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Musters Medical Practice

Operations Manager

The closing date is 22 June 2025

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Job summary

OverviewAre you an experienced and dynamic leader looking to make a real difference in primary care?

We are seeking a highly motivatedOperations Managerto join our friendly and forward-thinking GP Practice. Working closely with the Practice Manager, clinical team, and administrative staff, you will play a key role in ensuring the smooth day-to-day running of the practice and delivering high-quality services to our patients.

Main duties of the job

Duties

  • Oversee and coordinate all non-clinical teams and functions
  • Maximise clinical and administrative service to ensure excellent patient experience
  • Streamline workflows to ensure efficient and effective service delivery
  • Lead on patient complaint resolution and support service improvements
  • Take the lead on patient complaints
  • Line manage reception and administrative staff, fostering a positive and high-performing team culture
  • Provide first point of support for GPs
  • Ensure compliance with CQC and NHS standards
  • Support the delivery of digital access solutions and new ways of working
  • Contribute to financial planning, resource management, and procurement

This is a varied and rewarding role, ideal for someone with operational leadership experience who thrives in a fast-paced, patient-focused environment.

About us

Why Join Us?

Were a friendly and forward-thinking practice committed to delivering high-quality care and continuous improvement. You'll be part of a collaborative team that values innovation, inclusion, and staff wellbeing.

Details

Date posted

27 May 2025

Pay scheme

Other

Salary

£15 to £16.10 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5565-25-0004

Job locations

Embankment Primary Care Centre

50-60 Wilford Lane, West Bridgford

Nottingham

NG2 7SD


Job description

Job responsibilities

About the Role

As Operations Manager, you will:

  • Oversee and coordinate all non-clinical teams and functions
  • Maximise clinical and administrative service to ensure excellent patient experience
  • Streamline workflows to ensure efficient and effective service delivery
  • Lead on patient complaint resolution and support service improvements
  • Take the lead on patient complaints
  • Line manage reception and administrative staff, fostering a positive and high-performing team culture
  • Provide first point of support for GPs
  • Ensure compliance with CQC and NHS standards
  • Support the delivery of digital access solutions and new ways of working
  • Contribute to financial planning, resource management, and procurement

Job description

Job responsibilities

About the Role

As Operations Manager, you will:

  • Oversee and coordinate all non-clinical teams and functions
  • Maximise clinical and administrative service to ensure excellent patient experience
  • Streamline workflows to ensure efficient and effective service delivery
  • Lead on patient complaint resolution and support service improvements
  • Take the lead on patient complaints
  • Line manage reception and administrative staff, fostering a positive and high-performing team culture
  • Provide first point of support for GPs
  • Ensure compliance with CQC and NHS standards
  • Support the delivery of digital access solutions and new ways of working
  • Contribute to financial planning, resource management, and procurement

Person Specification

Qualifications

Essential

  • What Were Looking For
  • Were seeking someone who is:
  • Experienced in working in primary care and ideally experience of management, ideally in a healthcare setting
  • A confident leader with excellent organisational and communication skills
  • Knowledgeable about CQC standards and NHS compliance
  • Comfortable managing people, processes, and change
  • IT-savvy, with proficiency in Microsoft Office and clinical systems such as SystmOne

Desirable

  • Desirable but not essential:
  • Experience in general practice
  • A relevant HR or management qualification
  • Knowledge of workforce planning and service improvement techniques
Person Specification

Qualifications

Essential

  • What Were Looking For
  • Were seeking someone who is:
  • Experienced in working in primary care and ideally experience of management, ideally in a healthcare setting
  • A confident leader with excellent organisational and communication skills
  • Knowledgeable about CQC standards and NHS compliance
  • Comfortable managing people, processes, and change
  • IT-savvy, with proficiency in Microsoft Office and clinical systems such as SystmOne

Desirable

  • Desirable but not essential:
  • Experience in general practice
  • A relevant HR or management qualification
  • Knowledge of workforce planning and service improvement techniques

Employer details

Employer name

Musters Medical Practice

Address

Embankment Primary Care Centre

50-60 Wilford Lane, West Bridgford

Nottingham

NG2 7SD


Employer's website

https://www.mustersmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Musters Medical Practice

Address

Embankment Primary Care Centre

50-60 Wilford Lane, West Bridgford

Nottingham

NG2 7SD


Employer's website

https://www.mustersmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Emma Strzelec

emma.strzelec@nhs.net

Details

Date posted

27 May 2025

Pay scheme

Other

Salary

£15 to £16.10 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5565-25-0004

Job locations

Embankment Primary Care Centre

50-60 Wilford Lane, West Bridgford

Nottingham

NG2 7SD


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