PCN Care Coordinator - Personalised Care Administration

Job description

Job responsibilities

An exciting opportunity has arisen to join the dynamic and growing team at Nuneaton and Bedworth Primary Care Network (PCN). This role will work as part of the Personalised Care Team to provide administrative support in terms of processing referrals into the team, maintaining the referrals/marketplace database and supporting the Senior Team Members.

Job Purpose/Summary

Our Social Prescribers, Health & Wellbeing Coaches and Care Coordinators are currently employed by Third Party organisations, and will be transferring into the employment of the PCN from the 1st April 2024. For this reason, we are working with the teams to develop our own systems in-house, so this is a brand new role to support the teams and work with us to develop those systems.

We have recently procured some new software called Joy and are in the process of establishing a project team to ensure a timely and effective implementation. You will be part of this team to support a smooth transition of service provision in-house.

As this is a new position, it is anticipated that the role will evolve and grow, but key responsibilities will include:

Provide Administrative support for the Personalised Care Team (Social Prescribers, Care Coordinators, Health & Wellbeing Coaches and Mental Health Practitioners). This will include coordinating and taking minutes for the bi-monthly MDT Meetings.

Monitor and allocate referrals coming into the Team via the Joy system.

Support Lone Working arrangements for members of the team when undertaking off-site visits to see patients.

Work with the Health & Wellbeing Coach(s) to support the Walk & Talk and Healthy Lifestyles projects.

Maintain the Marketplace within the Joy system to ensure that organisation details remain up to date for referral pathways for patients.

Induct new starters in use of the Joy system.

Person Specification

Other

Essential

• Full UK driving license with access to own transport

Qualifications

Essential

• GCSE Grade C or above (or equivalent) in English Language and Mathematics

Experience

Essential

• Competent in Microsoft Office, including Outlook (specifically e-mail and calendar) and Word.
• Possess the skill set to accurately type and communicate effectively through emails and other communication channels.
• Competent in the use of database systems.
• Competent in taking of minutes /producing agendas.
• Competent in the use of Microsoft Teams.

Personal Qualities & Attributes

Essential

• Self-motivated and resourceful with good organisational skills.
• Ability work effectively in a timely manner, prioritising workload.
• Comfortable in utilising digital platforms.
• Works well in a team and can take direction.
• Good verbal and written communication skills.
• Strong relationship building skills, with the ability to motivate and inspire others.
• Able to work effectively in a fast paced environment, demonstrating accountability.
• Establish good working systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nuneaton & Bedworth Primary Care Network

Address

Manor Court Surgery

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

Employer's website

https://www.nuneatonandbedworthpcn.co.uk/ (Opens in a new tab)