
The Practice is
comprised of General Practitioners (Partner and Salaried GPs), Nurses, Link
worker, FCP and attached PCN Pharmacists.
We are looking for an experienced Receptionist who is able to in additional to their core hours cover staff absences and holidays. Is able to work on
their own initiative, as a member of a close team and 'go the extra mile', when
needed.
You need to develop
great relationships with the Patients and show empathy and have the ability to
listen to their concerns.
This is the opportunity
to join an established GP Practice with an enthusiastic Management Team,
willing to listen to its staff and take up suggestions when it can.
Job description
Job responsibilities
To provide a point
of contact for Patients and act as a focal point of communication between
Patients and the Practice Team along with administration duties as and when
requested.
Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
Ensure an effective
and efficient reception service is provided to patients and any other visitors
to the practice.
Deal with all
general enquiries, explain procedures and make new and follow-up appointments.
Using your own
judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
Explain practice
arrangements and formal requirements to new patients and those seeking temporary
cover and ensure procedures are completed.
Receive and make
telephone calls as required. Divert calls and take messages, ensuring accuracy
of detail and prompt appropriate delivery.
Enter requests, accurx
triage, from Patients, for those who do not have access to the internet.
Action repeat
prescription requests when required and ensure that they are ready for
collection by the patient within 48 hours, either on the computer or manually.
Prepare lists and
notes for all surgeries and clinics held, ensuring completion of all associated
paperwork.
Advise patients of
relevant charges for private (non-General Medical Services) services, accept
payment and issue receipts for same.
Enter patient
information on to the computer as required.
Patient notes and correspondence:
Retrieve and
re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure
correspondence, reports, results etc. are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.
Ensure records are
filed correctly, kept in good repair with all necessary information on the
outside cover clearly visible.
Job description
Job responsibilities
To provide a point
of contact for Patients and act as a focal point of communication between
Patients and the Practice Team along with administration duties as and when
requested.
Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
Ensure an effective
and efficient reception service is provided to patients and any other visitors
to the practice.
Deal with all
general enquiries, explain procedures and make new and follow-up appointments.
Using your own
judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
Explain practice
arrangements and formal requirements to new patients and those seeking temporary
cover and ensure procedures are completed.
Receive and make
telephone calls as required. Divert calls and take messages, ensuring accuracy
of detail and prompt appropriate delivery.
Enter requests, accurx
triage, from Patients, for those who do not have access to the internet.
Action repeat
prescription requests when required and ensure that they are ready for
collection by the patient within 48 hours, either on the computer or manually.
Prepare lists and
notes for all surgeries and clinics held, ensuring completion of all associated
paperwork.
Advise patients of
relevant charges for private (non-General Medical Services) services, accept
payment and issue receipts for same.
Enter patient
information on to the computer as required.
Patient notes and correspondence:
Retrieve and
re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure
correspondence, reports, results etc. are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.
Ensure records are
filed correctly, kept in good repair with all necessary information on the
outside cover clearly visible.
Person Specification
Experience
Essential
- Previous experience of working in a GP Practice
- Experience of working in a customer / patient facing role.
- Good spoken and written English
- Previous applicant need not apply
Person Specification
Experience
Essential
- Previous experience of working in a GP Practice
- Experience of working in a customer / patient facing role.
- Good spoken and written English
- Previous applicant need not apply
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.