Job summary
Care Coordinators play an important role within a PCN (Primary Care Network) to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Coordinators will be based within our main hub at Goldsmiths Community Center and the option of occasionally working from one of our practices locations. We provide a high quality service to all our patients and practices and believe in exceptional patient care. There will be innovative and exciting services launching which will change the way we provide services to our patients.
Main duties of the job
The Care
Co-ordinator is the link between the patient and the NHS. They work
closely with our patients to help them improve access, health outcomes and
engagement with their health providers.
Sevenfields PCN
has higher than average levels of deprivation and BAME populations; patients
have significantly poorer uptake of child immunisations when comparing with
national targets. Practices have a high prevalence of diabetic patients;
NHS Healthchecks are important to highlight early intervention for pre diabetic
patients.
Sevenfields PCN is
committed to tackling health inequality and our care coordinators are a vital
part of this work plan.
About us
Sevenfields PCN is embedded into its community with active link workers and a staff base at Goldsmiths Community Centre which also offers vaccinations and other services. We have a real passion for the health and wellbeing of our residents and have invested in four outdoor gyms for our local communities using surpluses generated by our vaccination work which was largely delivered by our active volunteer team.
Our local population is somewhat older than other parts of Lewisham and contains several large care homes. It includes areas of extreme socioeconomic deprivation and the PCN is keen to find innovative ways of addressing the health challenges that accompany this.
All of the GP practices in Sevenfields are shareholders (members) of our PCN company which has a Board that provides clear leadership through strong GP practice representation.
As is the case elsewhere, Primary Care in Lewisham is under pressure. The challenge for Sevenfields PCN is to work in partnership with our local practices, GP Federation and Integrated Care Board (at South East London and Place levels) across our neighbourhood to help shape and implement the transformation of Care in our locality ensuring that it can both survive and thrive while still contributing to the delivery of new models of care that are self-sustaining financially.
Job description
Job responsibilities
Assist patients in navigating the NHS services and products
including showing patients how to use Apps and websites to book appointments,
request for medication or access information about health or health services.
Help in the planning and arranging of patient care and providing
support to patients such as support filling in applications,
reading/understanding literature.
Supporting GP practices by conducting basic health services such
as flu/covid-19 vaccinations and health checks
Conduct patient assessments and where required, signpost
patients to the appropriate service
Supporting the implementation of PCN, local and national
policies such as those aimed at reducing health inequalities
Job description
Job responsibilities
Assist patients in navigating the NHS services and products
including showing patients how to use Apps and websites to book appointments,
request for medication or access information about health or health services.
Help in the planning and arranging of patient care and providing
support to patients such as support filling in applications,
reading/understanding literature.
Supporting GP practices by conducting basic health services such
as flu/covid-19 vaccinations and health checks
Conduct patient assessments and where required, signpost
patients to the appropriate service
Supporting the implementation of PCN, local and national
policies such as those aimed at reducing health inequalities
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs/O levels
- Evidence of ongoing learning Demonstrate commitment to professional and personal development
Experience
Essential
- Experience of working in a team
- Ability to work against deadlines and prioritise workload
- Excellent communication skills, both verbal and written.
Desirable
- Minimum of 2 years administration experience in any setting
- Experience of General Practice Experience and knowledge of living or working in Lewisham
Knowledge and skills
Essential
- Excellent time management and organisational skills
- Excellent interpersonal skills and team working
- Excellent verbal and written communication skills
- IT skills-proficiency in MS Office and Outlook.
- Ability to multitask
Desirable
- Knowledge of EMIS or other clinical databases
- Knowledge of local health services/providers
- Additional languages
Qualities/Attributes
Essential
- Kindness - a commitment to improving care for patients
- Going the extra mile
- Cultural awareness and open to diverse community working
- Flexibility
- Resilience
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs/O levels
- Evidence of ongoing learning Demonstrate commitment to professional and personal development
Experience
Essential
- Experience of working in a team
- Ability to work against deadlines and prioritise workload
- Excellent communication skills, both verbal and written.
Desirable
- Minimum of 2 years administration experience in any setting
- Experience of General Practice Experience and knowledge of living or working in Lewisham
Knowledge and skills
Essential
- Excellent time management and organisational skills
- Excellent interpersonal skills and team working
- Excellent verbal and written communication skills
- IT skills-proficiency in MS Office and Outlook.
- Ability to multitask
Desirable
- Knowledge of EMIS or other clinical databases
- Knowledge of local health services/providers
- Additional languages
Qualities/Attributes
Essential
- Kindness - a commitment to improving care for patients
- Going the extra mile
- Cultural awareness and open to diverse community working
- Flexibility
- Resilience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
