Job summary
We are a small High Achieving Practice and we are very family Orientated and patient Centric. We would like someone with EMIS web experience, who is friendly, approachable and able to use their initiative for the best interest of the patient and the practice.
We want someone who wants the learn and grow with the practice.
Main duties of the job
You will be expected to answer phones, organize the appointment book, be able to Triage and deal with patient queries to signpost them to the correct service. i.e. GP, Nurse , Pharmacy, OOHS , NHS 111 ETC,
You will also need to deal with incoming emails and hospital letters, filing them correctly into patient records and passing then to the correct clinician for actioning .
Call patients to invite them in for necessary health checks.
Also deal with Prescription requests,
About us
We are a busy, small, family oriented practice, very friendly and ready to welcome someone who is willing to learn and wants to do their best to ensure that all our patients get the best service possible.
We aim for high results and work very hard to achieve the NHS England targets every year. and generally we achieve them.
Job description
Job responsibilities
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance with written Protocols.
NHS mail account
Pulling / filing notes as required
Scanning / allocating documents
Photocopying as required
Monitor Surgery website dashboard
Opening and closing the surgery to receive patients
Receiving patients consulting with members of practice team.
Be able to cover all reception positions as necessary
Appointments
Process appointment requests for appointments for today or future appointments from
patients by telephone and in person, following the guidance
Deal with visit requests.
Computer
Registrations of new patients computer data entry and medical records.
Process patients change of details computer data and medical records
Process repeat prescription request in accordance with practice guidelines including online
prescription requests.
Telephone
Have working knowledge of telephone and functionalities.
Candidate qualities
Understanding the importance of working within a team
Effective team player
Actively participate in the team job-share
Good sense of humour
Work well under pressure
Awareness of time constraints
Job description
Job responsibilities
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance with written Protocols.
NHS mail account
Pulling / filing notes as required
Scanning / allocating documents
Photocopying as required
Monitor Surgery website dashboard
Opening and closing the surgery to receive patients
Receiving patients consulting with members of practice team.
Be able to cover all reception positions as necessary
Appointments
Process appointment requests for appointments for today or future appointments from
patients by telephone and in person, following the guidance
Deal with visit requests.
Computer
Registrations of new patients computer data entry and medical records.
Process patients change of details computer data and medical records
Process repeat prescription request in accordance with practice guidelines including online
prescription requests.
Telephone
Have working knowledge of telephone and functionalities.
Candidate qualities
Understanding the importance of working within a team
Effective team player
Actively participate in the team job-share
Good sense of humour
Work well under pressure
Awareness of time constraints
Person Specification
Knowledge and skills
Essential
- Good interpersonal and communication skills
Desirable
- Basic IT such as Excel, Powerpoint and Microsoft Word
Qualifications
Essential
- Need a good understanding of English in Reading writing and speaking.
- Good telephone manner
- At least 1 yr experience of EmisWeb
Desirable
- Some understanding of medical terminology
- IT knowledge, Excel Word
- Some knowledge of EmisWeb - searches and reporting
Experience
Essential
- Have at least 1yr experience of working with Emis Web
- Good Telephone Manner
- Experience of reception - dealing with Vulnerable patients
- Good organizational skills
- being able to deal with emergency situations
Desirable
- Experience of working in a GP practice
- Working as a team.
- Ability to use initiative when needed
DBS
Essential
- Needs to provide basic DBS check form
Person Specification
Knowledge and skills
Essential
- Good interpersonal and communication skills
Desirable
- Basic IT such as Excel, Powerpoint and Microsoft Word
Qualifications
Essential
- Need a good understanding of English in Reading writing and speaking.
- Good telephone manner
- At least 1 yr experience of EmisWeb
Desirable
- Some understanding of medical terminology
- IT knowledge, Excel Word
- Some knowledge of EmisWeb - searches and reporting
Experience
Essential
- Have at least 1yr experience of working with Emis Web
- Good Telephone Manner
- Experience of reception - dealing with Vulnerable patients
- Good organizational skills
- being able to deal with emergency situations
Desirable
- Experience of working in a GP practice
- Working as a team.
- Ability to use initiative when needed
DBS
Essential
- Needs to provide basic DBS check form
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.